Error message
Could not get domain name list.(0:0) |
Applicable versions and levels
Windows versions: V5.0L10 or later
Action 1
Points to check
Does the Systemwalker Operation Manager server specified for the connection destination host name stop during login?
Action method
Execute the mppviewo.exe command to display the running status of Systemwalker Operation Manager server processes, and check if Systemwalker Operation Manager server has started or stopped.
If Systemwalker Operation Manager server has stopped, execute the soperationmgr command to start it, and then connect the client again.
Refer to the Reference Guide for information on mppviewo.exe and the soperationmgr command.
Action 2
Points to check
Has the domain controller stopped?
Action method
If the domain controller has stopped, start it, and then connect the client again.
Action 3
Points to check
Does the Systemwalker ACL Manager service start normally on the Systemwalker Operation Manager server of the connection destination?
Action method
Execute the mppviewo.exe command to display the running status of Systemwalker ACL Manager service processes, and check if Systemwalker ACL Manager services have started or stopped.
If a Systemwalker ACL Manager service has stopped, execute the soperationmgr command to start Systemwalker Operation Manager server, and then connect the client again.
Refer to the Reference Guide for information on mppviewo.exe and the soperationmgr command.
Action 4
Points to check
Have you set the port number used by ACL Manager in the services file (service mpaclmgr) ? Moreover, are the port definitions correct?
The services file directory is as follows:
<system root>\system32\drivers\etc\servicesAction method
Define the following in the services file of the server and client.
mpaclmgr 4013/tcp |
Action 5
Points to check
Are the following users specified for the startup account of the Systemwalker ACL Manager service?
Note that if Systemwalker Centric Manager version is newer than that of Systemwalker Operation Manager on the same server, the check must be based on the version of Systemwalker Centric Manager. The action method is the same for both.
V13.2.0 or earlier:
Administrator users on the domain
V13.3.0 or later:
Local system account
In V13.3.0 or later, the local system account is set for the startup account of the Systemwalker ACL Manager service. Check if the setting has been mistakenly changed during system setup.
Perform the following procedure to check if administrator users on the domain are specified for the startup account of the Systemwalker ACL Manager service:
Select Control Panel >> Administrative Tools >> Services (if using Windows Server 2008, select Control Panel >> Programs >> Programs and Features >> Turn Windows features on or off >> composition >> Services) to display the Systemwalker ACL Manager properties, and check the account name in the Logon tab.
On the domain controller, select Control Panel >> Administrative Tools >> Active Directory users and computers, and check if the account listed in step 1 satisfies the following conditions:
Is registered under the "Users" object.
Is a member of Administrators and DomainAdmins.
On the domain controller, select Control Panel >> Administrative Tools >> Domain Controller Security Policy, and check if the following privileges have been set for the account listed in step 1:
Act as part of the operating system
Log on as a service
Adjust memory quotas for a process
Replace a process level token
If unable to perform a check at either of steps 2 and 3 above, take action in accordance with the method below.
Action method
Perform the following procedure to change the startup account:
V13.2.0 or earlier:
Execute the poperationmgr command (if Systemwalker Centric Manager is installed on the same machine, use poperationmgr /a) to stop Systemwalker Operation Manager.
Change the logon account of the Systemwalker ACL Manager service to a domain user who satisfies the following conditions:
Has the privileges necessary for the startup account of Systemwalker.
Belongs to the Administrators group and was granted the "Act as part of the operating system" privilege.
Has DomainAdmins group privileges.
Is registered under the "Users" object of the domain.
Execute the soperationmgr command (if Systemwalker Centric Manager is installed on the same machine, use soperationmgr /a) to stop Systemwalker Operation Manager.
V13.3.0 or later:
Execute the poperationmgr command (if Systemwalker Centric Manager is installed on the same machine, use poperationmgr /a) to stop Systemwalker Operation Manager.
Change the logon account of the Systemwalker ACL Manager service to the local system account.
Execute the soperationmgr command (if Systemwalker Centric Manager is installed on the same machine, use soperationmgr /a) to stop Systemwalker Operation Manager.
Refer to the Reference Guide for information on the poperationmgr and soperationmgr commands.