The following are two purposes for the backup and restoration of Systemwalker Desktop Keeper Management Server/Master Management Server.
Data backup is necessary to prevent data loss and restore data in case of a hard disk failure or file corruption.
To avoid database space becoming insufficient, set the storage life of the log information and delete the log information saved for a period longer than the set storage life.
Note: For details about the related windows, refer to "1.2.7 Determine How to Operate Logs".
Regular backups with the aim of browsing using the Log Viewing Database
The backup targets can be classified into the "product assets" related to the product operation, including configuration files, and the "user assets" including the log information. The following table describes the backup targets of the product asset classification and user asset classification and the backup targets and methods corresponding to the preceding purposes:
Classification | Backup Target | Format | Backup Method | Backup in Case of Environmental Exceptions | Stable Log Backup |
|---|---|---|---|---|---|
Product asset | Configuration file | File | Manual backup | Y | N |
CT update module of the self version management function | File | Manual backup | Y | N | |
User asset | Management information | Database | Backup Tool (GUI/Command) | Y | Y |
Log information (not including command logs) | Database | Backup Tool (GUI/Command) | Y | Y | |
Log information (command logs) | File | Backup Tool (GUI/Command) | Y | Y | |
Attached data | File | Manual backup | Y | O | |
E-mail contents | File | Manual backup | Y | O | |
Configuration Change Logs | Database | Command (DTKSTCV.EXE and DTKDELST.EXE) | Y | Y | |
iOS management database | Database | Backup tool (command) | Y | Y |
Legend: Y=back up, N=do not back up, O=optional
This section describes the data to be backed up and restored as product assets and the backup methods.
Configuration Files
The following table describes the configuration files that require backup and restoration. In addition, if the OS installation folder changes, it is possible that the file saving folders are different from those listed in the table. (In the following table, it is assumed that the OS is installed on drive C.)
No. | Backup Target | Content and Target Folder |
|---|---|---|
1 | SWCTVerSettings.ini | Configuration file of the self version management function This file is saved to the Master Management Server and Management Server. For Windows Server(R) 2012: C:\Windows\SYSWOW64 For Windows Server(R) 2008: C:\Windows\system32 For Windows Server(R) 2008 64-bit edition and Windows Server(R) 2008 R2: C:\Windows\SYSWOW64 For Windows Server(R) 2003: C:\Windows\system32 For Windows Server(R) 2003 x64 edition and Windows Server(R) 2003 R2, x64 edition: C:\Windows\SYSWOW64 |
2 | SWCTVerSettings2.ini | Configuration file of the self version management function This file is saved to the Master Management Server and Management Server only when the self version upgrade function is used to perform version or edition upgrade. For Windows Server(R) 2012: C:\Windows\SYSWOW64 For Windows Server(R) 2008: C:\Windows\system32 For Windows Server(R) 2008 64-bit edition and Windows Server(R) 2008 R2: C:\Windows\SYSWOW64 For Windows Server(R) 2003: C:\Windows\system32 For Windows Server(R) 2003 x64 and Windows Server(R) 2003 R2, x64 edition: C:\Windows\SYSWOW64 |
3 | SWDB.ini | Configuration file of the Systemwalker Desktop Keeper database connection For Windows Server(R) 2012: C:\Windows For Windows Server(R) 2008: C:\Windows For Windows Server(R) 2003: C:\Windows |
4 | SWMailSettings.ini | Configuration file of the administrator notification function (E-mail notification) For Windows Server(R) 2012: C:\Windows For Windows Server(R) 2008: C:\Windows For Windows Server(R) 2003: C:\Windows |
5 | SWEventViewer.ini | Configuration file of the administrator notification function (event log) This file is saved to the Master Management Server or Management Server. For Windows Server(R) 2012: C:\Windows\SYSWOW64 For Windows Server(R) 2008: C:\Windows\system32 For Windows Server(R) 2008 64-bit edition and Windows Server(R) 2008 R2: C:\Windows\SYSWOW64 For Windows Server(R) 2003: C:\Windows\system32 For Windows Server(R) 2003 x64 edition and Windows Server(R) 2003 R2, x64 edition: C:\Windows\SYSWOW64 |
6 | TRANS_SETTING.ini | Configuration file of the data transmission command This file is saved to the Master Management Server or Management Server. <Management Server installation folder>\LogAnalyzer\TRANS |
7 | taskmng.ini | Configuration file of the Web console This file is saved to the Master Management Server or Management Server. IIS folder\Scripts\DTK |
8 | swdtkenv.ini | Configuration file for database construction This file is saved to the Master Management Server or Management Server. <Installation target folder of the database-related files>\DBEnv\Env When newly installing Management Server V15.1.0, the installation folder for database-related files is mgmtServerInstallFolder\DB. |
9 | DTKTaskRegist.ini | Configuration file of the statistical command This file is saved to the Master Management Server or Management Server. <Management Server installation folder>\Server\LogCount |
10 | mail.ini | E-mail configuration file This file is saved to the Master Management Server or Management Server. <Management Server installation folder>\Server\LogCount |
11 | LA_connect_Info.csv | Configuration file of the Log Analyzer This file is saved to the Master Management Server or Management Server. <Management Server installation folder>\LogAnalyzer\TRANS |
12 | CONV_SETTING.ini | Data import configuration file. This file is stored under the Log Analyzer Server folder. logAnalyzerServerInstallFolder\bin\SWDTLAENV |
Back up the files saved at the locations described in the preceding table.
