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Systemwalker Desktop Patrol User's Guide
FUJITSU Software

Preface

Purpose of this guide

This guide gives an introduction to the following products, as well as functional overview and knowledge required to use them.

Systemwalker is a generic name for the distributed system operation management products provided by Fujitsu Limited.

Intended readers

This guide is for the following readers.

To understand the contents of this guide, the following knowledge is essential.

Structure of this guide

The structure of this guide is as follows:

Chapter 1 Overview of Systemwalker Desktop Patrol

This chapter describes the positioning of Systemwalker Desktop Patrol in the Systemwalker product system, the effect of installation of Systemwalker Desktop Patrol and its features.

In addition, this chapter describes the knowledge and the concept required when using Systemwalker Desktop Patrol.

Chapter 2 Systemwalker Desktop Patrol Functions

This chapter describes functions of Systemwalker Desktop Patrol.

Chapter 3 Operating Environment

This chapter describes the necessary environment for running the Systemwalker Desktop Patrol.

Chapter 4 Link with Other Products

This chapter describes the linkage methods of Systemwalker Desktop Patrol with other products.

Glossary

This glossary explains the terms used in Systemwalker Desktop Patrol.


Location of this guide

In Systemwalker Desktop Patrol manual, location of this guide is shown as follows.

Manual Name

Contents

Systemwalker Desktop Patrol Release Information

Functions modified and added to Systemwalker Desktop Patrol, and items that become incompatible after a version upgrade.

Systemwalker Desktop Patrol User's Guide (This Guide)

Basic knowledge of Systemwalker Desktop Patrol, such as overview, features, functions, etc.

Systemwalker Desktop Patrol Installation Guide

How to install Systemwalker Desktop Patrol, change the operation environment, and perform maintenance.

Systemwalker Desktop Patrol Operation Guide: for Administrators

How to collect PC information, install security patches, distribute software, license management, management ledger, and environment setup of Systemwalker Desktop Patrol.

Systemwalker Desktop Patrol Operation Guide: for Clients

How to install, operate and change the settings of the client side. In addition, it explains how to handle error messages output from client side.

Systemwalker Desktop Patrol Reference Manual

Commands, files and port numbers used in Systemwalker Desktop Patrol. In addition, it explains how to handle error message output from Systemwalker Desktop Patrol.

Systemwalker Desktop Patrol Centralized Management Guide

How to centrally manage Systemwalker Desktop Patrol deployed at sites within and outside Japan.

Also, the following manuals are enclosed as Systemwalker Live Help manuals. Refer to them when you use the remote operation function (Systemwalker Live Help Function).

Manual Name

Contents

Systemwalker Live Help User's Guide

It explains how to install Systemwalker Live Help, how to use the hardware and software and set the support center. In addition, it also explains how to manage by Live Help Connection Manager.

Systemwalker Live Help Client Guide

It explains how to install, use and set Systemwalker Live Help Client.

Symbols used in this guide

This guide uses the following names, symbols and abbreviations for explications.


Symbols used in commands

This subsection describes the symbols used in the examples of commands.

Meaning of symbols

Symbol

Meaning

[ ]

Indicates that the items enclosed in these brackets can be omitted.

l

Indicates that one of the items separated by this symbol should be specified.

{ }

Indicates that one of the items enclosed in these symbols should be specified.

Symbols used in this guide

The following symbols are used in this guide.

Meaning of symbols

Symbol

Meaning

n

Indicates variable value.

Note

Indicates an item requires special attention.

Point

Indicates useful information.


DTP installation directory

The directory in which Systemwalker Desktop Patrol CS, Systemwalker Desktop Patrol DS, Systemwalker Desktop Patrol AC, Systemwalker Desktop Patrol ADT, Systemwalker Desktop Patrol CT or Systemwalker Desktop Patrol SS is installed is indicated as the DTP installation directory.


Abbreviations

In this guide, the product names are abbreviated as follows.

Product Name

Abbreviation

Systemwalker Desktop Patrol CS

CS

Systemwalker Desktop Patrol DS

DS

Systemwalker Desktop Patrol AC

AC

Systemwalker Desktop Patrol ADT

ADT

Systemwalker Desktop Patrol CT

CT

Systemwalker Desktop Patrol SS

SS

Systemwalker Desktop Patrol Client

Smart device CT

In this guide, the operating system names are abbreviated as follows.

