Error message
Failed to change the password. |
Applicable versions and levels
Windows versions: V13.3.0/V13.3.1
Windows for Itanium versions: V13.3.0/V13.3.1
Action
Points to check
Check if the environment where the error occurred matches [Environment 1] or [Environment 2], and [Conditions] in an environment where Systemwalker Operation Manager and Systemwalker Centric Manager coexist.
[Environment 1]
The following product is installed, with "Server" specified as the installation type. And,
Windows for Itanium version Systemwalker Operation Manager V13.3.0
One of the following products is installed, and "Operation Management Server", "Section Management Server" or "Job Server" is specified as the installation type.
Windows for Itanium version Systemwalker Centric Manager V12.0L11
Windows for Itanium version Systemwalker Centric Manager V13.0.0
Windows for Itanium version Systemwalker Centric Manager V13.1.0
[Environment 2]
The following product is installed, with "Server" specified as the installation type. And,
Windows version Systemwalker Operation Manager V13.3.0
The following product is installed, and "Operation Management Server", "Section Management Server" or "Job Server" is specified as the installation type.
Windows version Systemwalker Centric Manager V13.2.0A or earlier
[Conditions]
The environment is described in [Environment 1] or [Environment 2]. And,
The same startup account is specified for Systemwalker Centric Manager and Systemwalker Operation Manager. And,
The password change command (pwchangeo.exe) was executed to change the password for the startup account of Systemwalker Operation Manager.
Cause
In an environment where Systemwalker Operation Manager and Systemwalker Centric Manager coexist, Systemwalker Centric Manager service failed to start due to the password for the startup account of the Systemwalker Operation Manager service having been changed, but not the password for the startup account of Systemwalker Centric Manager. The service could not be started because the password for the startup account of the Systemwalker Centric Manager service is incorrect.
In this case, the following error is recorded in the event log (system):
Source: Service Control Manager Event ID: 7000 Description: The XXXXX service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. |
XXXXX : Systemwalker Centric Manager service name.
Action method
Execute the password change command (pwchangec.exe) to change the password for the startup account of Systemwalker Centric Manager so that it is the same as that for the startup account of Systemwalker Operation Manager. The password change command (pwchangec.exe) is used to perform batch changing of passwords for the startup account used for starting each service of Systemwalker Centric Manager.
pwchangec -p <new pwd> (*1) |
*1: <new pwd> must be the same password that was changed for Systemwalker Operation Manager.