Save the backup files to the locations described in the preceding table.
For No.7, perform the following steps to edit the file after saving the file:
Open the file by using the text editor (notepad).
If the Update section contains the "Flag=0" statement, change the statement to "Flag=1". If the original statement is "Flag=1," do not change it.
Save the file and exit the text editor.
CT Update Module of the Self Version Management Function
The following table describes the target folder for saving the CT update module of the self version management function. When the default value of Target for Saving CT Upload Module is changed, backup the modification target.
No. | Backup Target | Target Folder |
|---|---|---|
1 | All the contents in the UpdateModule folder. | Target folder for saving the CT upload module of the self version management function, specified by the Server Settings Tool of the Master Management Server or Management Server |
[Backup and restoration methods]
Back up all the contents in the backup target folder.
Save all the contents in the backup folder to the location described in the preceding table.
This section describes the data to be backed up and restored as user assets and the backup methods.
Management Information
The following table describes the management information that requires backup and restoration.
No. | Backup Target (Table Name) | Content |
|---|---|---|
1 | LEVELTARGET | Level target information |
2 | LEVELCOMPOSITION | Level structure information |
3 | PRINTPERMISSION | Printing permission |
4 | LOGINGUARD | Logon prohibition |
5 | STARTUPGUARD | Application startup prohibition |
6 | MAILATTACHSET | E-mail attachment prohibition |
7 | USERINFO | User information |
8 | NODEINFO | Node information |
9 | PHYSICALNODELIST | Physical node list |
10 | SETTINGS | Configuration value |
11 | SETTINGSLOG | Configuration change log |
12 | FILEACC_ACQUIREPROCESS | Registered process for file operation log |
13 | FILEACC_ACQUIREEXTENSION | Registered extension for file operation log |
14 | USERPOLICYINFO | User policy information |
15 | LOGONUSER_PRINTPERMISSION | Registered Printing permission by user |
16 | LOGONUSER_STARTUPGUARD | Registered Application startup prohibition by user |
17 | USERMAILATTACHSET | Registered E-mail attachment prohibition by user |
18 | LOGONUSER_SETTINGSLOG | Registered Configuration change log by user |
19 | WINDOWTITLELOGFILTER | Filtering conditions of window title logs |
20 | LOGONUSER_WINDOWTITLELOGFILTER | Registered Filtering conditions of window title logs by user |
21 | WINDOWCAPTUREFILTER | Screen capture conditions |
22 | LOGONUSER_WINDOWCAPTUREFILTER | Registered Screen capture conditions by user |
23 | EXCLUSIONCONTROL | Exclusion control information |
24 | DOMAINSETTINGS | Domain setting information |
25 | TARGET_CONTROL | Setting information of CT Department administrator |
26 | LOGONUSER_LEVELCOMPOSITION | User level configuration information |
27 | LOGONUSER_CONTROL | Setting information of user Department administrator |
28 | USBMASTER | USB setting information |
29 | POLICYTABLE | Common policy |
30 | DTK_AUDIT_SETTING | Setting information of status window |
31 | DTK_TOTAL_ALERTLOG | Number of abnormal operations |
32 | DTK_ALERT_LIST | Abnormality list |
33 | DTK_ALERTPC_LIST | Abnormal PC list |
34 | DTK_PRINTER_TARGETMASTER | Target management for all-in-one PC |
35 | DTK_PRINTER_PRINTUSERMASTER | Operator management for all-in-one PC |
36 | DTK_PRINTER_PAPERNUM_BASIC | Aggregate number of pages for all-in-one printer |
37 | All tables of the iOS management database | iOS management database |
[Backup and restoration methods]
Use the Backup Tool (GUI) or backup commands. For details, see "3.1.2 Back Up User Assets".
When managing iOS devices, use the backup commands. The backup tool (GUI) does not back up iOS management databases.
When Management Server or Master Management Server for Systemwalker Desktop Keeper coexists with CS for Systemwalker Desktop Patrol, and iOS devices are being managed by both products, back up the management information of Systemwalker Desktop Patrol.
