Cause
A synchronous URL is not entered.
Resolution
Enter a synchronous URL.
Causes
The entered synchronous URL is incorrect.
Resolution
Enter the correct synchronous URL.
Causes
Probable cause are as follows:
The smart device relay server is stopped.
The port to communicate with the smart device relay server is closed.
Connection is not established with the network environment in which the communication with the smart device relay server is possible.
Network is insecure and communication cannot be done due to the temporary causes such as temporary high load.
Resolution
Wait for some time and try to synchronize by tapping the Sync now button.
If the error still persists, check whether the smart device relay server can be connected to presently connected network.
When an environment is enabled to communicate with the smart device relay server, contact the administrator considering that the smart device relay sever may be faulty.
Cause
The User Id is not entered.
Resolution
Enter the User Id.
Causes
More than 20 halfwidth characters are entered in User Id.
Resolution
Enter 20 or less halfwidth characters in User ID.
Causes
The database cannot be accessed.
Resolution
Installation may have been done by overwriting the Systemwalker Log Agent (Desktop Keeper Client) (Old version).
Cause
The database could not be accessed.
Resolution
Installation may have been done by overwriting the Systemwalker Log Agent(Desktop Keeper Client) (Old version).
Cause
It may be a state immediately after installation.
Resolution
Enter synchronous URL and User Id, tap the Sync now button to synchronize with the smart device relay server.
Causes
An attempt has been made to close the input dialog for User Id without entering User Id.
Resolution
In such cases, tap the OK button to close the dialog. However, you cannot execute the communication with the smart device relay server. Tap the Cancel button to stop the process.
Connection disabled.
Variable information
%1 : SSID of the access point
Causes
An attempt has been made to connect to the access points of the prohibited connection.
Resolution
Request the administrator to change the policy.
Causes
An attempt has been made to use a Bluetooth device to which pairing is prohibited. The pairing for the already paired equipment is forcefully cancelled.
Resolution
Request the administrator to change the policy.
Variable information
%1: Application name
%2: Application version
Cause
An attempt has been made to run a prohibited application.
Resolution
Request the administrator to change the policy.
Cause
An attempt has been made to run the application beyond the specified operation time.
Resolution
The application cannot be used beyond the operation time. Close the application. The application data is deleted.
Variable information
%1 :Application name
%2 : Application version
Cause
An attempt has been made to use an application whose installation is prohibited.
Resolution
Uninstall the prohibited application.
Till the application is uninstalled, the Application Management screen is periodically displayed.
Variable information
%1 :Application name
%2 : Application version
Cause
An attempt has been made to run the application for which the usage is prohibited beyond the operation time.
Resolution The application cannot be used beyond the operation time. Close the application.
Cause
A lock has been applied by the system administrator.
Resolution
Contact the system administrator to release the lock.
Cause
The lock is released by the system administrator.
Resolution-
Cause
Wipe has been performed by the system administrator
Resolution
-
Cause
The data is deleted by the system administrator.
Resolution
-
Variable information
%1: Lock failure count till the terminal lock is enabled.
Cause
Failed to release the terminal lock.
Resolution
-
Variable information
%1: Lock failure count till the terminal is successfully initialized.
Cause
Failed to release the terminal lock.
Resolution
Cause
An attempt has been made to collect the material to investigate the failure.
Resolution
Tap the OK button to collect the material used to investigate the failure. Tap the Cancel button to stop the process.
Cause
An attempt has been made to collect the material used to investigate the failure; however, the already collected material exists.
Resolution
Tap the OK button to continue the collection of material used to investigate the failure .Tap the Cancel button if you do not want to collect the material.
Variable information
%1: File path of the material to be used to investigate the failure.
Cause
The material to be used to investigate the failure is collected.
Resolution
-
Cause
The material to be used to investigate the failure is being collected.
Resolution-
Cause
Failed to collect the material to be used to investigate the failure
Resolution
Contact Fujitsu technical staff.
