Various events occur for business systems in the day-to-day operation work of a data center, and prompt and appropriate responses are required, particularly in response to alarms. Generally, when problems arise, first response tasks are performed manually while referring to response procedure documentation. This is very time-consuming and involves the risk of mistakes being made.
Manual first response tasks include isolation tasks, such as checking the event content and occurrence location, and checking whether or not the event is a known problem event that has established response procedures. There are also reporting tasks and, if it is a known problem event, performing first response tasks in accordance with the response procedures.
The problem occurrence first response template defines isolation tasks in accordance with the issued event, reporting tasks, and the series of first response task processes as actual examples of operation processes.
