Internal error occurred.
Explanation
Internal error has occurred.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the operation again.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Cannot accept the new operation because the system is in preparation for halt.
Explanation
As the system is going to be stopped, accepting new operations is not permitted.
System Response
The system terminates processing.
System Administrator Corrective Action
As the system is currently preparing to be stopped, please log out.
Log in again after starting the service.
A Database error occurred.
Explanation
An error has occurred in the database access processing.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the operation again.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Internal error occurred. Detail = "detail"
Explanation
Internal error has occurred.
Parameters
detail : Error information
System Response
The system terminates processing.
System Administrator Corrective Action
Collect the information required for troubleshooting and contact Fujitsu Technical Support.
If this error has occurred in the troubleshooting screen:
The information required for troubleshooting must be collected manually. For details about how to collect manually, contact Fujitsu Technical Support.
If this error has occurred in a performance graph display and "Internal timeout occurred" is displayed in the error information, take either of the following actions:
Reduce the number of resources targeted for graph display.
After deleting the performance information, change the monitoring interval to a larger value on the screen to change the performance management configurations to re-obtain the performance information. When deleting performance information, contact Fujitsu Technical Support.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
If this error is seen in any other circumstances, collect the information required for troubleshooting and contact Fujitsu Technical Support.
A database reference error has occurred.
Explanation
A database reference error has occurred.
System Response
The system terminates processing.
System Administrator Corrective Action
It is possible that the resource needed for operations has been deleted or modified.
Using the Operation History screen, check whether the operations for the same resource were conflicted.
In the case of cluster operations, such an environment variable as SWSTGNODE where environment variables are set to the whole system may be registered. Do not register SWSTGNODE where environment variables are set to the whole system.
If this message is output on the Backup Wizard Executing screen, cancel the wizard and check on the Operation History screen whether any Mailbox Server or Backup Server has been deleted. If you find a deleted server on the Operation History screen, register the server and then re-execute the Backup Wizard.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Failed to retrieve the information of the selected resourceName.
Explanation
The information for the selected resource could not be retrieved.
Parameters
resourceName : Selected resource name
System Response
The system terminates processing.
System Administrator Corrective Action
The selected resource may be deleted.
Click 
on the menu area to check if the selected resource exists.
Internal error occurred.
Explanation
Internal error has occurred.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the operation again.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Specified device is already registered.
Explanation
The specified device is already registered.
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the device to be detected is correctly specified.
If the device to be detected is incorrect, specify the correct device.
Device is not found.
Explanation
The device is not found.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the IP address, subnet mask, and the SNMP community name for the specified device are correct.
If there is any mistake, specify the correct value and try the operation again.
If there is no mistake, check the network for any errors.
Check whether the SNMP function of the storage device is enabled.
If it is disabled, enable it and try the operation again.
Check Community setting in SNMP (Agent) environment settings.
If the Community setting is not set, configure the setting and try the operation again.
Refer to "Environment Configuration" in the ETERNUS SF Storage Cruiser Operation Guide for the required settings for device detection.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Required service has not been started.
Explanation
A trouble may be occurring in the network environment. Or, the following services are not started.
AdvancedCopy Manager COM Service
AdvancedCopy Manager GUI Service
System Response
The system terminates processing.
System Administrator Corrective Action
Check the network environment to resolve any trouble with the communication pathways, and restart the processing. Or, start the following services and execute the operation again.
AdvancedCopy Manager COM Service
AdvancedCopy Manager GUI Service
Failed to retrieve information from specified storage and port.
Explanation
Information from the specified storage and port could not be retrieved.
System Response
The system terminates processing.
System Administrator Corrective Action
It is possible that another user has deleted the storage device needed.
Using the Operation History screen, check whether another user has deleted the storage device.
If it has been deleted, review the requirement with the user.
Connected host is not found.
Explanation
A connected host could not be found.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check if you specified the correct port.
If there is a mistake, specify the correct port and try the operation again.
Check if a host is connected to the specified port.
If the expected host is not connected to the specified port, establish a connection and try the operation again.
If the specified port is an iSCSI port, check if it is registered to the iSNS server.
If the specified port is not registered to the iSNS server, register it to the iSNS server. In addition, for iSCSI port parameters, check if the iSNS server is enabled and its IP address is set, and then try the operation again.
Failed to retrieve information from specified ACM server.
Explanation
Information could not be retrieved from the specified server.
System Response
The system terminates processing.
System Administrator Corrective Action
It is possible that another user has deleted the server needed.
Using the Operation History screen, check whether another user has deleted the server.
If it has been deleted, review the requirement with the user.
Failed to make a temporary file. Error Code = errCode
Explanation
It failed to create a temporary file.
Parameters
errCode : Error information
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the following action.
Error Information | Cause | Action Plan |
|---|---|---|
Errno::EIO | An I/O error has occurred. | Recover the disk device on which ETERNUS SF product is installed. |
Errno::ENOSPC | The file system free space is insufficient. | Allocate more free disk space. |
Device is not found.
Explanation
The device is not found.
System Response
The system terminates processing.
System Administrator Corrective Action
Check if the server has recognized the device.
Can not support this platform in this version.
Explanation
The platform is not supported in this software version.
System Response
The system terminates processing.
System Administrator Corrective Action
Install the software on a platform that is supported by the ETERNUS SF product.
Specified user name or password is invalid. User ID = userID
Explanation
The specified user name or password is invalid.
Parameters
userID : User name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify the correct user name and password.
Failed to connect the storage. IP Address = ipAddress
Explanation
It failed to connect with the specified device.
Parameters
ipAddress : IP address of storage device
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether any error occurred in the network between the server on which the ETERNUS SF product is installed and the specified device. If any error was detected, resolve the network issue.
If the IP address of the storage device is an IP address on the Slave CM side, re-register the device using an IP address on the Master CM side.
If using the detection command for an iSCSI host on the connection target, check that the iSNS server settings for the iSCSI port are enabled and that an iSNS server is connected to the iSCSI port, and try again.
The SSH communication service of the ETERNUS Disk storage system cannot be used. Check the status of the ETERNUS Disk storage system and try again.
Check if the maximum number of login sessions for the ETERNUS Disk storage system has been reached. If the number of login sessions has reached the maximum, try again after waiting a few minutes.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
The processing failed. Detail = "detail"
Explanation
The processing failed.
Parameters
detail : Detailed error message
System Response
The system terminates processing.
System Administrator Corrective Action
Take the following actions according to the detailed error messages:
In the case of "There is no volume. (Server Name : serverName)":
Check whether the ETERNUS Disk storage system which has a backup source volume or a backup destination volume connected to the server shown in serverName is registered. If not it is registered, register the ETERNUS Disk storage system.
In the case of "It failed in the executing of the AdvancedCopy Manager command(stgenvdisp).":
Since an internal error is occurring, collect the information required for troubleshooting on the Management Server and contact Fujitsu Technical Support. Refer to "esfsnap (AdvancedCopy Manager's manager troubleshooting data collection command)" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on how to collect troubleshooting information. In addition, when collecting the information, specify the -all command option.
For cases other than the above:
Check the [System Administrator Corrective Action] of the detailed error message, and perform the appropriate action.
The device of different type from specified one was found. Discovered device type = deviceType
Explanation
For the specified IP address, the device of different type from specified one was detected on the current opening screen.
For example, this message may be displayed when an IP address of Fibre Channel switch is specified on the storage device registration screen.
Parameters
deviceType : Type of the detected device
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the device of the specified IP address is one of the device type that can be operated on the current opening screen, and then register the device again.
