ETERNUS SF Storage Cruiser V16.1 Operation Guide

B.3.2 Collecting Information from Management Server (Linux)

Export the initial investigation information by using the Web Console.

If the export fails or the Web Console cannot be used, collect the information as follows. Submit the information to Fujitsu Technical Support.

Point

In cluster configurations, collect information on both the primary and secondary nodes of the Management Server.

1. Login to the Management Server with OS administrator permissions (root).

   OS administrator permissions are required to collect the information.

2. Execute the fjsnap command and esfsnap command.

   Execute both commands. If the fjsnap command cannot be executed for some reason, use only the esfsnap command.

   • fjsnap command

     # /opt/FJSVsnap/bin/fjsnap -a output

     Replace the variable output with the name of the output medium or specific file name to save the collected information.

   • esfsnap command

     # /opt/FJSVesfcm/bin/esfsnap -dir directory -all

     Specify the directory to save the information with -dir option (The -dir option cannot be omitted).