Use the Restoration Tool (GUI). For details, see "3.1.3 Restoring User Assets".
When managing iOS devices, execute the restore command for iOS management databases in addition to the Restoration Tool (GUI) to recover iOS management databases.
When Management Server or Master Management Server for Systemwalker Desktop Keeper coexists with CS for Systemwalker Desktop Patrol, and iOS devices are being managed by both products, restore the management information of Systemwalker Desktop Patrol.
Log Information (Not Including Command logs)
The following table describes the log information that requires backup and restoration.
No. | Backup Target (Table Name) | Content |
|---|---|---|
1 | COMMONLOG1 | Common log 1
|
2 | COMMONLOG2 | Common log 2
|
3 | COMMONLOG3 | Common log 3
|
4 | STARTUPGUARDLOG | Application startup prohibition log |
5 | LOGINGUARDLOG | Logon prohibition log |
6 | PRINTLOG | Printing operation log |
7 | FILEBRINGOUTLOG | File export log |
8 | LOGKEYWORDS | Keywords for log searching |
9 | FILEACCESSLOG | File operation log |
10 | SESSIONMANAGE | Virtual environment connection information |
11 | USERLIST | Management information for user searching |
Note 1:
For the product versions earlier than V13.2.0, the E-mail attachment prohibition logs are saved in COMMONLOG3. For the product versions later than V14.2.0, the E-mail attachment prohibition logs are saved in COMMONLOG1, or they are saved in COMMONLOG3 under the following condition:
The V12.0L20-V13.0.0 interchangeable mode is used.
Note 2:
For the product versions earlier than V13, the device configuration change logs are saved in COMMONLOG1.
[Backup and restoration methods]
Use the Backup Tool (GUI) or backup commands. For details, see "3.1.2 Back Up User Assets".
Use the Restoration Tool (GUI). For details, see "3.1.3 Restoring User Assets".
Log Information (Command logs)
The following table describes the target folder for saving command logs. When the default value of Target for Saving Command Line and Logs is changed, backup the modification target.
No. | Backup Target | Target Folder |
|---|---|---|
1 | All the contents in the PromptLog folder | Target folder for saving the command lines and logs, specified by the Server Settings Tool of the Master Management Server or Management Server (Default value: C:\DTK\PromptLog) |
[Backup and restoration methods]
Use the Backup Tool (GUI) or backup commands. For details, see "3.1.2 Back Up User Assets".
Use the Restoration Tool (GUI). For details, see "3.1.3 Restoring User Assets".
Attached Data
The following table describes the target folder for saving the attached data. When the default value of Target for Saving Attached Data is changed, backup the modification target.
No. | Backup Target | Target Folder |
|---|---|---|
1 | All the contents in the ScreenCapture folder | Target folder for saving the attached data, specified by the Server Settings Tool of the Master Management Server or Management Server The attached data is saved in [Folder of Day Unit]-[Folder of CT Unit] under the preceding target folder. |
[Backup and restoration methods]
Back up all the contents in the backup target folder.
Back up the attached data separately as required. In addition, the attached data cannot be deleted even by the Backup Tool or backup commands.
Save all the contents under the backup folder to the location described in the preceding table.
E-mail Contents
The following table describes the target folder for saving the E-mail contents. When the default value of Target for Saving E-mail Content is changed, backup the modification target.
No. | Backup Target | Target Folder |
|---|---|---|
1 | All the contents in the MainContents folder | Target folder for saving the E-mail contents, specified by the Server Settings Tool of the Master Management Server or Management Server (Default value: C:\DTK\MailContents) The E-mail contents are saved in [Folder of Day Unit]-[Folder of CT Unit] under the preceding target folder. |
[Backup and restoration methods]
Back up all the contents in the backup target folder.
Back up the E-mail contents separately as required. In addition, the E-mail contents cannot be deleted even by the Backup Tool or backup commands.
Save all the contents under the backup folder to the location described in the preceding table.
Trouble Investigation Data
The following table describes the target folder for saving the trouble investigation data. When the default value of Target for Saving Trouble Investigation Data is changed, backup the modification target.
No. | Backup Target | Target Folder |
|---|---|---|
1 | All the contents in the CTQSSSave folder | Target folder for saving the trouble investigation data, specified by the Server Settings Tool of the Master Management Server or Management Server (Default value: C:\DTK\CTQSSSave) The trouble investigation data is saved in [Folder of Day Unit]-[Folder of CT Unit] under the preceding target folder. |
[Backup and restoration methods]
Back up all the contents in the backup target folder.
Back up the trouble investigation data separately as required. In addition, the trouble investigation data cannot be deleted even by the Backup Tool or backup commands.
Save all the contents under the backup folder to the location described in the preceding table.
