Users of Cloud Services Management are categorized into the following three departments:
Planners
Operators
Platform Providers
Figure 1.1 The Three Departments and Their Main Tasks in Cloud Services Management
The role of planners is to manage the contracts provided by cloud providers and notify Cloud Services Management users of the fee structure and available services.
The role of operators is to perform system operation and maintenance of Cloud Services Management.
The role of platform providers is to configure platforms that use clouds and provide them to end users.
This chapter explains the overview of the operations and maintenance tasks performed by each department.
