This section describes how to uninstall CS.
The same uninstallation procedure must be followed regardless of the types of installation procedure.
Procedure of uninstall CS are as follows:
Uninstall remote operation (Live Help Expert and Live Help Client)
Delete the program
Restart OS
Delete WWW Server information
Delete the installation folder
Uninstall remote operation (Live Help Expert and Live Help Client)
Even if CS is uninstalled, the remote operation (Live Help Expert and Live Help Client) installed on CS will not be uninstalled. When uninstalling the remote operation, uninstall following the Procedure of uninstalling remote operation.
Delete CS program
Log on to Windows with The account that belongs to the Administrator group.
Click Start > All Programs > Fujitsu > Uninstall (middleware), or Apps > All Programs > Fujitsu > Uninstall (middleware).
Point
When uninstalling the Systemwalker Desktop Patrol because of installation failure or for some other reason, Systemwalker Desktop Patrol may be displayed in the Incomplete install tab. If Systemwalker Desktop Patrol is not displayed in the Currently installed products tab, click the Incomplete install tab to check that Systemwalker Desktop Patrol is displayed.
Select Systemwalker Desktop Patrol and click Remove - a confirmation message will be displayed.
Click Uninstall.
Once uninstallation completes, click Finish to exit the uninstaller.
Click Close in the Uninstall (middleware) window to exit Uninstall (middleware).
Note
To uninstall the Systemwalker Desktop Patrol, use Uninstall (middleware) tool. If this product has been removed via Control Panel > Add or Remove Programs, or Programs and Features > Uninstall a program, follow this procedure after removing it, and then remove this product using Uninstall (middleware).
If Systemwalker Desktop Patrol is not displayed in Uninstall (middleware), then remove it by selecting Control Panel > Add or Remove Programs, or Programs and Features > Uninstall a program.
Restart OS
Restart OS.
Delete WWW Server information
Stop IIS, and confirm the following folders through Explorer, delete them if they are not deleted.
<IIS Main Directory>\wwwroot\DTP
<IIS Main Directory>\scripts\DTP
Delete the installation folder
Delete the following folder.
After the program has been deleted, the related folder may not have been deleted. At this time, delete the installation target folder of this product through Explorer after restarting OS.
Example) Delete the folder C:\Program Files\Fujitsu\Systemwalker Desktop Patrol
When the software saving directory is not specified under the installation folder of CS, even if CS is uninstalled, the software distribution data will remain instead of being deleted. At this time, delete the unnecessary data under the software saving target directory after uninstalling CS.
When the saving target of CT operation status log is not specified under the installation folder of CS, even if CS is uninstalled, CT operation status log will remain instead of being deleted. Thus, delete the unnecessary data under the saving target directory of CT operation status log after uninstalling CS.
