12.1 Comparing Live Help Monitor to Live Help Expert

Live Help Expert is a powerful tool used by support personnel to provide remote assistance to their customers. Because of its sophisticated feature set, however, it is unable to connect to multiple Client computers simultaneously. Live Help Monitor has been designed to overcome this limitation.

You can start up to 8 Live Help Monitor applications simultaneously. This allows a support provider to connect to several Client machines concurrently and monitor them for problems. This can be useful when Live Help Monitor is used for remote support of unattended server machines.

As an example, a support person could start four copies of Live Help Monitor, connect to four different servers, monitor them for problems, and take control of one them should a problem arise. Alternatively, Live Help Monitor could be used in a training environment to monitor the progress of students and provide assistance when necessary.

Because of this functionality, the feature set of Live Help Monitor is slightly different than that of Live Help Expert. The table below lists the features that are unique to each application.

Live Help Expert	Live Help Monitor
Can create sessions, allowing Specialist-to-Specialist sessions.	Allowing Support Specialist to connect to 8 Client computers by being able to run up to 8 copies at the same time.
Can send Support Specialist screen to Client in order to show Client how to perform an action.	Can be run concurrently with the Live Help Client or Live Help Expert applications.
Provides additional security options.

Note

When "Live Help Expert" is mentioned in this manual, the term means Live Help Monitor as well, unless it is explicitly specified that the case is not applied to Live Help Monitor.