Applicable versions and levels
Windows versions: V5.0L10 or later
Action
Points to check
Has the user application accessed illegal memory area?
Is there a problem in the processing of the user application?
Cause
If the user application accesses illegal memory area, the job ends abnormally with exception code 0xC0000005. The reason for the illegal memory area access is usually that there is a problem in the processing logic of the application, or of a library that is linked to the application, (for example, if the application accesses Oracle, the library provided in Oracle should be linked).
If the application ends abnormally, the exception code 0xe06d7363 is output. There may be a problem in the processing of the application, or of a library that is linked to the application.
Action method
To determine the cause of the problem, the following tasks must be performed:
Use windbg, which is available on the Microsoft website, analyze the dump that is created when the application is started, and review the processing logic of the application.
Analyze the application crash dump that is created when the application ends abnormally, and review the processing logic of the application.
If the cause must be determined, send the following data to the "Application Author", and ask them to analyze it:
The dump created when the application was started using windbg
