The content described here is for the following:
Windows versions: V11.0L10 or later
Generation management settings
Generation management can be performed for the maintenance information. The default value is 3 generations - to change it, execute the following command:
Windows NT(R)/Windows(R) 2000/Windows(R) XP/Windows Server 2003 STD/Windows Server 2003 DTC/Windows Server 2003 EE or later:
<Systemwalker Operation Manager installation directory> |
Windows(R) 98/Windows(R) Me:
<Systemwalker Operation Manager installation directory> |
Refer to "Setup of Generation Management" in the Installation Guide for information on the settings. Refer to "swcolinf Maintenance Information Collection Command" in the Reference Guide for information on the command.
How to collect the maintenance information
The following describes the procedure for operating Maintenance Information Collection Tool:
In case of environments other than Server Core environment, select Start or Apps >> Systemwalker Operation Manager >> Collect Maintenance Information.
In Server Core environments, execute the following command from the command prompt:
[Executing the command in an installation environment]
<Systemwalker Operation Manager installation directory>\mpwalker.jm\mpcmtool\swcolinf\swcolinf.exe |
[Executing the command from the product media]
V13.3.1 or earlier
<drive>\tool\swcolinf\swcolinf.exe |
V13.8.0 or later
[Windows x86 versions]
<drive>\MAIN\tool\swcolinf\swcolinf.exe |
[Windows x64]
<drive>\Client\tool\swcolinf\swcolinf.exe |
[UNIX versions (client)]
<drive>\Client\tool\swcolinf\swcolinf.exe |
Refer to "swcolinf Maintenance Information Collection Command" in the Reference Guide for information on the commands.
The Maintenance Information Collection dialog box is displayed.
Specify the following items, and then click Execute.
Product: Select "Systemwalker Operation Manager".
Storage location of information: Specify the location where collected information is saved.
A dialog box to confirm whether you want to execute the command is displayed.
Point
To select functions for which maintenance information is collected:
To select a function for which you want to collect data, click the Select Function button in the Maintenance Information Collection dialog box. In the Maintenance Information Collection - Select Function dialog box, select the function.
Nevertheless, it is recommended to collect the data of all functions in order to determine the cause accurately.
Click OK.
The Maintenance Information Collection - Execution message box is displayed.
The Maintenance Information Collection - Result message box is displayed when the data collection is completed.
Check the contents, and then click OK.
Note
If the data was not collected
Data that could not be collected, and the storage directory, are displayed per function. In this case, collect the maintenance information again.
If any data could still not be collected, even after reexecuting, copy this data to the storage directory. Refer to "A.2 If the Maintenance Information Could not be Collected" for details.
Point
Use the following calculation as a reference of the time taken to collect maintenance information:
CPU: Intel(R) Pentium(R)III Processor 600 MHz
Memory: 512 MB
Time spent: 6 min. 15 sec.
Refer to "swcolinf Maintenance Information Collection Command" in the Reference Guide to collect the maintenance information using the silent command.
Checking the collection status of the maintenance information[V13.3.1 or earlier]
The following describes the procedure for checking the status of the Maintenance Information Collection Tool:
In case of environments other than Server Core environment, select Start or Apps >> Systemwalker Operation Manager >> Collect Maintenance Information.
In Server Core environments, execute the following command from the command prompt:
[Executing the command in an installation environment]
<Systemwalker Operation Manager installation directory>\mpwalker.jm\mpcmtool\swcolinf\swcolinf.exe |
[Executing the command from the product media]
<drive>\tool\swcolinf\swcolinf.exe |
Refer to "swcolinf Maintenance Information Collection Command" in the Reference Guide for information on the commands.
The Maintenance Information Collection dialog box is displayed.
Select the Information/Recompress tab.
The collection status of the maintenance information can be checked.
How to recompress the maintenance information[V13.3.1 or earlier]
If the size of the file collected using the Maintenance Information Collection Tool is too big to send, for example, select the required information from the collected information, and then recompress it.
The procedures to recompress the information are shown below.
Environments other than Server Core
Select Start or Apps >> Systemwalker Operation Manager >> Collect Maintenance Information.
The Maintenance Information Collection dialog box is displayed.
Select the Information/Recompress tab.
A list of collected maintenance information is displayed.
From the list, select the information to be recompressed, and then click Detail.
The Maintenance Information Collection - Recompress dialog box is displayed.
Specify the following items, and then click Execute.
Location to store recompressed file: Specify the location to save the recompressed files.
Directory structure: Select the folders to be recompressed.
Files: Select the files (required for investigations) to be recompressed.
Server Core environments
In Windows that has a GUI of Windows(R) XP/Windows Vista/Windows Server 2003 etc. that was moved when the decompression was performed, files are compressed using the Windows Zip compression utility or another compression tool.
How to decompress the information
Environments other than Server Core
Select Start or Apps >> Systemwalker Operation Manager >> Collect Maintenance Information.
The Maintenance Information Collection dialog box is displayed.
Select the Decompress tab.
Add the compressed files to be decompressed.
Add: Adds compressed files to the list.
Delete: Deletes the specified files from the list.
In Location of decompress, specify the directory to store the decompressed files in.
Click Decompress.
The files will be decompressed.
Click Close.
Server Core environments
Move the collected data in <location of decompress>\OperationManager\<generation number> folder to Windows that has a GUI of Windows(R) XP/Windows Vista/Windows Server 2003 etc.
Change the extension of the moved data (self-extracting format compressed file) from "ex_" to "exe".
Execute the file for which the extension was changed to decompress it.
Cautions
Terminal Server (Systemwalker Operation Manager V13.2.0 or earlier)
In Windows NT(R) Terminal Server, or Windows(R) 2000 Server or later, when the remote desktop (Terminal Services) is used, switch the system mode to INSTALL mode, and then collect the data. Refer to "Tasks Prior to Installation" in the Installation Guide for information on how to switch to INSTALL mode.
However, if the Terminal Server mode is remote administration mode, there is no need to change the system mode.
Cluster systems
In cluster system operations, collect the data both on the operation node and on the standby node. Additionally, a shared disk must be mounted before collecting the data.
