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Systemwalker Desktop Keeper User's Guide for Administrator
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Chapter 1 Before Operation > 1.2 Notes Relating to Functions > 1.2.1 General Functions
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1.2.1 General Functions

Policies that can be set on client (CT) and smart device (agent)

The Management Console allows setting all policies for clients (CTs) and smart devices (agents), but which ones will take effect depend on the device. If a policy is set but does not take effect on a specific device, the recording feature or prohibition feature will not operate.

Policy

Device

Client (CT)

Smart device

(agent) (Android)

Smart device

(agent) (iOS)

Log
(recording feature)

Application startup

Y

N

N

Application termination

Y

N

N

Window title obtaining

Y

N

N

E-Mail Sending/E-mail sending interruption

Y

N

N

Command operation

Y

N

N

Device configuration change

Y

N

N

Printing operation

Y

N

N

File export

Y

N

N

PrintScreen key operation

Y

N

N

Web operation

Y

N

N

FTP operation

Y

N

N

File operation

Y

N

N

Logon,Logoff

Y

N

N

Clipboard operation

Y

N

N

Linkage application

Y

N

N

Web access

N

Y

N

SD card mount/unmount

N

Y

N

SIM card mount/unmount

N

Y

N

Wi-Fi connection

N

Y

N

Bluetooth connection

N

Y

N

Incoming/outgoing calls

N

Y

N

Application usage

N

Y

N

Application configuration change

N

Y

N

Prohibition feature

File access control

Y

N

N

Application startup prohibition

Y

N

N

Print prohibition

Y

N

N

PrintScreen key prohibition

Y

N

N

Logon prohibition

Y

N

N

Attachment prohibition

Y

N

N

URL access prohibition

Y

N

N

FTP operation prohibition

Y

N

N

Web operation prohibition

Y

N

N

Clipboard operation prohibition

Y

N

N

Wi-Fi connection prohibition

N

Y

N

Bluetooth connection prohibition

N

Y

N

Application usage prohibition

N

Y

N

Device Functionality usage

N

N

Y

Application usage

N

N

Y

iCloud usage

N

N

Y

Security and privacy settings

N

N

Y

Content Ratings settings

N

N

Y

Y: The recording and prohibition features operate when this is set as a policy on Management Console.
N: The recording and prohibition features do not operate even when this is set as a policy on Management Console.

About character code that can be processed in Systemwalker Desktop Keeper

There are following two types of character code that can be processed in Systemwalker Desktop Keeper. Other character code will be converted to "?".

Support for Unicode characters in clients (CTs) and smart devices (agents)

Operation logs and prohibition logs collected by a client (CT) or smart device (agent) are stored using Unicode characters.

Any collected application log that cannot handle Unicode characters may be recorded as "?".

If the export source file or folder name contains Unicode characters when Export Utility exports a file or folder to a destination listed below, you cannot specify that file or folder as the export source.

In addition, if the export destination file or folder name contains Unicode characters, you cannot specify that file or folder as the export destination.

  • Export to a DVD or CD

  • Encryption export to a destination other than a DVD or CD

Support for Unicode characters in Management Console

Entry and display operations in Management Console use Unicode characters.

However, if you have specified ShiftJIS for Encoding for I/O files in Server Settings Tool, any Unicode characters in an input file will not be displayed properly. If an output file contains Unicode characters, they will be converted to "?".

Support for Unicode characters in the Log Viewer

Entry and display operations in the Log Viewer use Unicode characters.

However, if you have specified ShiftJIS for Encoding for I/O files in Server Settings Tool, Unicode characters in the output file will be converted to "?".

Support for Unicode characters in other tools

  • Commands provided by Systemwalker Desktop Keeper and server-based tools such as Server Settings Tool do not support entry or display of Unicode characters.

When the user name used for logon to Windows contains Unicode characters

  • Do not use the following tools and commands that are provided by Systemwalker Desktop Keeper because they may not operate properly:

    • Tools and commands that are installed in the Management Server or Master Management Server

    • Tools and commands that are installed in Smart Device Relay Server

    • The Policy Application Tool

  • You cannot perform encryption export to a DVD or CD by using the Export Utility.

Halfwidth and fullwidth characters and character count handled by Systemwalker Desktop Keeper

In Systemwalker Desktop Keeper, halfwidth character, fullwidth character, and character count are defined as follows:

  • Halfwidth character: A character with an ASCII code in the range 0x20 to 0x7E

    Space

    Symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~

    Numeric characters: 0-9

    Alphabetic characters: A-Z, a-z

  • Fullwidth characters: Characters other than halfwidth characters

    Halfwidth katakana characters (the width that is generally used) are treated as fullwidth characters.

  • Character count: Each halfwidth character is counted as 1 character.

    Each UTF-16 2-byte fullwidth character is counted as 1 character.

    Each surrogate pair character uses 4 bytes to represent 1 character, so it is counted as 2 characters.

    Each combining character uses n bytes to represent 1 character, so it is counted as n/2 or less characters, depending on the combining character.

Operating system updates after installation of Systemwalker Desktop Keeper

After upgrading to Windows(R) 8.1, it may temporarily not be possible to write to a CD or DVD.
If this happens, restart the operating system.

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