There is no Access Path for inheritance.
Explanation
There is no access path that can be inherited.
System Response
The system terminates processing.
System Administrator Corrective Action
Other user may possibly have deleted or inherited the access path you need.
If the access path has been deleted by another user:
Delete the HBA to update the HBA status to "Normal" and then create an access path.
If the access path has been inherited by other user:
Delete the HBA to update the HBA status to "Normal".
Otherwise, it is possible that only the zoning for the FC switch was configured with the pre-replaced HBA, but host affinity was not configured. In that case, since the zoning information itself cannot be inherited, perform the following operations.
Delete the HBA to update the HBA status to "Normal".
Specify a zoning directly for the FC switch.
Failed to create a zip file.
Explanation
It failed to create a zip file.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the disk on which ETERNUS SF product is installed has sufficient free space.
If the free disk space is insufficient, allocate more free disk space.
Check whether any error occurred on the disk device on which ETERNUS SF product is installed.
If there is any error on the disk device, recover the disk device.
On the Windows environment, check whether the value length of system environment variables used to store the temporary directory path name is less than 39 characters.
If the value length of those system environment variables is 39 characters and more, it is impossible to collect the troubleshooting data on the troubleshooting screen of the Web Console. Execute the operation again after changing the value length of those system environment variables, or collect the troubleshooting data manually. Refer to the following manuals about collecting the troubleshooting data manually.
"esfsnap (Express's manager troubleshooting information collection command)" in the ETERNUS SF Express Operation Guide
"esfsnap (Troubleshooting information collection of Manager)" in the ETERNUS SF Storage Cruiser Operation Guide
"esfsnap (AdvancedCopy Manager's manager troubleshooting data collection command)" in the ETERNUS SF AdvancedCopy Manager Operation Guide
Note
The ETERNUS SF products check whether it is a valid path in the order of TMPDIR, TMP, TEMP, USERPROFILE among the system environment variables. The first valid path found is used.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Please enable cookie in your browser.
Explanation
Please enable cookies in your browser.
System Response
The system terminates processing.
System Administrator Corrective Action
Enable the cookies in your web browser.
Refer to "Cookie Settings" in the ETERNUS SF Web Console Guide for the procedure.
The specified license key is incorrect. License = "licenseName" Code = 1012
Explanation
The specified license key is incorrect.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Register the correct license key.
The specified device cannot be found in the network. License = "licenseName" Code = 1030
Explanation
The specified device cannot be found in the network.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether any error occurred in the network between the server on which ETERNUS SF product is installed and the specified device.
If any error is detected, resolve the network issue.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
The specified user ID or password is incorrect. License = "licenseName" Code = 1031
Explanation
The specified user ID or password is incorrect.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
The account information for the target device may need to be changed.
Match the account information for the target device and the account information stored in the ETERNUS SF system.
Registration of license information failed because exclusive license exists. License = "licenseName" Code = 1052
Explanation
The registration of license information failed because an incompatible license already exists.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the license to be registered is correct.
If the license is correct, delete incompatible licenses before executing again.
There are dependency licenses. Please remove dependency license before removing this license. License = "licenseName" Code = 1054
Explanation
There are prerequisite licenses. Please remove prerequisite licenses before removing this license.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
After removing the prerequisite licenses, try the operation again.
Also, when the prerequisite license is removed at the same time, this message may be output. In this case, remove the target license after removing the prerequisite license.
Registration of license information failed because trial license is expired. License = "licenseName" Code = 1061
Explanation
The registration of license information failed because the trial license has expired.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Apply for a new trial license.
Registration of license information failed because trial license has been already registered. License = "licenseName" Code = 1062
Explanation
The registration of license information failed because the trial license has already been registered.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
After removing the trial license, try to register again.
Registration of license information failed because expired trial license has been registered. Trial licenses can be registered only once. License = "licenseName" Code = 1063
Explanation
The registration of license information failed because an expired trial license has been registered. Trial licenses can be registered only once.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Contact Fujitsu Sales to purchase the regular license.
The specified license information has been already registered. License = "licenseName" code = 1020
Explanation
The registration of the specified license information failed because its license has already been registered.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the license management screen to verify if another user is in operation at the same time.
Registration of license information failed. License = "licenseName" code = 1032
Explanation
The registration of the specified license information failed because a hardware error has occurred.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the event screen, resolve the hardware error, and try again.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Registration of license information failed because prerequisite license is not registered. License = "licenseName" code = 1051
Explanation
The registration of the specified license information failed because the prerequisite license is not registered.
Parameters
licenseName : License name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the license management screen to verify if another user is in operation at the same time.
Reading license database failed. code = 5001
Explanation
The license management database could not be read because an internal error has occurred in the database.
System Response
The system terminates processing.
System Administrator Corrective Action
Restore the license management database from a backup, and try again.
Updating license database failed. code = 5002
Explanation
The license management database could not be updated because an internal error has occurred in the database.
System Response
The system terminates processing.
System Administrator Corrective Action
Restore the license management database from a backup, and try again.
Account information used to access ETERNUS is not set.
Explanation
The account information accessible to the ETERNUS Disk storage system is not set.
System Response
The system terminates processing.
System Administrator Corrective Action
The account information accessible to the ETERNUS Disk storage system after the Upgrade Installation may not be set.
Refer to "Set/Change Information of Account That Can Access ETERNUS Disk Storage System" in the ETERNUS SF Web Console Guide to match the account information of the ETERNUS SF system to that of the target storage device.
Map View can't be opened because required License has not been registered.
Explanation
A required license is not registered.
System Response
The system terminates processing.
System Administrator Corrective Action
Register a license and try again.
There are some differences between the current resource information and the stored information, because they are modified. Please save or initialize location information.
Explanation
The resource information in which location information is saved differs from the displayed resource information.
System Response
The system displays the resource information.
System Administrator Corrective Action
Adding or deleting resources can cause a mismatch between the saved location information and its current state. Check the displayed resources. It is recommended to save the location information.
Saving the location information will prevent this message from displaying the next time.
It failed to open Logical Path View. Click [Close] button of Logical Path View to close the window.
Explanation
The Logical Path View screen cannot be displayed.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the Operation History screen, remove the error cause, and try again.
It failed to change target device on Logical Path View. Click [Close] button of Logical Path View to close the window.
Explanation
The Logical Path View screen for the specified device cannot be displayed.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the Operation History screen, remove the error cause, and try again.
Specified resource has been removed. Please refresh Overview.
Explanation
The specified resource has been removed.
System Response
The system terminates processing.
System Administrator Corrective Action
It is possible that another user has deleted the storage device needed.
Using the Operation History screen, check whether another user has deleted the storage device.
If it has been deleted, check with the user to review requirements.
Resource information has been refreshed because they were modified.
Explanation
The resource information has been updated.
System Response
The system displays the resource information.
System Administrator Corrective Action
The displayed content has been updated.
If any resource is added, it is additionally displayed on the far right of the entire system.
If any resource is deleted, the target resource is not displayed.
Please close the window by clicking [Close] button of Logical Path View because specified resource has been removed.
Explanation
The resource information has been updated.
System Response
The system terminates processing.
System Administrator Corrective Action
It is possible that another user has deleted the storage device needed.
Using the Operation History screen, check whether another user has deleted the storage device.
If it has been deleted, check with the user to review requirements.
Specified resource name has been changed.
Explanation
The resource information has been updated.
System Response
The system displays the resource information.
System Administrator Corrective Action
Since the device name has been updated, check and verify.
Specified resource has been modified and its name was changed.
