This section explains the causes for a request status to change to failed, and the corrective actions to take. If the status of a request has changed to failed, refer to the causes and corrective actions listed in the following table:
Request Type | Operation | Cause | Action |
|---|---|---|---|
Common | Common | The requester has been deleted. | The requester has already been deleted. |
Platform | Addition | The selected project has been deleted. | Select an existing project, and submit the request again. |
The platform ID has a duplicate in the system. | Specify a platform ID which does not already exist in the system, and submit the request again. | ||
The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | ||
The selected menu has been deleted. | Select an existing menu, and submit the request again. | ||
Modification | The selected project has been deleted. | Select an existing project, and submit the request again. | |
The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | ||
The platform has been deleted. | The platform has already been deleted. | ||
Deletion | Services exists under the platform. | Delete any existing services, and submit the request again. | |
A service is currently being added under the platform. | After the addition of the service completes, delete any existing services, and submit the request again. | ||
The platform has been deleted. | The platform has already been deleted. | ||
Service | Addition | The platform has been deleted. | Add the platform again, and submit the request again. |
The service ID has a duplicate in the system. | Specify a service ID which does not already exist in the system, and submit the request again. | ||
The service operation could not be accepted. | A communication error may have occurred between the management server and the coordination adapter. The cause of the error is sent by email to the email address specified during setup. For details on corrective actions, contact the operators. | ||
Modification | The platform has been deleted. | The service has already been deleted. | |
The service has already been deleted. | The service has already been deleted. | ||
The service operation could not be accepted. | A communication error may have occurred between the management server and the coordination adapter. The cause of the error is sent by email to the email address specified during setup. For details on corrective actions, contact the operators. | ||
Deletion | The service operation could not be accepted. | A communication error may have occurred between the management server and the coordination adapter. The cause of the error is sent by email to the email address specified during setup. For details on corrective actions, contact the operators. | |
The service has already been deleted. | The service has already been deleted. | ||
User | Addition | The selected organization has been deleted. | Select an existing organization, and submit the request again. |
The user ID has a duplicate in the system. | Specify a user ID which does not already exist in the system, and submit the request again. | ||
The user operation failed on the directory service. |
| ||
Modification | The selected organization has been deleted. | Select an existing organization, and submit the request again. | |
The user role has been modified. | Specify the correct role, and submit the request again. | ||
The selected user has been deleted. | The selected user has already been deleted. | ||
The user operation failed on the directory service. | Connection to the directory service may have failed. Contact the operators. | ||
Deletion | The selected user has been deleted. | The selected user has already been deleted. | |
The user is a platform manager. | Reassign the role of platform manager to another user, or, submit the request again after deleting the platform. | ||
The user is a project manager. | Reassign the role of project manager to another user, or, submit the request again after deleting the project. | ||
The user operation failed on the directory service. | Connection to the directory service may have failed. Contact the operators. | ||
Project | Addition | The project ID has a duplicate in the system. | Specify a project ID which does not already exist in the system, and submit the request again. |
The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | ||
The selected accounting code has been deleted. | Select an existing accounting code, and submit the request again. | ||
Modification | The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | |
The project has been deleted. | The selected project has already been deleted. | ||
The selected accounting code has been deleted. | Select an existing accounting code, and submit the request again. | ||
Deletion | The project has been deleted. | The selected project has already been deleted. | |
Platforms exist under the menu. | Delete any existing platforms, and submit the request again. |
