In a business system with a Web 3-tier configuration built using Interstage, this template becomes an operation process definition that is started when an Interstage event is issued. It defines tasks that isolate whether or not an event is a specific event for which a first response action is possible and defines actual examples of first response tasks as operation processes.
If "InterstageAPS" is specified as the message ID character string in the -msgID option of the Systemwalker Runbook Automation event notification command, swrba_notifyevent, this template is started automatically.
The flow of operation processes defined in this template is as follows:
Checking the server type of the server that issued the event, and isolating whether it is a Web server or a server other than a Web server
If a Web server, checking the Interstage Web service status and, if it has stopped, sending a mail notification accompanied by that information
If the Interstage Web service status is running, requesting approval from the operator to execute the server restart operation as a first response
When the server restart operation is approved, restarting the server. Then, checking whether or not the Interstage Web service has started and notifying the operator of the result by mail.
If the server was judged to be a server other than a Web server in Step 1 above, sending the operator mail notifying that the server that issued the event is a server other than a Web server
Outputting an instruction prompting the operator to make an entry in the problem management register
After Step 6 above is completed, sending a request to the person responsible for system operations for task completion approval
Change the automatic operation process to suit your operations.
Mail text for mail notifications
Addition of services subject to status confirmation
The operation parts shown below are positioned in the automatic operation process.
Name | Name of operation part to be used | Purpose |
|---|---|---|
Notification 1 to person in charge | Send emails | Notifying the operator that the server that issued the event is a server other than a Web server |
Service startup check 1-2 | Check that the service/process has started | Checking whether the Web service is running on the Web server |
Notification 2 to person in charge | Send emails | Notifying the operator that a Web server issued the event and that the Web service is running, and requesting a decision on restarting the OS |
Mail notification of the service status | Send emails | Notifying the operator that a Web server issued the event and that the Web service is stopped |
Restart OS | Restart OS | Restarting the Web server OS |
OS Restart failure mail | Send emails | Notifying the operator that the Web service failed to start after the Web server restart |
OS Restart success mail | Send emails | Notifying the operator that the Web service started successfully after the Web server restart |
Mail to person responsible | Send emails | Notifying the person responsible for system operations that the event first response is completed |
