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Symfoware Server V12.1.0 Operation Guide
FUJITSU Software

Appendix E Collecting Failure Investigation Data

If the cause of an error that occurs while building the environment or during operations is unclear, data must be collected for initial investigation.

This appendix describes how to collect data for initial investigation.

Use FJQSS (Information Collection Tool) to collect data for initial investigation.

See

Refer to the following manual for information on how to use FJQSS:

  • Windows Server(R) 2012 and Windows Server(R) 2012 R2

    In the [Apps] menu, select [FJQSS (Information Collection Tool)], and then click [FJQSS User's Guide].

  • Windows Server(R) 2008 R2 or earlier

    In the [Start] menu, select [FJQSS (Information Collection Tool)], and then click [FJQSS User's Guide].

Note

When using FJQSS to collect data for initial investigation, a window will be displayed for you to set the following environment variables:

  • PGDATA

    Set the data storage destination.

  • PGPORT

    Set the instance port number. This does not need to be set if the default port number (26500) has not been changed.

  • PGUSER

    Set the database superuser.
    Set the database superuser so that client authentication is possible.
    FJQSS establishes a TCP/IP connection with the template1 database and collects data from the database.

In addition, when using database multiplexing, set the following environment variables:

  • MCCONTROLDIR

    Refer to "Mirroring Controller Resources" in the Cluster Operation Guide for information on the Mirroring Controller management directory.

  • The instance administrator user must perform FJQSS operations if using database multiplexing mode.