ETERNUS SF Express V15.3/ Storage Cruiser V15.3 Event Guide

Chapter 2 Device Polling Event

When the device polling function of this software detects the state change of the device, display it in the event as follows.

Note

When the state change of device is detected by executing [Reload Conf.] operation, the following events are not displayed.

Event	Level	Event display	Troubleshooting
When the state changes into error	Error	Unit status changed: Error	Please confirm the state of the device.
When the state has changed warning	Warning	Unit status changed: Warning	Please confirm the state of the device.
When the state has changed normal	Information	Unit status changed: OK	None.
When the State has changed unmonitored	Warning	Connection Timeout	Please confirm whether the LAN between Manager and the device is operating normally. Please confirm whether the state of each device is proper, processes for network communication such as SNMP are operating, and when the device contains the server node Agent then the Agent is operating normally. If the community name of a device that uses SNMP for communication is changed, perform either of the following methods to reconfigure the system. If you use the ETERNUS SF Web Console: Change the SNMP community name. Refer to "Change ETERNUS Disk storage system information" in the ETERNUS SF Web Console Guide for details. If you edit the configuration file directly: This method can be performed only when Storage Cruiser is operated. Refer to "sanma.conf Parameter" in the ETERNUS SF Storage Cruiser Operation Guide for details. Set the SNMP_COMMUNITY_NAME_FOR_IP parameter in the sanma.conf file. Reflect the contents of the file on the system.
When communication has been recovered	Information	Connection OK	None.
When error occurs in the polling function	Error	[Polling] (Error event)	Take appropriate action for each event message as follows: Command could not be executed: commandName This event occurs when command processing fails to start because of a resource shortage on the Management Server. If it is a temporary event, no special action need be taken. If it occurs regularly, however, check whether system resources (memory and file descriptors) on the Management Server have been depleted. XML File can not read: fileName This event occurs when reading of the XML definition file fails. Check for an error in the definition contents. XML File not found: fileName This event occurs when there is no XML definition file. Check for the file in the correct directory, which is specified by the directory path. Other Collect the message and other information for an investigation, and contact your Fujitsu certified service engineer.

When communication is re-established, the event displayed differs, depending on the polling function communication method.

• Device status polling method

  In accordance with the most recent status, the event displayed is any of "Unit status changed: OK", "Unit status changed: Warning", or "Unit status changed: Error".

• Communication status polling method

  The event displayed is "Connection OK". Changes in device status are not detected.

See

Refer to "Device Polling" in "Function Outline" in the ETERNUS SF Storage Cruiser Operation Guide for information on polling methods.