In the event of a problem in Redundant Line Control function operation, Redundant Line Control function troubleshooting requires following information about the problem to be collected.
When collecting examination materials of a Redundant Line Control function all together, see "6.1.1 Command to collect materials".
1) Collecting materials common to each mode
Collect the following materials for examination when an error occurred in the workings of a Redundant Line Control function:
The content of the detailed operation and error messages when a phenomenon occurred.
A console log (/var/adm/messages) file
A log file (/var/opt/FJSVhanet/log/*) of a Redundant Line Control function
An environment setting file (/etc/opt/FJSVhanet/config/*) of a Redundant Line Control function
The result of executing /opt/FJSVnet/usr/sbin/dsphanet
The result of executing ifconfig -a
The result of executing netstat -ni
The result of executing netstat -nr
The result of executing netstat -np
Packet trace (For details on collecting packet traces, see "6.3 Packet Trace".)
2) When an error occurred in Fast switching mode
When an error occurred in Fast switching mode, perform "1)Collecting materials common to each mode" and collect the following materials:
The result of executing /opt/FJSVhanet/usr/sbin/dsphanet -o
The result of outputting a driver trace of a Redundant Line Control function. (See "6.2 Trace" as to how to set, etc.)
3) When an error occurred in RIP switching mode
When an error occurred in RIP switching mode, perform "1) Collecting materials common to each mode" and collect the following materials:
The result of executing ps -ef
The result of executing /opt/FJSVhanet/usr/sbin/dsppoll (Only when using a router monitoring function.)
4) When an error occurred in Fast switching/RIP mode
When an error occurred in Fast switching/RIP mode, see "2) When an error occurred in Fast switching mode and 3) When an error occurred in RIP switching mode". Collect materials according to the operation state where an error occurred.
5) When an error occurred in NIC switching mode
When an error occurred in NIC switching mode, perform "1) Collecting materials common to each mode" and collect the following materials:
The result of executing ps -ef
The result of outputting a driver trace of a Redundant Line Control function when an error occurred in the workings of a using standby patrol function and in standby NIC. (See "6.2 Trace" as to how to set, etc.)
6) When an error occurred in GS/SURE linkage mode
When an error occurred in GS/SURE linkage mode, perform "1) Collecting materials common to each mode" and collect the following materials:
The result of outputting a driver trace of a Redundant Line Control function. (See "6.2 Trace" as to how to collect, etc.)
The result of executing /opt/FJSVhanet/usr/sbin/dsphanet -c
The result of executing /opt/FJSVhanet/usr/sbin/dsppoll -c