Explanation
The resource information has been updated.
System Response
The system displays the resource information.
System Administrator Corrective Action
The displayed content has been updated.
If any resource is added, it is additionally displayed on the far right of the entire system.
If any resource is deleted, the target resource is not displayed.
Reload Conf. is already in process.
Explanation
The [Reload Conf.] processing for the specified device is in progress.
System Response
The system terminates processing.
System Administrator Corrective Action
Using the Operation History screen, check that the Reload Conf. processing has been completed, and try again.
Exchange Server is not installed in the Mailbox Server (serverName). Please make sure the Exchange Server is installed correctly.
Explanation
Exchange Server is not installed in the selected server, or the server that was selected is not the correct one.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one, and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in ETERNUS SF Manager. Then, re-execute the wizard.
Check whether Exchange Server has been installed on the selected server.
If it has not, cancel the wizard and install Exchange Server. Then, re-execute the wizard.
ETERNUS VSS Hardware Provider (VSSHP) is not installed in the Mailbox Server (serverName). Please make sure the VSSHP is installed correctly.
Explanation
ETERNUS VSS Hardware Provider is not installed on the selected server, or the server that was selected is not the correct one.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one, and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in ETERNUS SF Manager. Then, re-execute the wizard.
Check whether ETERNUS VSS Hardware Provider supported by this product is installed in the selected server and started. Refer to "Software requirement of AdvancedCopy Manager's agent" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for the version of this product supported ETERNUS VSS Hardware Provider.
If not installed, cancel the wizard to install and start ETERNUS VSS Hardware Provider supported by this product. Then, re-execute the wizard.
If not started, cancel the wizard and start ETERNUS VSS Hardware Provider. Then, re-execute the wizard.
Not configured the backup server over ETERNUS VSS Hardware Provider (VSSHP) of the Mailbox Server (serverName). Please make sure that backup server is set to the VSSHP.
Explanation
No backup server was configured for ETERNUS VSS Hardware Provider which is installed on the selected server, or the server that was selected is not the correct one.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is correct as the server in which the backup source database is stored.
If it is not, select the correct one, and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in ETERNUS SF Manager. Then, re-execute the wizard.
Check whether a backup server was configured for ETERNUS VSS Hardware Provider on the selected server.
If it was not, cancel the wizard and configure a backup server for ETERNUS VSS Hardware Provider. Then, re-execute the wizard.
Check on the backup server configured in ETERNUS VSS Hardware Provider of the selected server whether this product supported ETERNUS VSS Hardware Provider is installed and started. Refer to "Software requirement of AdvancedCopy Manager's agent" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for the version of this product supported ETERNUS VSS Hardware Provider.
If not installed, cancel the wizard to install and start ETERNUS VSS Hardware Provider supported by this product in the backup server. Then, re-execute the wizard.
If not started, cancel the wizard and start ETERNUS VSS Hardware Provider of the backup server. Then, re-execute the wizard.
Exchange Server Management tools are not installed in the Backup Server (serverName). Please make sure the Exchange Server Management tools are installed correctly.
Explanation
Exchange Server management tools are not installed in the Backup server, or there is a problem with the backup server configuration for the Mailbox Server that was selected.
Parameters
serverName : Backup server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one, and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in ETERNUS SF Manager. Then, re-execute the wizard.
Check whether the backup server that was configured for ETERNUS VSS Hardware Provider on the selected server is the correct one.
If it is not, cancel the wizard and configure a backup server that is the correct one for ETERNUS VSS Hardware Provider. Then, re-execute the wizard.
Check whether Exchange Server management tools (Exchange Server 2010 SP2 or later) has been installed on the backup server that was configured for ETERNUS VSS Hardware Provider.
If it has not, cancel the wizard and install Exchange Server management tools (Exchange Server 2010 SP2 or later). Then, re-execute the wizard.
ETERNUS VSS Hardware Provider (VSSHP) is not installed in the Backup Server (serverName). Please make sure the VSSHP is installed correctly.
Explanation
ETERNUS VSS Hardware Provider is not installed in the Backup server, or there is a problem with the backup server configuration for the Mailbox Server that was selected.
Parameters
serverName : Backup server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one, and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in ETERNUS SF Manager. Then, re-execute the wizard.
Check whether the backup server that was configured for ETERNUS VSS Hardware Provider on the selected server is the correct one.
If it is not, cancel the wizard and configure a backup server that is the correct one for ETERNUS VSS Hardware Provider. Then, re-execute the wizard.
Check whether Exchange Server management tools (Exchange Server 2010 SP2 or later) has been installed on the backup server that was configured for ETERNUS VSS Hardware Provider.
If it has not, cancel the wizard and install Exchange Server management tools (Exchange Server 2010 SP2 or later). Then, re-execute the wizard.
Required service (serviceName) is not started in the Server (serverName). Please retry after starting-up the service.
Explanation
A required service was not started on the Mailbox Server or backup server.
Parameters
serverName : Backup server name
serviceName : Not started service name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and start the required service on the Mailbox Server or backup server. The target service to be started is different according to the service output to serviceName.
When the service name starts with "MSExchange":
This is a service for Microsoft Exchange. Refer to the Exchange Server documents and check whether all services required for operating Exchange Server have been started. If any service is disabled, start it.
When the service name starts with "ETERNUS VSS Hardware Provider":
This is a service for ETERNUS VSS Hardware Provider. Refer to the ETERNUS VSS Hardware Provider User's Guide in the DVD-ROM of this product and check whether all services required for operating ETERNUS VSS Hardware Provider have been started. If any service is disabled, start it.
Refer to "Prerequisites" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information related to the ETERNUS VSS Hardware Provider User's Guide.
When the service name starts with anything other than the above cases:
Refer to "Start and Stop" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) and check whether the required all services have been started. If any service is disabled, start it.
Re-execute the wizard after starting the required services.
Failed to retrieve service (serviceName) information from the Exchange Server on the Server (serverName).
Explanation
Exchange Server is not installed on the server.
Parameters
serverName : Mailbox Server name or Backup server name
serviceName : Required service name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one, and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in ETERNUS SF Manager. Then, re-execute the wizard.
Check whether the backup server that was configured for ETERNUS VSS Hardware Provider on the selected server is the correct one.
If it is not, cancel the wizard and configure a backup server that is the correct one for ETERNUS VSS Hardware Provider. Then, re-execute the wizard.
Check whether Exchange Server supported by this product has been installed on the selected server.
If it has not, cancel the wizard and install Exchange Server supported by this product. Then, re-execute the wizard. Refer to "Required Software" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for the version of Exchange Server supported by this product.
Check whether Exchange Server has been installed on the backup server that was configured for ETERNUS VSS Hardware Provider on the selected server.
If it has not, cancel the wizard and install Exchange Server. Then, re-execute the wizard.
Server (serverName) is not registered in the ETERNUS SF. Please check registered of Server.
Explanation
The Mailbox Server or Backup server is not registered in ETERNUS SF Manager.
Parameters
serverName : Name of the Mailbox Server or backup server which has not been registered in ETERNUS SF Manager
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and register the Mailbox Server or backup server in ETERNUS SF Manager. Then, re-execute the wizard.
Refer to the ETERNUS SF Web Console Guide and ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on registering a server into ETERNUS SF Manager.
Failed to retrieve database information from the Exchange Server on the Mailbox Server (serverName).
Please make sure that the mailbox database or the public folder database is created correctly.
Error details: detail
Explanation
It failed to retrieve the database information from the Exchange Server on the Mailbox Server.