Abbreviation

Full Name

Windows Server(R) 2012 R2

Microsoft(R) Windows Server(R) 2012 R2 Standard
Microsoft(R) Windows Server(R) 2012 R2 Essentials
Microsoft(R) Windows Server(R) 2012 R2 Foundation
Microsoft(R) Windows Server(R) 2012 R2 Datacenter

Windows Server(R) 2012

Microsoft(R) Windows Server(R) 2012 Standard
Microsoft(R) Windows Server(R) 2012 Essentials
Microsoft(R) Windows Server(R) 2012 Foundation
Microsoft(R) Windows Server(R) 2012 Datacenter
Microsoft(R) Windows Server(R) 2012 R2 Standard
Microsoft(R) Windows Server(R) 2012 R2 Essentials
Microsoft(R) Windows Server(R) 2012 R2 Foundation
Microsoft(R) Windows Server(R) 2012 R2 Datacenter

Windows Server(R) 2008 R2

Microsoft(R) Windows Server(R) 2008 R2 Foundation
Microsoft(R) Windows Server(R) 2008 R2 Standard
Microsoft(R) Windows Server(R) 2008 R2 Enterprise

Windows Server(R) 2008

Microsoft(R) Windows Server(R) 2008 Foundation
Microsoft(R) Windows Server(R) 2008 Standard
Microsoft(R) Windows Server(R) 2008 Enterprise
Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(TM)
Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(TM)
Microsoft(R) Windows Server(R) 2008 R2 Foundation
Microsoft(R) Windows Server(R) 2008 R2 Standard
Microsoft(R) Windows Server(R) 2008 R2 Enterprise

Windows(R) 10

Windows(R) 10 Home
Windows(R) 10 Pro
Windows(R) 10 Enterprise
Windows(R) 10 Education

Windows(R) 8.1

Windows(R) 8.1
Windows(R) 8.1 Pro
Windows(R) 8.1 Enterprise

Windows(R) 8

Windows(R) 8
Windows(R) 8 Pro
Windows(R) 8 Enterprise
Windows(R) 8.1
Windows(R) 8.1 Pro
Windows(R) 8.1 Enterprise

Windows(R) 7

Windows(R) 7 Enterprise
Windows(R) 7 Ultimate
Windows(R) 7 Professional
Windows(R) 7 Home Premium

Windows Vista(R)

Microsoft(R) Windows Vista(R) Ultimate
Microsoft(R) Windows Vista(R) Enterprise
Microsoft(R) Windows Vista(R) Business
Microsoft(R) Windows Vista(R) Home Premium
Microsoft(R) Windows Vista(R) Home Basic
Microsoft(R) Windows Vista(R) Ultimate 64-bit Edition
Microsoft(R) Windows Vista(R) Enterprise 64-bit Edition
Microsoft(R) Windows Vista(R) Business 64-bit Edition
Microsoft(R) Windows Vista(R) Home Premium 64-bit Edition
Microsoft(R) Windows Vista(R) Home Basic 64-bit Edition

Windows

Microsoft(R) Windows Server(R) 2012 R2 Standard
Microsoft(R) Windows Server(R) 2012 R2 Essentials
Microsoft(R) Windows Server(R) 2012 R2 Foundation
Microsoft(R) Windows Server(R) 2012 R2 Datacenter
Microsoft(R) Windows Server(R) 2012 Standard
Microsoft(R) Windows Server(R) 2012 Essentials
Microsoft(R) Windows Server(R) 2012 Foundation
Microsoft(R) Windows Server(R) 2012 Datacenter
Microsoft(R) Windows Server(R) 2008 Foundation
Microsoft(R) Windows Server(R) 2008 Standard
Microsoft(R) Windows Server(R) 2008 Enterprise
Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(TM)
Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(TM)
Microsoft(R) Windows Server(R) 2008 R2 Foundation
Microsoft(R) Windows Server(R) 2008 R2 Standard
Microsoft(R) Windows Server(R) 2008 R2 Enterprise
Windows(R) 10 Home
Windows(R) 10 Pro
Windows(R) 10 Enterprise
Windows(R) 10 Education
Windows(R) 8.1
Windows(R) 8.1 Pro
Windows(R) 8.1 Enterprise
Windows(R) 8
Windows(R) 8 Pro
Windows(R) 8 Enterprise
Windows(R) 7 Enterprise
Windows(R) 7 Ultimate
Windows(R) 7 Professional
Windows(R) 7 Home Premium
Microsoft(R) Windows Vista(R) Ultimate
Microsoft(R) Windows Vista(R) Enterprise
Microsoft(R) Windows Vista(R) Business
Microsoft(R) Windows Vista(R) Home Premium
Microsoft(R) Windows Vista(R) Home Basic
Microsoft(R) Windows Vista(R) Ultimate 64-bit Edition
Microsoft(R) Windows Vista(R) Enterprise 64-bit Edition
Microsoft(R) Windows Vista(R) Business 64-bit Edition
Microsoft(R) Windows Vista(R) Home Premium 64-bit Edition
Microsoft(R) Windows Vista(R) Home Basic 64-bit Edition

