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ServerView Resource Orchestrator V3.1.1 Troubleshooting
ServerView

4.1 An Error Occurs When Performing Backup and Restore of System Images or Collection and Deployment of Cloning Images. [Physical Servers] [Hyper-V]

If the admin server IP address that was set up in the [Admin Server Registration] window described in "2.2.2 Installation [Windows] [Hyper-V]" or "2.2.3 Installation [Linux] [VMware] [Xen] [KVM]" in the "Setup Guide VE" is incorrect, the following message may be displayed when collecting or deploying cloning images, or when backing up or restoring system images.

FJSVrcx:ERROR:68295:deployment engine error:
no response from the managed server node. invalid BIOS setting found detail

detail

The information describing error details is displayed.

Use the following procedure to confirm and correct the problem.

[Windows] [Hyper-V]

  1. On the managed server, select [start]-[Run], and then execute the following command.

    Installation_folder\Agent\scw\config.bat

    The IP address of the admin server that has been set up and the port settings are displayed.

    Note

    Note that the "Deployment Server" referred to in this section actually refers to the admin server.

  2. In the Deployment Server field, check that either the admin server IP address or the server name is correctly set up.

    If the settings are incorrect, change the value displayed and click <OK>.

    Note

    When entering the server name, check that the IP address on the managed server side of the admin server can be resolved from the server name.

    In the confirmation dialog asking to restart the client agent, click the <Yes> button.

  3. Click <Yes>.

[Linux]

  1. Open the /etc/scwagent.conf file on the managed server.

    Confirm the admin server IP address and the settings of the port currently being used.

  2. In the server_ip field, check that either the admin server IP address or the server name is correctly set up.

    If the settings are incorrect, edit scwagent.conf directly, and then restart the managed server.

After resolving the cause of the error, execute the operation again as described in step 4 of "Message number 68295" in "Messages".

If the settings are found to be satisfactory, take the corrective action described in "Message number 68295" in "Messages".