Live Help will behave as follows when Fast User Switching is used on the Client computer during a Live Help session.
When the operating system of the Client computer is;
Windows Vista or later / Windows Server 2008 or later
Live Help will stop screen transfers and remote control right after Fast User Switching is selected.
Windows(R) XP
Live Help will keep sending screens and allowing remote control at the logon screen that is displayed after selecting Fast User Switching. When another user logs on to Windows(R), Live Help will stop screen transfers and remote control.
To restart screen transfers, follow the steps below:
On the Client computer, locally switch to the first logged in user. (In most cases, screen transfers will be restarted with this operation)
If screen transfers were not restarted with the above step, locally log off all users on the Client computer, and then re-logon to the computer.