Parameters
serverName : Mailbox Server name
detail : Failed Exchange Server command name and error content
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the mailbox database or public folder database has been configured in the Mailbox Server.
If it has not, configure a mailbox database or a public folder database in the Mailbox Server. Then, execute the wizard again.
Refer to the Exchange Server manuals for information on creating a mailbox database or a public folder database.
Check whether there is any failure in the Exchange Server environment of the Mailbox Server.
If any, refer to the Exchange Server document to resolve the issue.
Perform the following troubleshooting actions if this error occurred in the Restore Wizard:
If the Mailbox Server database configuration or the backup server volume configuration has been changed, check that the Configuration Removal Script is executed when the configuration is changed.
When a backup setting before configuration is changed exists, re-execute the wizard after performing the Configuration Removal Script.
Execute the swsrpdevdisp_exchange command on the Mailbox Server to confirm the database backup setting. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the command.
Failed to retrieve device information for the Mailbox Server (serverName).
Please check ETERNUS SF Messages manual.
Error details: msgID
Explanation
It failed to retrieve the Mailbox Server device information.
Parameters
serverName : Mailbox Server name
msgID : Error message of AdvancedCopy Manager (*1)
*1: Multiple message IDs may be shown in msgID. In that case, the first message ID displays the error cause in AdvancedCopy Manager and the second and later message IDs display error details in AdvancedCopy Manager.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions if this error occurred in the Backup Wizard:
If only one error message for the AdvancedCopy Manager is displayed:
Cancel the wizard. Refer to [System Administrator Corrective Action] of the output error message and take the required action. Then, re-execute the wizard.
If multiple error messages for the AdvancedCopy Manager are displayed:
Perform the following troubleshooting actions on the Management Server.
Execute the stgxfwcmdispdev command to the server shown in serverName.
From the devices displayed at step 1, check the device displayed in Device column of the line in which the value of S column is "D" or "U".
Execute the swsrpvolinfo command to the server shown in serverName.
From the result displayed at step 3, check a replication pair in which the value of Replica-Volume column agrees with the value checked at step 2.
Delete the replication pair checked at step 4 with the swsrpdelvol command.
Delete the device checked at step 2 with the stgxfwcmdeldev command.
Re-execute the wizard.
If "swstf5012" is shown in msgID:
Check on the server screen of the Web Console whether the server information displayed by selecting Yes in Use AdvancedCopy Manager field is changed with respect to the selected Mailbox Server. If it is not changed, stop the wizard to change the server information. Then, re-execute the wizard.
Perform the following troubleshooting actions if this error occurred in the Restore Wizard:
If only one error message for the AdvancedCopy Manager is displayed:
Cancel the wizard. Refer to [System Administrator Corrective Action] of the output error message and take the required action. Then, re-execute the wizard.
If multiple error messages for the AdvancedCopy Manager are displayed:
Collect the information required for troubleshooting as described in the following and contact Fujitsu Technical Support. If "swsrp2707" appears on the error message, configuration may have been changed since backup.
Collect detailed investigation information with the server running ETERNUS SF Manager connected to the wizard (Management Server). Refer to "Information for further investigation" in the ETERNUS SF Storage Cruiser Operation Guide for information on how to collect the further detailed information.
On each of the following servers, execute the agentsnap and acmcapture commands to collect the further detailed information:
Mailbox Server
Backup server
Refer to "Command References" in the ETERNUS SF Storage Cruiser Operation Guide for information on the agentsnap command.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the acmcapture command.
Failed to get the backup source file path from the Database (dbName) in Exchange Server on the Mailbox Server (serverName).
Please make sure that the mailbox database or the public folder database is created correctly.
Explanation
It failed to retrieve the Mailbox Server database (backup source file) path.
Parameters
serverName : Mailbox Server name
dbName : Database name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the mailbox database or public folder database has been configured. If it has not, configure the mailbox or public folder database.
Failed to retrieve device information for the Backup Server (serverName).
Please check ETERNUS SF Messages manual.
Error details: msgID
Explanation
It failed to retrieve the backup server device information.
Parameters
serverName : Backup server name
msgID : Error message of AdvancedCopy Manager (*1)
*1: Multiple message IDs may be shown in msgID. In that case, the first message ID displays the error cause in the AdvancedCopy Manager and the second and later message IDs display error details in the AdvancedCopy Manager.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions if this error occurred in the Backup Wizard:
If only one error message for the AdvancedCopy Manager is displayed:
Cancel the wizard. Refer to [System Administrator Corrective Action] of the output error message and take the required action. Then, re-execute the wizard.
If multiple error messages for the AdvancedCopy Manager are displayed:
Perform the following troubleshooting actions on the Management Server.
Execute the stgxfwcmdispdev command to the server shown in serverName.
From the devices displayed at step 1, check the device displayed in Device column of the line in which the value of S column is "D" or "U".
Execute the swsrpvolinfo command to the server shown in serverName.
From the result displayed at step 3, check a replication pair in which the value of Replica-Volume column agrees with the value checked at step 2.
Delete the replication pair checked at step 4 with the swsrpdelvol command.
Delete the device checked at step 2 with the stgxfwcmdeldev command.
Re-execute the wizard.
Perform the following troubleshooting actions if this error occurred in the Restore Wizard:
If only one error message for the AdvancedCopy Manager is displayed:
Cancel the wizard. Refer to [System Administrator Corrective Action] of the output error message and take the required action. Then, re-execute the wizard.
If multiple error messages for the AdvancedCopy Manager are displayed:
Collect the information required for troubleshooting as described in the following and contact Fujitsu Technical Support. If "swsrp2707" appears on the error message, the configuration may have been changed since the last backup.
Collect detailed investigation information with the server running ETERNUS SF Manager connected to the wizard (Management Server). Refer to "Information for further investigation" in the ETERNUS SF Storage Cruiser Operation Guide for information on how to collect the further detailed information.
On each of the following servers, execute the agentsnap and acmcapture commands to collect the further detailed information:
Mailbox Server
Backup server
Refer to "Command References" in the ETERNUS SF Storage Cruiser Operation Guide for information on the agentsnap command.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the acmcapture command.
A destination volume does not exist that can be paired with the source volume (volumeName, deviceName).
Please create a volume whose size is size in the Backup Server.
Explanation
There is no backup destination volume which can be mapped to the backup source volume, or a drive letter is not allocated to the backup destination volume.
Parameters
volumeName : Backup source volume
deviceName : Backup source device
size : Selectable volume size for the backup destination volume
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the backup destination volume shown in size on the backup server has been configured.
If it has been configured:
Check whether any drive letter is assigned to the volume. If not, assign a drive letter, and re-execute the wizard.
If it has not been configured:
Perform the following actions on the backup server.
Create the backup destination volume shown in size.
Allocate a drive letter to the backup destination volume.
Re-execute the wizard.
Failed to get ETERNUS disk information for the Backup Server (serverName).
Please make sure that backup server is set to the ETERNUS VSS Hardware Provider (VSSHP).
Explanation
It failed to retrieve the ETERNUS Disk storage system disk information. The ETERNUS VSS Hardware Provider (VSSHP) configuration is incorrect.
Parameters
serverName : Backup server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and change the ETERNUS VSS Hardware Provider configuration. Then, re-execute the wizard.
Refer to "Prerequisites" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on setting ETERNUS VSS Hardware Provider.
Failed to set ETERNUS SF AdvancedCopy Manager of the Server serverName.
Please check ETERNUS SF Messages manual.
Error details: msgID
Explanation
It failed to configure AdvancedCopy Manager on the server.
