3.2.1 Message Output During Installation

[I201-ERR001] Systemwalker Desktop Keeper Management Console cannot be installed. Please confirm the target OS and ServicePack. Stop installation.

Cause

It is installed in "unsupported OS and Service Pack".

Resolution

Installed in "supported OS or Service Pack".

[I201-ERR006] %s Failed to copy the file.
    - The disk capacity is insufficient.
    - The corresponding disk denies being written.
    - The file with the same name already exists.
This is caused due to the above mentioned causes.
Please install after confirmation.
The installation is cancelled.

Variable Information

%s : name of file that failed to be copied

Cause

Probable causes are as follows:

The disk capacity is insufficient.
The corresponding disk denies being written.
A file with the same name already exists.

Resolution

Confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the file with the same name already exists, and then install it.

[I201-ERR007] %s Failed to create the folder.
    - The disk capacity is insufficient.
    - The corresponding disk denies being written.
    - The folder with the same name already exists.
This is caused due to the above mentioned causes.
Please install after confirmation.
The installation is cancelled.

Variable Information

%s : name of file that failed to be created

Cause

Probable causes are as follows:

The disk capacity is insufficient.
The corresponding disk denies being written.
A folder with the same name already exists.

Resolution

Confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the file with the same name already exists, and then install it.

[I201-ERR008] Failed to read the value of registry. Please contact the system administrator. The installation is cancelled.

Cause

The value of the registry may have been deleted.

Resolution

Contact Fujitsu technical staff.

[I201-ERR009] Failed to create registry. Please logon as a user that has Administrator authority and install again. Stop installation.

Cause

The user who performs the installation does not have Administrator authority.

Resolution

Install after logging on as administrator.

[I201-ERR010] The installed user does not have Administrator authority. Please logon as a user that has Administrator authority and install again. Stop installation.

Cause

The user who performs the installation does not have Administrator authority.

Resolution

Install after logging on as administrator.

[I201-ERR011] The installation or uninstallation of last time has not completed. Please install again after restarting. Stop installation.

Cause

After previous installation and uninstallation, the computer is not rebooted.

Resolution

Install after rebooting the computer.

[I201-ERR019] %1 Installation has been completed, but an error occurred.
Please confirm the incorrect contents of installation log files.
Installation log file: [%2].
The installation is finished.

Variable Information

%1 : installation function name
%2 : installation log file name

Cause

An error occurred after the installation was complete.

Resolution

Confirm the incorrect contents of installation log files of path displayed in the message.

[I201-ERR108] It is intended to install the Management Console of Base Edition to the terminal with Management Console of Systemwalker Desktop Keeper Standard Edition installed. It is unable to update the Management Console of Standard Edition through the Management Console of Base Edition. Stop installation.

Cause

In the terminal of Management Console installed with Systemwalker Desktop Keeper Standard Edition, prepare to install the Management Console of Base Edition.

Resolution

The Management Console of Standard Edition cannot be upgraded by Management Console of Base Edition. Upgrade in the Management Console of Standard Edition.

[I201-ERR109] As the folder to be selected, root director of drive or drive apart from fixed disk cannot be specified. Please specify a correct folder.

Cause

The selected folder has its own specified root directory of drive or drive excluding the fixed disk.

Resolution

Select a folder excluding the root directory of fixed disk.

[I211-ERR003] Incorrect port number. Please enter a numeric value between 5001 and 60000.

Cause

The input port numbers are numerals excluding the numerals from 5001 to 60000, or characters excluding the numerals.

Resolution

Enter a value within a range from 5001 to 60000.

[I211-ERR004] The server name or IP address is incorrect.

- Specify the server name using up to 15 halfwidth characters
- Specify the IPv4 address using up to 15 halfwidth characters
- Specify the IPv6 address using up to 39 halfwidth characters
- The IPv4 address can contain halfwidth numbers (0 - 9) and halfwidth periods (.)
- The IPv6 address can contain halfwidth alphanumeric characters (A - F, a - f, 0 - 9) and halfwidth colons (:)
- The server name can contain halfwidth alphanumeric characters (A - Z, a - z, 0 - 9), halfwidth hyphens (-) and underscores (_)
- The server name and IP address cannot contain numbers only
- IPv6 addresses cannot be specified on this operating system

Cause

The probable causes are as follows:

The length of server name is set to more than halfwidth 15 characters.
The length of IP address (IPv4) is set to more than halfwidth 15 characters.
The length of IP address (IPv6) is set to more than halfwidth 39 characters.
Characters other than halfwidth numerals (0 to 9) and halfwidth period (.) were used to specify IP address (IPv4).
Characters other than halfwidth alphanumeric characters (A to F, a to f, 0 to 9) and halfwidth colon (:) were used to specify IP address (IPv6))
Characters other than halfwidth alphanumeric characters (A to Z, a to z, 0 to 9) and halfwidth characters such as hyphen (-) and underscore (_) were used to specify server name.
IP address or server name is input by only using numerals,
IP address (IPv6) is entered on the Operating System that IPv6 address is not supported.

Resolution

Enter the correct IP address or server name fulfilling the following conditions:

Server name with the length of halfwidth 15 characters or less
Characters that can be used to specify server name: halfwidth alphanumeric characters (A to Z, a to z, 0 to 9) and halfwidth characters such as hyphen (-) and underscore (_)
IP address (IPv4) with the length of halfwidth 15 characters or less
IP address (IPv6) with the length of halfwidth 39 characters or less
Characters that can be used to specify IP address (IPv4): halfwidth numerals (0 to 9) and halfwidth period (.)
Characters that can be used to specify IP address (IPv6): halfwidth alphanumeric characters (A to F, a to f, 0 to 9) and halfwidth colon (:)
Do not input server name or IP address by only using numerals.
Specify IP address (IPv4) on the Operating System that IPv6 address is not supported.

[I211-ERR005] Please enter the computer name, IP address and port number of one server at least.

Cause

The server name, IP address and port number are not entered.

Resolution

Enter at least one of the following: server name, IP address or port number

[I211-ERR010] The symbols that cannot be used as directory name has been entered. Symbols except the following can be entered.
Symbols not allowed: [#] [%] [/] [:] [*] [?] ["] [<] [>] [|]

Cause

The input content name contains some symbols that are not allowed to be used.

Resolution

Enter the symbols that are allowed to be used in the content name only.

[I211-ERR021] The path length of the specified folder is too long. Please specify the path within 96 halfwidth characters.

Cause

The path of specified folder is too long.

Resolution

Specify the path whose length is within halfwidth 96 characters.

[I999-ERR999] Please contact the system administrator.

Cause

The installer may be damaged.

Resolution

Contact Fujitsu technical staff.