Collecting error survey information on the Management Server
The collecting error survey information on the Management Server can be performed using either the command or Web Console.
When using the command, login to the Management Server and execute esfsnap (AdvancedCopy Manager's manager troubleshooting data collection command).
When using Web Console, refer to "Collecting troubleshooting data" in the "ETERNUS SF Web Console Guide".
Send the collected error survey information to a Fujitsu system engineer.
Note
If an error occurs during installing ETERNUS SF, esfsnap (AdvancedCopy Manager's manager troubleshooting data collection command) may not exist. In this case, collect the following data.
System log
The files under the following directories.
/var/opt/FJSVswtrc/trc
/var/opt/FJSVswstf
/etc/opt/swstorage
Collecting error survey information on the Managed Server
Login to the Managed Server and execute acmcapture (AdvancedCopy Manager's agent troubleshooting data collection command) on each server.
Please send the collected error survey information to a Fujitsu system engineer.
Note
If a fault occurs during node degeneracy in a load sharing degenerate function on the Symfoware Server, collect files under the directory specified by -altdir option.
