Problem
Error message 20013 is displayed.
FJSVHANET: ERROR:20013: Failed to communicate with the GLS driver.
Cause
The GLS driver may not be installed.
Action
To check whether or not the GLS driver is installed:
Display the [Network Connections] window by selecting from [Control Panel]-[Network and Internet]-[Network and Sharing Center]-[Change adapter settings], then right click any network connection and open the [Properties] window.
Open the [Network] tab of the property window, and then check that the [FUJITSU PRIMECLUSTER GLS Network Protocol Driver] is displayed in the list under [This connection uses the following items:].
If the GLS driver is installed and this message is still displayed, collect GLS diagnostic data then contact field engineers. For details on collecting diagnostic data, refer to "6.4.1 hanet_snap."