Parameters
serverName : Server name
msgID : Error message of AdvancedCopy Manager
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard. Refer to [System Administrator Corrective Action] of the AdvancedCopy Manager error message, take the required action, and re-execute the wizard.
Failed to create drive letter map file on the Backup Server (serverName).
File path : filePath
Please make sure a write access to the file/directory is available, or its attribute isn't set to read-only.
Explanation
It failed to create a drive letter map file in the Backup server.
Parameters
serverName : Backup server name
filePath : Path where the drive letter map file is located
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check the access privileges of the folder path for the drive letter map file on the backup server. Ensure that write-to access privileges are set.
Additionally, check that the drive letter map file access privileges are write-to and then re-execute the wizard.
Failed to create the copy set file on the Mailbox Server (serverName).
Please check ETERNUS VSS Hardware Provider (VSSHP) installed correctly.
Explanation
ETERNUS VSS Hardware Provider is not correctly installed in the Mailbox Server.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the ETERNUS VSS Hardware Provider has been installed on the Mailbox Server. If not, install it and re-execute the wizard.
Failed to check the copy set file on the Mailbox Server (serverName).
Please check ETERNUS VSS Hardware Provider (VSSHP) installed correctly.
Explanation
ETERNUS VSS Hardware Provider is not correctly installed in the Mailbox Server.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the ETERNUS VSS Hardware Provider has been installed on the Mailbox Server.
If not, install it and re-execute the wizard.
If properly installed, refer to "Advanced Copy Status" in the ETERNUS Web GUI User's Guide to check whether there is a copy session. If there is a copy session, refer to "Stop Copy Session" in "Functions in the Action Area for Advanced Copy" to stop the copy session, and re-execute the wizard.
Failed to register the copy set file to over ETERNUS VSS Hardware Provider (VSSHP) of the Mailbox Server (serverName).
Please check ETERNUS VSS Hardware Provider (VSSHP) installed correctly.
Explanation
ETERNUS VSS Hardware Provider is not correctly installed in the Mailbox Server.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the ETERNUS VSS Hardware Provider has been installed on the Mailbox Server. If not, install it and re-execute the wizard.
Failed to create backup execute script and backup delete script on the Mailbox Server (serverName).
backup execute script : execScript
backup delete script : deleteScript
Please make sure a write access to the file/directory is available, or its attribute isn't set to read-only.
Explanation
The processing which creates the backup execution script and backup deletion script on the Mailbox Server has failed.
Parameters
serverName : Mailbox Server name
execScript : Path where the backup execute script is located
deleteScript : Path where the backup delete script is located
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check the access privileges of the folder path for the backup execution script and backup deletion script on the Mailbox Server.
Ensure that the access privileges are set to write-to, and re-execute the wizard.
A communication error has occurred.
Unable to find Server (serverName). Please check the network settings.
IP address: ipAddress
Explanation
A communication with the server failed.
Parameters
serverName : Name of the server with the communication error
ipAddress : IP address of the server with the communication error
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the communication daemon or communication service of the Managed Server and Management Server is running.
If not, start it and continue the wizard operation.
Check whether the port numbers for the Managed Server and the Management Server are correct.
If not, cancel the wizard and re-install the ETERNUS SF Manager or Storage Cruiser's agent, then change the port numbers, and re-execute the wizard.
Refer to the following chapters in the ETERNUS SF Installation and Setup Guide for information on which port numbers are required for communication with the Managed Server and the Management Server:
"Port number setting" in "Setup of Storage Cruiser's agent" in the chapter "Setup of ETERNUS SF Agent"
"Communications service 2" in the chapter "Installation of ETERNUS SF Manager"
Check whether the port numbers of the Managed Server and the Management Server have been filtered using, for example, a firewall.
If they have, cancel the wizard and clear the port filtering, and re-execute the wizard.
Check whether the Managed Server IP address has been changed.
If it has, cancel the wizard and change the IP address that is managed by the Manager (Refer to "Change Server Information" in the ETERNUS SF Web Console Guide for information on changing the IP address), and re-execute the wizard.
A communication error has occurred.
Unable to connect to the Server (serverName). Please check the network settings.
IP address: ipAddress
Explanation
A communication with the server failed.
Parameters
serverName : Name of the server with the communication error
ipAddress : IP address of the server with the communication error
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the communication daemon or communication service of the Managed Server and Management Server is running.
If not, start it and continue the wizard operation.
Check whether the port numbers for the Managed Server and the Management Server are correct.
If not, cancel the wizard and re-install the ETERNUS SF Manager or Storage Cruiser's agent, then change the port numbers, and re-execute the wizard.
Refer to the following chapters in the ETERNUS SF Installation and Setup Guide for information on which port numbers are required for communication with the Managed Server and the Management Server:
"Port number setting" in "Setup of Storage Cruiser's agent" in the chapter "Setup of ETERNUS SF Agent"
"Communications service 2" in the chapter "Installation of ETERNUS SF Manager"
Check whether the port numbers of the Managed Server and the Management Server have been filtered using, for example, a firewall.
If they have, cancel the wizard and clear the port filtering, and re-execute the wizard.
Check whether the Managed Server IP address has been changed.
If it has, cancel the wizard and change the IP address that is managed by the Manager (Refer to "Change Server Information" in the ETERNUS SF Web Console Guide for information on changing the IP address), and re-execute the wizard.
A communication error has occurred.
Failed to communicate with the Server (serverName). Please make sure that required software is installed.
IP address: ipAddress
Explanation
A communication with the server failed.
Parameters
serverName : Name of the server with the communication error
ipAddress : IP address of the server with the communication error
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Refer to the following chapters in the ETERNUS SF Installation and Setup Guide, and check whether the required software has been installed on the Managed Server.
"Essential software" in "Operating environment of AdvancedCopy Manager's agent" in the chapter "Operating Environment"
"Essential software" in "Operating environment of Storage Cruiser's agent" in the chapter "Operating Environment"
If not, install it and continue the wizard operation.
Refer to the following chapter in the ETERNUS SF Installation and Setup Guide, and check whether the required software has been installed on the Management Server.
"Essential software" in "Operating environment of ETERNUS SF Manager" in the chapter "Operating Environment"
If not, install it and continue the wizard operation.
Refer to "Operating Environments" and "Prerequisites" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows), and check the Management Server environment and the Managed Server environment.
A communication error has occurred.
Internal communications failure has occurred, the communication with the Server (serverName).
IP address: ipAddress
Explanation
A communication with the server failed.
Parameters
serverName : Name of the server with the communication error
ipAddress : IP address of the server with the communication error
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the installed AdvancedCopy Manager's agent and Storage Cruiser's agent are Version 15.2 or later.
Execute the stgxfwcmdispsrv command to check the version of AdvancedCopy Manager's agent.
Check the version of Storage Cruiser's agent by the method mentioned in "To check the product version in Windows operating system" in the ETERNUS SF Storage Cruiser Operation Guide.
In addition, refer to "Required Software" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to check whether the installed AdvancedCopy Manager's agent supports the version of Windows and Exchange Server being used.
If the Mailbox Server or backup server is a VM guest, check whether it is registered with the IP address of Management LAN.
If it is not registered, delete the server as to the VM guest and then refer to "Important Points when Utilizing the Wizard (for Exchange Server) on a Virtual Environment" in "Prerequisites" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to change the server registration and the server information. After that, re-execute the wizard.
Check whether the communication daemon or communication service of the Managed Server and Management Server is running. If not, start it.
In addition, refer to "Start and Stop" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to start the services of the AdvancedCopy Manager's agent and the Storage Cruiser's agent, and continue the wizard operation.
