When an error has occurred during a cancellation application by a tenant user, the cancellation application may become impossible.
In that case, confirm the system ID of the L-Platform, and use the Disable L-Platform Application command to make the cancellation application possible again for the user.
For information on the Disable L-Platform Application command, refer to "12.12 recoverService (Disable L-Platform Application)" in the "Reference Guide (Command/XML) CE".
When a Problem Occurs during L-Platform Operation
The flow of when a problem occurs, after the following operations for an L-Platform are implemented by a tenant user, is as below.
Creation, modification, or deletion of an L-Platform
Configuration or modification of network devices such as firewalls or server load balancers
Figure 7.1 Flow of Corrective Actions when a Problem Occurs during L-Platform Operation
The tenant user performs L-Platform creation, modification or deletion, or network device configuration or modification.
Problem Occurrence
L-Platform creation, modification or deletion, or network device configuration or modification ends abnormally.
Investigation Request
The tenant user requests investigation of the cause of the operation failure by the tenant administrator. When requesting investigation, provide detailed information about the failed operation or output message.
The tenant administrator provides the information obtained from the tenant user to the infrastructure administrator, and requests investigation of the cause of the operation failure.
Problem Cause Investigation
Based on the information obtained from the tenant administrator, the infrastructure administrator investigates problems with the script configuring the network devices, the hardware, or the communication route.
Corrective Action
The infrastructure administrator performs the following corrective actions:
When there are errors in the script configuring the network device, the infrastructure administrator modifies the script.
When an error occurs on hardware or the communication route, the infrastructure administrator replaces the hardware.
Reporting of Investigation Results
After completing corrective action, the infrastructure administrator reports the results of investigation to the tenant administrator or the tenant user, and requests operation of the L-Platform.
Operation of the L-Platform
The tenant user performs operation of the L-Platform again.
