1. Unable to perform export to DVD/CD.
Target Version/Edition
BE V12.0L10 | BE V12.0L20 | BE V13.0.0 | BE V13.2.0 | BE V13.3.0 | V14.0.0/V14.0.1 | |
SE V12.0L20 | SE V13.0.0 | SE V13.2.0 | SE V13.2.1 | SE V13.3.0 | V14.1.0 | |
V14.2.0 |
Cause
The version you are using now does not support file export to DVD/CD, or the OS that is not supported is used.
[Relationship between Version and OS]
V12.0L10/V12.0L20 version
Not allow file export to DVD/CD.
V13.0.0/V13.2.0/V13.2.1 version
Windows(R) XP
Allow file export to CD-R/RW (DVD is not allowed).
Other OS
Not allow file export to DVD/CD.
V13.3.0/V14.0.0 version
Windows(R) XP
Allow file export to CD-R/RW (DVD is not allowed).
Windows Vista(R)
Allow file export to CD-R/RW and DVD-R/RW.
Other OS
Not allow file export to DVD/CD.
Version V14.0.1 and later
Windows(R) XP
Allow file export to CD-R/RW (DVD is not allowed).
Windows Vista(R)
Allow file export to CD-R/RW and DVD-R/RW.
Windows(R) 7
Allow file export to CD-R/RW and DVD-R/RW.
Other OS
Not allow file export to DVD/CD.
[Resolution]
When the version is V13.0.0 and later, if Windows(R) XP system is used, the encryption export to CD/Normal export functions will be installed.
When the version is V13.0.0 and later, if Windows Vista(R) system is used, the encryption export to DVD/CD/ Normal export functions will be installed.
When the version is V14.0.1 and later, if Windows(R) 7 system is used, the encryption export to DVD/CD/Normal export functions will be installed.
2. When the file encrypted by the Export Utility is sent as an attachment of E-mail, the recipient will not be able to decrypt the file.
Error message
"Specified equipment, path or file cannot be accessed. It is likely that the access authority is not acquired".
*It is Windows' error message.
Target Version/Edition
BE V12.0L10 | BE V12.0L20 | BE V13.0.0 | BE V13.2.0 | BE V13.3.0 | V14.0.0/V14.0.1 | |
SE V12.0L20 | SE V13.0.0 | SE V13.2.0 | SE V13.2.1 | SE V13.3.0 | V14.1.0 | |
V14.2.0 |
Cause
Security function Windows is started, so the program of adding E-mail attachment cannot be executed.
[Confirmation Points]
This phenomenon will occur when the version of Windows(R) XP SP2 or later is used.
[Resolution]
When the properties of the file to be executed is displayed, select the [Security] item in [General] tab and click the [Remove Block] button. The file will be decrypted.
However, before executing the attachment of E-mail, confirm this program is a safe.
3. When trying to use the Export Utility to encrypt and export the file to the USB of U3 specification, the error message of "Unable to create directory" is displayed and files cannot be exported.
Error message
"The created directory cannot be shown."
Target Version/Edition
BE V12.0L10 | BE V12.0L20 | BE V13.0.0 | BE V13.2.0 | BE V13.3.0 | V14.0.0/V14.0.1 | |
SE V12.0L20 | SE V13.0.0 | SE V13.2.0 | SE V13.2.1 | SE V13.3.0 | V14.1.0 | |
V14.2.0 |
Cause
Same as a real USB, this USB disk has a CD-ROM area inside (writable memory, in fact it is the CD-R area). When the program in the CD-ROM area for authentication is used, the CD-ROM will be ejected because the authentication program cannot run normally and it is unable to write to memory.
[Resolution]
Cancel the prohibition to DVD/CD.
Set the authentication function of USB as OFF.
4. After File Export Utility has been executed, the [Execute as Other User] window will be displayed. Then, after the utility is started and [File] of the menu is pressed, [Access has been denied] error will occur and the file cannot be exported.
Error message
"Access denied."
Target Version/Edition
BE V12.0L10 | BE V12.0L20 | BE V13.0.0 | BE V13.2.0 | BE V13.3.0 | V14.0.0/V14.0.1 | |
SE V12.0L20 | SE V13.0.0 | SE V13.2.0 | SE V13.2.1 | SE V13.3.0 | V14.1.0 | |
V14.2.0 |
Cause
It is likely that the check box of "Execute with Other Qualification Information" on the properties window of the shortcut of File Export Utility on desktop is set to ON.
[Resolution]
"Set the check box of "Execute with Other Qualification Information" to OFF.
5. Select multiple files on the desktop and select "Export Utility" from the right-click menu, but the Export Utility cannot be started.
Target Version/Edition
BE V12.0L10 | BE V12.0L20 | BE V13.0.0 | BE V13.2.0 | BE V13.3.0 | V14.0.0/V14.0.1 | |
SE V12.0L20 | SE V13.0.0 | SE V13.2.0 | SE V13.2.1 | SE V13.3.0 | V14.1.0 | |
V14.2.0 |
Cause
It is restricted item of Windows Vista(R).
According to the following report, when there are parameter data over 260 characters on Vista, the program will not be exported.
http://support.microsoft.com/kb/943059/en-us
[Resolution]
Avoid using the "Send" of the right-click menu.