Check whether the port numbers for the Managed Server and the Management Server are correct.
If not, cancel the wizard and re-install ETERNUS SF Manager or Storage Cruiser's agent, then change the port numbers, and re-execute the wizard.
Refer to the following chapters in the ETERNUS SF Installation and Setup Guide for information on which port numbers are required for communication with the Managed Server and the Management Server:
"Port number setting" in "Setup of Storage Cruiser's agent" in the chapter "Setup of ETERNUS SF Agent"
"Communications service 2" in the chapter "Installation of ETERNUS SF Manager"
Check whether the port numbers of the Managed Server and the Management Server have been filtered using, for example, a firewall.
If they have, cancel the wizard and clear the port filtering, and re-execute the wizard.
Check whether the Managed Server IP address has been changed.
If it has, cancel the wizard and change the IP address that is managed by the Manager (Refer to "Change Server Information" in the ETERNUS SF Web Console Guide for information on changing the IP address), and re-execute the wizard.
If version 15.2 Storage Cruiser's agent has been installed in the environment where version 15.3 or later AdvancedCopy Manager's agent is installed, execute the following command from the Command Prompt after installing Storage Cruiser's agent.
<AdvancedCopy Manager program directory>\Wizard\etc\applinkINST.bat
Restart the Storage Cruiser's agent after executing the above command. Refer to "Starting and Stopping the Agent" in "Command References" in the ETERNUS SF Storage Cruiser Operation Guide for information on how to start and stop the Storage Cruiser's agent.
If you still have a problem, collect the information required for troubleshooting as described in the following and contact Fujitsu Technical Support.
Collect the information required for troubleshooting on the server running the ETERNUS SF Manager connected with the wizard (the Management Server).
Refer to "Information for further investigation" in the ETERNUS SF Storage Cruiser Operation Guide for information on collecting the information required for troubleshooting.
On each of the following servers, execute the agentsnap and acmcapture commands to collect the further detailed information:
The server that was selected as the Mailbox Server
(However, if this error has occurred before "Select the Mailbox Server" operation, there is no need to collect this data.)
The backup server that was selected automatically by the wizard
(However, if this error has occurred before the backup server was selected automatically, there is no need to collect this data.)
Refer to "Command References" in the ETERNUS SF Storage Cruiser Operation Guide for information on the agentsnap command.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the acmcapture command.
There is an error in the volume configuration of the Database (dbName).
Please check the volume configuration.
Explanation
The backup source database volume configuration is invalid, or the volume configuration is not supported.
Parameters
dbName : Database name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the backup source database volume configuration is supported according to "Supported configurations" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows).
If the volume configuration is not supported, change it and re-execute the wizard.
The same destination volume is selected. Please check the volume mapping information.
Explanation
The specified backup destination volume is already mapped in another volume.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Check the volume mapping information, select the backup destination volume again so that it is not mapped to another volume, and re-execute the wizard.
Version of Exchange Server that is installed on the Mailbox Server (mailboxServerName) and the Backup Server (backupServerName) is different.
Please align the version of Exchange Server on each other.
Mailbox Server: mailboxServerExchangeVers
Backup Server: backupServerExchangeVers
Explanation
The Exchange Server version on the Mailbox Server and backup server is different.
Parameters
mailboxServerName : Mailbox Server name
backupServerName : Backup server name
mailboxServerExchangeVers : Exchange Server version in the Mailbox Server
backupServerExchangeVers : Exchange Server version in the Backup server
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in the ETERNUS SF Manager, and re-execute the wizard.
Check whether the backup server that was configured for the ETERNUS VSS Hardware Provider on the selected server is the correct one.
If it is not, cancel the wizard and configure a backup server that is the correct one for the ETERNUS VSS Hardware Provider, and re-execute the wizard.
Check whether the Exchange Server version of the server that was selected (Mailbox Server) is correct.
If not, install the correct Exchange Server version on the server that was selected (Mailbox Server). Then, re-execute the wizard.
Check whether the correct Exchange Server version has been installed on the backup server that was configured for the ETERNUS VSS Hardware Provider.
If not, install the correct Exchange Server version on the backup server, and re-execute the wizard.
A communication error has occurred.
It failed in the communication with the Server. (serverName).
Please check ETERNUS SF Messages manual.
Error details: msgID
Explanation
A communication with the server failed.
Parameters
serverName : Name of the server with the communication error
msgID : Error message of AdvancedCopy Manager
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the communication daemon or communication service of the Managed Server and Management Server is running.
If not, start it and continue the wizard operation.
Check whether the port numbers for the Managed Server and the Management Server are correct.
If not, cancel the wizard and re-install the ETERNUS SF Manager or Storage Cruiser's agent, then change the port numbers, and re-execute the wizard.
Refer to the following chapters in the ETERNUS SF Installation and Setup Guide for information on which port numbers are required for communication with the Managed Server and the Management Server:
"Port number setting" in "Setup of Storage Cruiser's agent" in the chapter "Setup of ETERNUS SF Agent"
"Communications service 2" in the chapter "Installation of ETERNUS SF Manager"
Check whether the port numbers of the Managed Server and the Management Server have been filtered using, for example, a firewall.
If they have, cancel the wizard and clear the port filtering, and re-execute the wizard.
Check whether the Managed Server IP address has been changed.
If it has, cancel the wizard and change the IP address that is managed by the Manager (Refer to "Change Server Information" in the ETERNUS SF Web Console Guide for information on changing the IP address), and re-execute the wizard.
The copy pair of source / destination volume has already registered to ETERNUS SF AdvancedCopy Manager.
Database: dbName
Mailbox server: mailboxServerName
Backup source volume: srcVolumeName, srcDeviceName
Backup server: backupServerName
Backup destination volume: dstVolumeName, dstDeviceName
Explanation
The selected backup source volume or backup destination volume is registered for backup use in AdvancedCopy Manager.
Parameters
dbName : Database name
mailboxServerName : Mailbox Server name (*1)
srcVolumeName : Backup source volume name (*1)
srcDeviceName : Backup source device name (*1)
backupServerName : Backup Server name (*2)
dstVolumeName : Backup destination volume name (*2)
dstDeviceName : Backup destination device name (*2)
*1: If only the backup destination volume is already registered in AdvancedCopy Manager as a copy pair, it is not displayed.
*2: If only the backup source volume is already registered in AdvancedCopy Manager as a copy pair, it is not displayed.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Check the volume that has been registered for backup use in AdvancedCopy Manager, and select the volume again so that the backup source volume and backup destination volume are not mapped to the volume that has already been registered. Alternatively, clear the volume that has been registered in AdvancedCopy Manager and then select the backup source volume and backup destination volume.
Refer to "swsrpdevdisp_exchange (Exchange device display command)" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on checking the volume that has been registered for backup use in the AdvancedCopy Manager.
Internal error occurred.
Failed to execute command.
Explanation
Internal error has occurred.
System Response
The system terminates processing of the wizard.
System Administrator Corrective Action
Collect the information required for troubleshooting as described in the following and contact Fujitsu Technical Support.
Collect detailed investigation information with the server running the ETERNUS SF Manager connected to the wizard (Management Server). Refer to "Information for further investigation" in the ETERNUS SF Storage Cruiser Operation Guide for information on how to collect the further detailed information.
On each of the following servers, execute the agentsnap and acmcapture commands to collect the further detailed information:
Mailbox Server
Backup server
Refer to "Command References" in the ETERNUS SF Storage Cruiser Operation Guide for information on the agentsnap command.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the acmcapture command.
