If the cause of an error that occurs while building the environment or during operations is unclear, data must be collected for initial investigation.
This appendix describes how to collect data for initial investigation.
Use FJQSS (Information Collection Tool) to collect data for initial investigation.
See
Refer to the FJQSS manual for information on how to use FJQSS.
Note
When using FJQSS to collect data for initial investigation, you must set the following environment variables:
Environment variables required for using Symfoware Server
Refer to "Setup" in the Install and Setup Guide for Server for details.
PGDATA
Set the data storage destination.
PGPORT
Set the instance port number. This does not need to be set if the default port number (26500) has not been changed.
PGUSER
Set the database superuser.
Set the database superuser so that client authentication is possible.
FJQSS establishes a TCP/IP connection with the template1 database and collects data from the database.
SYMFO_HOME
Set the Symfoware Server installation directory.
In addition, when using database multiplexing, set the following environment variables:
MCCONTROLDIR
Refer to "Mirroring Controller Resources" in the Cluster Operation Guide for information on the Mirroring Controller management directory.
