One of the tasks of center operational services is the release of applications that configure the business system provided to the end user. As the procedures in release tasks are numerous and wide ranging, they can lead to high expenses. And when release tasks are performed as manual operations not only does this give rise to operational errors, there is also the problem of operational errors having an impact on the business.
In order to resolve these problems, Systemwalker Runbook Automation provides an application release automation template that makes the automation of release tasks easy.
With the release automation template, steps which are normally performed manually by operators become an automated process, from obtaining release packages from the developers to applying them to the Business Server Also, by collecting a fingerprint of the release package (referred to in the diagram as FP) it is possible to confirm whether the appropriate release task was performed, and to use it as evidence.
Figure 7.1 Release automation template
By using this template, the following results can be gained:
Eradicating human error by basing operations on automated processes
Lightening of the burden on operators by automation of the release tasks
Increased efficiency of center operations via visualization of the release tasks and budget and results management