Database is not found in the Mailbox Server (serverName).
Please make sure the Database exists.
Explanation
Exchange Server database is not found in the Mailbox Server.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Terminate the wizard, create a mailbox database or a public folder database in the Mailbox Server, and execute the wizard again.
Refer to the Exchange Server manuals for information on creating a mailbox database or a public folder database.
A mismatch exists in the volume information.
Please restart the wizard after updating information on ETERNUS SF Database.
Explanation
A mismatch exists in the volume information of the Mailbox Server.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Terminate the wizard, refer to "Fetching device information on a Managed Server" in "Replication" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to fetch device information, and execute the wizard again.
The database (dbName) of volume (volumeName) uses unsupported ETERNUS Disk storage system.
Please retry to select a database.
Explanation
The volume in the unsupported ETERNUS Disk storage system is selected.
Parameters
dbName : Database name
volumeName : Backup source volume name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check the model name of ETERNUS Disk storage system in which the selected database is stored.
If it is not correct, select the correct database, and continue the wizard operation,
Refer to "Display ETERNUS Disk Storage System" in the ETERNUS SF Web Console Guide for information on checking the model name of ETERNUS Disk storage system.
Exchange Server installed in the server (serverName) is unsupported version.
Please confirm the version of installed Exchange Server.
Explanation
An unsupported version of Exchange Server is installed in the selected server, or the server that was selected is not the correct one.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the server that was selected is the correct one.
If it is not, select the correct one and continue the wizard operation.
If the correct server was not displayed in the list, cancel the wizard and register the correct server in the ETERNUS SF Manager, and re-execute the wizard.
Check the version of Exchange Server installed in the selected server.
If out of the extent of support, cancel the wizard and install Exchange Server that is within the extent of support, and re-execute the wizard.
Refer to "Required Software" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for the version of Exchange Server supported by this product.
Database cannot be backed up because non-supported characters are included in the database name (dbName).
Explanation
Non-supported characters are included in the selected database name, so the processing cannot continue.
Parameters
dbName : Database name containing non-supported characters
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Stop the wizard and change the database name to a database name that does not contain non-supported characters * ? : < > | &. Then, re-execute the wizard.
Failure to retrieve required service(serviceName) information on serverName. Make sure whether AdvancedCopy Manager's agent is installed.
Explanation
The AdvancedCopy Manager COM service is not started on the Mailbox Server or backup server.
Parameters
serverName : Mailbox Server name or backup server name
serviceName : AdvancedCopy Manager COM service name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard, start the AdvancedCopy Manager COM service on the Mailbox Server or backup server, and re-execute the wizard.
Failure to retrieve required service(serviceName) information on serverName. Make sure whether ETERNUS VSS Hardware Provider is installed.
Explanation
The ETERNUS VSS Hardware Provider service is not started on the Mailbox Server or backup server.
Parameters
serverName : Mailbox Server name or backup server name
serviceName : ETERNUS VSS Hardware Provider service name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard, start the ETERNUS VSS Hardware Provider service on the Mailbox Server or backup server, and re-execute the wizard.
Directory(dirName) is not found on serverName.
Explanation
The existence of the directory could not be confirmed on the server.
Parameters
serverName : Server name
dirName : Directory name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the correct Mailbox Server is selected. If not, select the correct server and continue wizard operations.
If the database for restore has never been backed up, perform the backup and re-execute the wizard.
Refer to "Restore Environment Check" in "Restoration using the Restore Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to check whether the environment is correct. If there is an error in the environment, execute the wizard in the correct environment.
Invalid access privilege to directory(dirName) on serverName. Make sure of read/write permissions to the directory.
Explanation
Processing cannot be continued because the access privilege of the directory is incorrect.
Parameters
serverName : Server name
dirName : Directory name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check the access privilege of dirName directory. If the read and write privileges are not set, change the access privileges to enable both and re-execute the wizard.
No metadata document is found in Backup Server(serverName). Make sure that metadata documents are stored in directory(dirName).
Explanation
Processing cannot be continued because the metadata documents required for performing the restore do not exist in the directory in the backup server.
Parameters
serverName : Backup server name
dirName : Directory name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check that metadata documents are stored in dirName directory. In addition, perform the backup if you have never backed up the target database and re-execute the wizard.
Refer to "Backing up databases" in "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the metadata documents.
AdvancedCopy Manager command caused error.
server name : serverName
command : commandLine
errorcode : errCode
Explanation
An error occurred during the AdvancedCopy Manager command execution.
Parameters
serverName : Server name
commandLine : Executed AdvancedCopy Manager command line
errCode : Message ID starting with "swsrp" or "swst" among the error context returned by the AdvancedCopy Manager command.
System Response
The system temporarily stops processing the wizard or terminates processing of it.
System Administrator Corrective Action
"swsrpdevdisp_exchange" is shown in commandLine:
Refer to "Restore Environment Check" in "Restoration using the Restore Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to check whether the environment is correct.
If there is an error in the environment, execute the wizard in the correct environment.
If the environment is correct, cancel the wizard and follow the [System Administrator Corrective Action] for the message ID shown in errCode, and re-execute the wizard.
Character strings other than "swsrpdevdisp_exchange" are shown in commandLine:
Cancel the wizard and follow the [System Administrator Corrective Action] for the message ID shown in errCode, and re-execute the wizard.
Exchange backup information is not registered in selected Mailbox Server(serverName).
Explanation
The Exchange database information is not registered into the AdvancedCopy Manager's agent on the selected Mailbox Server.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and refer to "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to perform the backup configuration for the Exchange Server database.
Error occurred due to validity check of log files.
server name : serverName
command : Eseutil /ml fileName
errorcode : errCode
Explanation
An error occurred due to validity check of log files by the Eseutil command.
Parameters
serverName : Server name
fileName : Log file name
errCode : Error code returned from the Eseutil command
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and research the environment in response to the error code shown in errCode.
No database that meets restore execution conditions is found in selected Mailbox Server(serverName).
Explanation
No database that can be performed the restore is found in the Mailbox Server.
Parameters
serverName : Mailbox Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Stop the wizard and investigate based on the following:
Are backup settings for the Exchange Server database to be restored complete?
Has backup been executed?
Have metadata documents been collected?
Has the Exchange Server database to be restored been dismounted?
Advanced Copy is running. Retry after Advanced Copy is completed.
server name : serverName
database name : dbName
volume name : volumeName, deviceName
Explanation
Advanced Copy is running for the volume of the selected database.
Parameters
serverName : Server name
dbName : Name of database that failed to restore
volumeName : Name of volume that failed to restore
deviceName : Name of device that failed to restore
System Response
The system terminates processing.
System Administrator Corrective Action
Monitor the Advanced Copy status of the target volume executing the swsrpstat command (with the -L option). Confirm that Advanced Copy is complete and then re-execute the wizard.
Failure to activate database(dbName).
server name : serverName
command : commandLine
Explanation
It failed to activate the selected database.
Parameters
dbName : Name of database that failed to activate
serverName : Server name
commandLine : Executed Exchange command line
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Exchange environment may be experiencing a heavy load. Review the "Operating Environment" in the ETERNUS SF Installation and Setup Guide and Exchange Server documents, and remove the source of the load.
Refer to "Preparations" and "Supported Configurations" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to review the prerequisite conditions for restore.
Perform the following operations for restore of passive databases:
Perform the following operations using the Exchange Management Console (for Exchange Server 2010) or Exchange Management Center (for Exchange Server 2013).
Activate the database.
Dismount the database.
Re-execute the wizard.
