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Systemwalker Desktop Keeper Troubleshooting Guide
FUJITSU Software

3.6 Troubles Relating to Information Searching

1. The search result such as unknown log type, violated classification, dates, computer name, content of log that is not displayed will be displayed in the Log Viewer.


Target Version/Edition

BE V12.0L10

BE V12.0L20

BE V13.0.0

BE V13.2.0

BE V13.3.0

V14.0.0/V14.0.1

SE V12.0L20

SE V13.0.0

SE V13.2.0

SE V13.2.1

SE V13.3.0

V14.1.0

V14.2.0


Cause

SQL Server 2000 Desktop Engine is the database of Management Server. SQL Server 2000 Desktop Engine is not the target that ensures the operation in Systemwalker Desktop Keeper.


[Resolution]

Install the SQL Server 2000 to be operated target.


2. The keyword [Removable] is entered in Log Viewer, and no target data will be displayed no matter if there is a hit.


Target Version/Edition

BE V12.0L10

BE V12.0L20

BE V13.0.0

BE V13.2.0

BE V13.3.0

V14.0.0/V14.0.1

SE V12.0L20

SE V13.0.0

SE V13.2.0

SE V13.2.1

SE V13.3.0

V14.1.0

V14.2.0


Cause

In Systemwalker Desktop Keeper, drive type of file operation log and file export log is not in the search target of Log Viewer .

In file operation log and file export log, the drive type of "removable" and "remote", etc. are not managed by characters but according to the drive type. Therefore, no result will be found if such characters are used as keywords for searching.

[Resolution]

There is no resolution for file operation logs and file export logs.

However, for device configuration change logs, strings of "removable" and "remote" exist in the above search table, so search can be performed.