This section explains the messages output during installation.
Messages output to the console
Information messages
Cause
Installation of Systemwalker Desktop Patrol CS started.
Action
Wait until the installation ends.
Cause
Systemwalker Desktop Patrol CS was installed successfully.
Action
Refer to the message file csInstallDir\log\dtpsilent.log to check if the installation ended normally. If the message file indicates that a restart is required, perform a restart. Proceed with the tasks described in "2.3.4 Construct an iOS Management Database" and later sections.
Error messages
Cause
Administrator privileges are required.
Action
Execute as a user with Administrator privileges.
Cause
Systemwalker Desktop Patrol is already installed.
Action
This command only supports new installations.
Cause
A file required for installation was not found.
Action
Ensure that the installation disk is not corrupted.
Cause
A file required for installation was not found.
Action
Ensure that the installation disk is not corrupted.
Cause
The specified response file %1 was not found.
Action
Ensure that the response file exists.
Cause
Failed to install the product. An invalid parameter value may be specified.
Action
Refer to the message file windowsFolder\dtpsilent.log and take appropriate action. If action cannot be taken, contact Fujitsu technical support.
Cause
Failed to install the product. Copying of files may have failed.
Action
Refer to the message file windowsFolder\dtpsilent.log and take appropriate action. If action cannot be taken, contact Fujitsu technical support.
Cause
Failed to install the product. Installation of components may have failed.
Action
Refer to the message file windowsFolder\dtpsilent.log and take appropriate action.
If "SETUP.EXE for Desktop Patrol (CS) has exited abnormally." is recorded in the message file, refer to events for which the source is MsiInstaller in the event log (application), and take appropriate action.
If "Product: Systemwalker Desktop Patrol CS -- Error 27511. Installation failed. Check the cause of failure and execute installation again." is recorded in the event log under the above conditions, the likely cause is that the IP address or computer name could not be retrieved from the system as the default host name. In that case, specify the host name in the parameter file (recommended), or review the settings to enable retrieval of the system IP address or computer name, and after uninstallation, install the product. If the problem cannot be resolved, contact Fujitsu technical support.
If "Operation environment construction failed : 50" is recorded in the message file, the following causes may be possible:
There is insufficient available space for building the database.
One of the parameters parameter No. 9 to 14 specified in the installation parameter CSV file is invalid. Refer to and correct the parameters parameter No. 9 to 14 in the "A.1.1 Installation Parameter CSV File", and use the parameter setup command to create the response file again.
After removing the cause of the problem and uninstalling, perform the installation. If the problem cannot be resolved, contact Fujitsu technical support.
If other actions cannot be taken, contact Fujitsu technical support.
Cause
Failed to install the product.
Action method
Refer to the message files windowsFolder\dtpsilent.log and windowsFolder\dtpcirresult.log, and take appropriate action. If action cannot be taken, contact Fujitsu technical support.
