This section describes how to control smart device (agent) remotely.
Note
Remote control wipe
Remote control wipe restores the smart device to its factory settings, and therefore it will not be possible to manage it until the smart device (agent) is reinstalled.
Reflecting policies (Android)
Remote control works as a client-side operation (Pull type) that obtains policies from the smart device. Unlike the server-side operation (Push type) which distributes policies from the server, therefore, policies are not reflected in real time.
Once remote control is executed, it will take up to one hour before its application to the smart device takes place.
If you are using Wi-Fi to connect to the server, however, it may take longer, depending on the conditions of the network connection. In this case, remote control will be applied at the time when Wi-Fi communication becomes available.
Phonebook application (Android)
Phonebook applications store information such as history in their unique storage areas, and therefore some of its data cannot be accessed from other applications.
History for such applications cannot be deleted even with remote control data deletion.
Remote control wipe, however, erases data completely, and even history will be deleted.
Deleting the web access history (Android)
By deleting the web access history, the information listed in History and Bookmark will be deleted, but the URL on the browser cannot be deleted. If multiple tabs are opened, the URLs on these tabs cannot be deleted.
Behaviors when multiple remote operations are requested (Android)
If multiple remote operations are requested for a single smart device, the smart device (agent) will receive these requests collectively when it is synchronized with the relay server. Execution normally starts in order of wipe, data deletion, and lock (*), and therefore if wipe is included in multiple remote operations, the smart device may be initialized before remote control operations other than wipe is executed.
If smart device (agent) is reinstalled on this smart device, remote control that has not been executed may be executed after it becomes synchronized with the relay server.
*: The execution order may change depending on the status of the smart device.
Remote control on personal devices
Remote control can be executed even on personal devices in business uses when they are lost.
Point
If remote control is executed correctly, a warning message will be displayed on the smart device (agent).
On a device on which multiple remote control operations are executed, multiple warning messages will be displayed.
The order displayed on the device may differ from the actual remote control execution order.
Follow the procedure below to control a smart device:
Start the Management Console.
From the CT List, right-click the smart device on which remote control will be executed, and click Remote control.
In Android, the Show status, Lock or Unlock, Wipe, and Delete data items will be displayed.
In iOS, the Show status, Lock, Wipe, and Clear passcode items will be displayed.
The following describes each menu item:
Menu name | Description |
|---|---|
Show status | Displays the execution status of remote control. |
Lock | Locks the smart device. |
Unlock | Reverts the locked smart device to its previous state. This item is displayed instead of Lock after the device is successfully locked. |
Wipe | Restores the smart device to its factory settings. |
Delete data | Deletes data stored on the smart device. The target data is as follows:
|
Clear passcode | Clears the passcode set for iOS. |
The Lock, Unlock, Wipe, Delete data, Clear passcode items display a confirmation message.
Click Yes to execute the operations.
Once executed, the operations cannot be canceled.
