This section explains how to collect investigation data that is necessary to find the cause of the problem.
The following describes collecting investigation data with the collection commands (ctmg_collectinfo or rcxadm agtctl snap) and collecting investigation data for storage management software and VM management products.
For information about ctmg_collectinfo command, refer to "12.9 ctmg_collectinfo (Collection of Investigation Data)" in the "Reference Guide (Command/XML) CE".
For information about rcxadm agtctl snap command, refer to "5.3 rcxadm agtctl" in the "Reference Guide (Command/XML) CE".
Collection procedure
Collect data on the server with the following procedure.
Log in the server as a user with administrative privileges of the OS.
Administrative privileges are required to collect investigation data.
Execute either the command ctmg_collectinfo, or the rcxadm agtctl snap -full and pmdiag commands.
Note that which command to execute depends on the function of the server.
For the management server
[Windows Manager]
>"Installation_folder\RCXCTMG\bin\ctmg_collectinfo" dir <RETURN> |
[Linux Manager]
# /opt/FJSVctmg/bin/ctmg_collectinfo.sh dir <RETURN> |
For the managed server
[Windows][Hyper-V]
>"Installation_folder\Agent\bin\rcxadm" agtctl snap [-dir dir] -full <RETURN> |
>"Installation_folder\RCXCTMGA\bin\pmdiag <RETURN> (*1) |
[Linux]
# /opt/FJSVrcxat/bin/rcxadm agtctl snap [-dir dir] -full <RETURN> |
# /opt/FJSVssqc/bin/pmdiag <RETURN> (*2) |
[VMware][KVM][Oracle VM]
# /opt/FJSVrcxat/bin/rcxadm agtctl snap [-dir dir] -full <RETURN> |
[Solaris]
# /opt/FJSVrcvat/bin/rcxadm agtctl snap [-dir dir] -full <RETURN> |
Note
For VMware ESXi, because the agent of this product cannot be installed, you cannot execute investigation data collection commands.
*1: When the dialog window is displayed, specify a folder to save data, then click 
. After the message "Processing Completed Successfully ..." is displayed, collect following files in the folder.
PMDiag?.cab
"?": denotes the index number of each of created files. No number is placed if only one file is created.
*2: Execution results will be stored in /tmp. Collect following files.
・pmdiag_*.tar.gz
・pmdiag_*.log
"*": denotes <host name>_<timestamp>. Timestamp format may differ according to system environment.
Collect investigation data for the storage management product and the VM management product.
For information about the collection procedures, see the manuals of these products.
[VMware]
When the VM management product is VMware vCenter Server, perform the operation as follows. Because the file size of investigation data is large, make sure that there is enough storage space before the operation.
Start VMware vSphere(TM) Client, and then connect to VMware vCenter Server as a user with system operation administrative privileges.
From the menu, select [Administration]-[Export System Logs].
Specify VMware vCenter Server as the object to export.
Specify the location to store and click <OK> button.
Send the collected investigation data to Fujitsu technical support.