Failure to delete database copy of dbName.
server name : serverName
command : commandLine
Explanation
It failed to delete the database copy of the selected database.
Parameters
dbName : Name of database that failed to delete the database copy
serverName : Server name
commandLine : Executed Exchange command line
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Exchange environment may be experiencing a heavy load. Review the "Operating Environment" in the ETERNUS SF Installation and Setup Guide and Exchange Server documents, and remove the source of the load.
Refer to "Preparations" and "Supported Configurations" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to review the prerequisite conditions for restore.
Perform the following operations for restore of passive databases:
Perform the following operations using the Exchange Management Console (for Exchange Server 2010) or Exchange Management Center (for Exchange Server 2013).
Delete passive database copy.
Dismount the database.
Re-execute the wizard.
Failure to dismount database(dbName).
server name : serverName
command : commandLine
Explanation
It failed to dismount the selected database.
Parameters
dbName : Name of database that failed to dismount the database
serverName : Server name
commandLine : Executed Exchange command line
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Exchange environment may be experiencing a heavy load. Review the "Operating Environment" in the ETERNUS SF Installation and Setup Guide and Exchange Server documents, and remove the source of the load.
Refer to "Preparations" and "Supported Configurations" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to review the prerequisite conditions for restore.
Perform the following operations for restore of passive databases:
Perform the following operations using the Exchange Management Console (for Exchange Server 2010) or Exchange Management Center (for Exchange Server 2013).
Activate the database.
Dismount the database.
Re-execute the wizard.
Failure to permit to overwrite database(dbName).
server name : serverName
command : commandLine
Explanation
It failed to permit to overwrite the selected database.
Parameters
dbName : Name of database that failed to permit to overwrite
serverName : Server name
commandLine : Executed Exchange command line
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Exchange environment may be experiencing a heavy load. Review the "Operating Environment" in the ETERNUS SF Installation and Setup Guide and Exchange Server documents, and remove the source of the load.
Refer to "Preparations" and "Supported Configurations" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to review the prerequisite conditions for restore.
Perform the following operations for restore of passive databases:
Perform the following operation using the Exchange Management Console (for Exchange Server 2010) or Exchange Management Center (for Exchange Server 2013).
Permit to database overwrite.
Re-execute the wizard.
Failure to execute restore.
server name : serverName
command : swsrpvssrestore_exchange restoreType -database dbName
errorcode : errCode
Explanation
It failed to execute the restore.
Parameters
serverName : Server name
restoreType : Restore method
dbName : Name of database that failed to restore
errCode : Message ID starting with "swsrp" or "swst" among the error context returned by the AdvancedCopy Manager command.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Refer to "Preparations" and "Supported Configurations" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to review the prerequisite conditions for restore.
Follow the [System Administrator Corrective Action] for the message ID shown in errCode.
Re-execute the wizard after performing the above operations.
Failure to delete checkpoint file(fileName) in Mailbox Server(serverName).
Explanation
It failed to delete the checkpoint file after performing the roll-forward restoration.
Parameters
serverName : Server name
fileName : Checkpoint file name
System Response
The system terminates processing.
System Administrator Corrective Action
Delete the checkpoint file and refer to "Mounting the database" in "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to mount the database.
If it fails to mount it, check the configuration at the time of both when the backup was performed and when the restore was performed.
Failure to mount database(dbName).
server name : serverName
command : commandLine
Explanation
It failed to mount the database after performing the restore.
Parameters
dbName : Name of database that failed to mount
serverName : Server name
commandLine : Executed Exchange command line
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Mounting the database" in "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to mount the database.
If it fails to mount it, check the status of the backup destination volume.
A database being restored exists. Retry after the restore is completed.
Explanation
Since a database being restored already exists, the restore cannot be performed.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the restore processing status with the Job Status pane of Web Console. Re-execute the wizard after completing the restore processing.
The version of Exchange Server installed in Backup Server(serverName) is not supported. Check the version of installed Exchange Server.
Explanation
Processing cannot be continued because the unsupported version of Exchange Server is installed on the backup server.
Parameters
serverName : Backup server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Refer to "Software requirements" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the Exchange Server version supported by this product.
Failure to restore database(dbName) in Mailbox Server(mailboxServerName) because no metadata document file is found.
Backup Server name : backupServerName
writer metadata document : writerDocName
backup component document : backupCompoDocName
Explanation
The restore processing cannot be continued because the metadata documents required for performing the restore do not exist on the backup server.
Parameters
mailboxServerName : Mailbox Server name
dbName : Name of database that failed to restore
backupServerName : Name of backup server corresponding selected Mailbox Server
writerDocName : Writer metadata document name
backupCompoDocName : Backup component document name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The version of AdvancedCopy Manager's agent installed in Server(serverName) is not supported. Check the version of installed AdvancedCopy Manager's agent.
Explanation
Processing cannot be continued because this product does not support the version of installed AdvancedCopy Manager's agent.
Parameters
serverName : Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check the version of the AdvancedCopy Manager's agent that is installed on serverName.
In addition, refer to "Required Software" in "Backup and Restore using the Wizard for Exchange Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to check whether the installed AdvancedCopy Manager's agent supports the version of Windows and Exchange Server being used.
Failure to restore because required License has not been registered.
ETERNUS : storageName
database name : dbName
Explanation
Processing cannot be continued because the license is not registered for the target storage device storageName.
Parameters
storageName : Storage device name
dbName : Name of database that was selected in the Select of Mailbox Database page
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and register the license for the storage device storageName.
User authentication failed.
domain name : domainName
user name : userName
Explanation
User authentication failed because the domain name, user name, or password is incorrect.
Parameters
domainName : Domain name that failed to authenticate
userName : User name that failed to authenticate
System Response
The system terminates processing.
System Administrator Corrective Action
Check the domain name, user name, and password.
Also, make sure that the specified user name belongs to the Exchanger Server management role group "Organization Management" and Domain Admins.
Failure to stop the service(serviceName) on serverName.
Explanation
The restore processing cannot be continued because the service could not be stopped.
Parameters
serverName : Server name
serviceName : Name of service that failed to stop
System Response
The system terminates processing.
System Administrator Corrective Action
Check the server environment and re-execute the wizard.
Failure to start the service(serviceName) on serverName.
Explanation
The restore processing cannot be continued because the service could not be started.
Parameters
serverName : Server name
serviceName : Name of service that failed to start
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
"HostControllerService" is shown in serviceName:
Check the server environment, start the Microsoft Exchange Search Host Controller manually, and re-execute the wizard.
For all other services is shown in serviceName:
Check the server environment, start the service serviceName manually, and re-execute the wizard.
Failure to mount database(dbName) before activate mailbox database copy.
server name : serverName
command : commandLine
Explanation
It failed to mount the database before activating the database copy that exists on the server.
Parameters
dbName : Name of database that failed to mount
serverName : Server name
commandLine : Executed Exchange command line
System Response
The system terminates processing.
System Administrator Corrective Action
Activate the database copy on the restore target server manually and re-execute the wizard.
Replication volume information(volumeName) is not found.
server name : serverName
command : commandLine
Explanation
One of the following has occurred:
Shadow copy status and replication volume data do not match.
Backup is being performed with unsupported configurations.
Parameters
volumeName : Replication source volume
serverName : Server name
commandLine : Executed AdvancedCopy Manager command line
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Restoration" in "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to restore manually.
The volume configuration has been changed during the wizard running. Please restart the wizard.
Explanation
The volume configuration has been changed while the wizard was running. Please restart the wizard.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Execute the wizard again.
