Error message 1
The referenced account is currently locked out and may not be logged on to. |
Applicable versions and levels
Windows versions: V5.0L10 or later
Action
Points to check
Did you change the logon account for each service of Systemwalker Operation Manager?
Action method
Restore the logon account password to the value it had when it was operating normally for each service of Systemwalker Operation Manager. Alternatively, refer to the following manual for information on how to change the startup account.
V10.0L20/10.1 or later
"Changing the Startup Account [Windows version]" in the Installation Guide
Error message 2
The XXXXX service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. |
XXXX: Name of the Systemwalker Operation Manager service that failed to start
Note: The message may be different depending on the operating system used.Applicable versions and levels
Windows versions: V5.0L10 or later
Action
Points to check
Did you change the startup account password of Systemwalker Operation Manager?
Cause
If only the startup account password was changed, the service fails to start due to a mismatch between the password information held by Systemwalker Operation Manager and the password set as logon information for services of Systemwalker Operation Manager.
Action method
Perform the following procedure:
Restore the password.
Restore the password by following the procedure for changing the startup account password.
Refer to the following manual for details.
V13.8.0 or later:
"Changing the Startup Account" in the Installation Guide
V10.0L20/10.1 to V13.3.1:
"Changing the Startup Account" in the Installation Guide
V10.0L10 or earlier
"Q & A Relating to the Environment", "How Do I Change the Password for the Startup Account of Systemwalker Operation Manager" in the Q&A Guide.
Error message 3
The license key was not registered or the trial time limit passed. Please register the license key if you continue to use this product. |
Applicable versions and levels
Windows versions: V13.8.0 or later
Solaris versions: V13.8.0 or later
Linux versions: V13.8.0 or later
Action
Points to check
Did you install the evaluation version?
Action method
You need licence key. For detail, refer to the Release Note.