ETERNUS SF Storage Cruiser V15.3 Operation Guide

B.3.1 Collecting information from the Management Server (Solaris OS)

Export the initial investigation information by using the Web Console.

If the export fails or the Web Console cannot be used, collect the information as follows. Submit the information to the Fujitsu technical staff.

Point

In cluster configurations, collect information on both the primary and secondary nodes of the Management Server.

1. Login to the server where you perform the operation.

   Perform the operation with OS administrator permissions (root) after login.

2. Execute the fjsnap command or esfsnap command.

   Usually, use the fjsnap command. If fjsnap command cannot be executed for some reason, use the esfsnap command.

   • fjsnap command

     # /opt/FJSVsnap/bin/fjsnap -a output

     Replace the variable output with the name of the output medium or specific file name to save the collected information.

   • esfsnap command

     # /opt/FJSVesfcm/bin/esfsnap -dir directory -all

     Specify the directory to save the information with -dir option (The -dir option cannot be omitted).