IIS

Internet Information Services 6.0
Internet Information Services 7.0
Internet Information Services 7.5
Internet Information Services 8.0
Internet Information Services 8.5

IE

Windows(R) Internet Explorer(R) 7
Windows(R) Internet Explorer(R) 8
Windows(R) Internet Explorer(R) 9
Windows(R) Internet Explorer(R) 10
Windows(R) Internet Explorer(R) 11

Android

Android(TM) 3.0 - Android(TM) 5.1

iOS

iOS 5.0 - iOS 8.4

Shortcuts in the Start window of Windows(R) 8 and Windows Server(R) 2012

To check which product a shortcut in the Start window is for, right-click the shortcut and click Open File Location from the menu at the bottom of the screen. This will open the file location in Windows Explorer, where the product name can be checked.

Halfwidth characters

In this guide, the "halfwidth characters to be handled" refer to the following ASCII characters, except in places where limitations for the halfwidth characters that can be used are described.

  • Halfwidth spaces

  • Halfwidth symbols

    ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~

  • Halfwidth numbers

    0 1 ... 9

  • Halfwidth alphabetic characters

    A B ... Z

    a b ... z

Characters other than the above are treated as fullwidth characters.

Version notation

The following versions of this product do not have an English version - ignore references to them.

For example, read "V15.0.1 or later" as "V14.2.0 or later", because V15.0.1 does not have an English version.

Likewise, read "V14.0.0 or earlier" as "V13.2.0 or earlier", because V14.3.1 does not have an English version.

The table below shows the available versions:

Japanese version

English version

V11.0L10

V11.0L10

V12.0L10

V11.0L10

V13.0.0

V13.0.0

V13.2.0/V13.2.1

V13.2.0

V13.3.0

V13.2.0

V14.0.0/V14.0.1

V13.2.0

V14.1.0

V13.2.0

V14.2.0

V14.2.0

V14.3.0

V14.2.0

V14.3.1

V14.2.0

V15.0.0

V14.2.0

V15.0.1

V14.2.0

V15.1.0

V15.1.0

V15.1.1

V15.1.1

Export management regulations

Exportation/release of this document may require necessary procedures in accordance with the regulations of your resident country and/or US export control laws.


Trademark

Intel, Intel vPro and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Windows, Windows NT, Windows Vista, Windows Server, Active Directory and names or product names of other Microsoft's products are registered trademarks of Microsoft Corporation in the United States and other countries

Oracle is the registered trademark of Oracle Corporation.

Symantec, the Symantec logo, and Norton AntiVirus are registered trademarks of Symantec Corporation in the United States.

VirusBuster is registered trademark of Trendmicro Ltd.

VirusScan and NetShield are trademarks or registered trademarks of Network Associate, Inc. or its affiliates.

Google, the Google logo, Android, the Android logo, Google Play, the Google Play logo, Gmail, and the Gmail logo are trademarks or registered trademarks of Google Inc.

Wi-Fi is a registered trademark of Wi-Fi Alliance.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Apple, the Apple logo, and Mac OS are trademarks of Apple Inc., registered in the United States and other countries.

All other trademarks are the property of their respective owners.

Screen shots are used in accordance with Microsoft Corporation's guidelines.

October 2016

Edition 1.0, July 2015

Edition 2.0, November 2015

Edition 2.1, October 2016


Copyright 2002 - 2016 FUJITSU LIMITED


Revision history

Changes

Section

Version

Deleted notes on Windows(R) 10 security patches.

2.6.1

Edition 2.1