This section explains how to register, update and delete configuration items.
Note
Note the following when updating or deleting collected configuration item observed records using the Agent.
If there are any differences between the actual condition of the observed record and the collection source configuration information, then execute "update differences" or "update all" for the observed record using the Agent.
If the execution of "update differences" or "update all" for the observed record using the Agent fails, or the updates are not reflected in the observed record, then update/delete from the Configuration Management window.
If "update all" for an observed record using the Agent is executed when the actual condition of the collection source configuration information has been deleted, then the configuration item observed records for which the actual condition has been deleted will still remain in CMDB. In this case, update/delete from the Configuration Management window.
If a configuration item is deleted by mistake, then subsequent executions of "update differences" using the Agent might fail. In this case, execute "update all" using the Agent.
The update of observed records using the Agent uses the cmdbrefresh command.
Refer to "cmdbrefresh (Observed Record Collection Request Command)" in the Systemwalker Runbook Automation Reference Guide for details. Refer to the event log message to check for the completion of collection processing.
