Systemwalker Runbook Automation Reference Guide

6.39 SupportService

When specifying an element in the Element Name cell using an XPath expression, assign "rc" as the namespace prefix.

• Example: /%SupportService[./#expected/rc:SupportService/@id = '...']

Element Name	Parent Element	Element Descript ion	Component Name	Component Type	Component Description	Data Type	# of
SupportService		Information about each support service	id	Attribute	Unique identifier	ID	1
			name	Attribute	Formal name	string	0..1
			type	Attribute	Type ("Support Desk", "Install Service", etc)	string	1
			targetType	Attribute	Target type Format: "order", "component", "ServiceGroup" or "Service"	string	1
			order	Attribute	ID reference to an order indicating the support service	IDREF	0..1
			serviceNumber	Attribute	Service number	string	0..1
			contractType	Attribute	Contract type. Distinctions such as "purchase", "rental", etc	string	0..1
			price	Attribute	Unit price (including units)	string	0..1
			SupportTarget	Element	Support target	-	0..*
SupportTarget	SupportService	Support target	ref	Attribute	ID reference for the support target	IDREF	1