Top
Systemwalker Desktop Keeper V14g Reference Manual
Systemwalker

3.7.1 Message Output During Installation

[ERR-INSTTOOL001] The installed user does not have Administrator authority.
Please logon with a user that has Administrator authority and install again
Stop installation.

Cause

The user who performs installation does not have Administrator authority.

Resolution

Please reinstall after logging on as Administrator.

[ERR-INSTTOOL002] Report Output Tool cannot be installed.
Please confirm the target OS and ServicePack, and install again.
Stop installation.

Cause

This is the prompted information when installing in “Unsupported OS”.

Resolution

Please install in “Supported OS”.

[ERR-INSTTOOL003] Failed to create the %s folder. It is likely that:
- Disk capacity is not enough
- The correspondent disk is writing prohibited
- The folder with same name has already existed
or some other reasons. Please install again after confirmation.
Stop installation.

Variable Information

%s : folder name

Cause

  • Failed to create the folder due to insufficient disk capacity or the corresponding disk denies being written or there already exists a folder with the same name.

  • The characters excluding Shift JIS number are used in the path of installation target folder.

Resolution

  • Please confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the file with the same name already exists, and then install it.

  • Please reinstall after entering the path of installation target folder that does not include Shift JIS number.

[ERR-INSTTOOL004] Failed to copy the %s file. It is likely that:
- Disk capacity is not enough
- The correspondent disk is writing prohibited
- The folder with same name has already existed
or some other reasons. Please install again after confirmation.

Stop installation.

Variable Information

%s : file name

Cause

Failed to copy the file due to insufficient disk capacity or the corresponding disk denies being written or there already exists a folder with the same name.

Resolution

Please confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the file with the same name already exists, and then install it.

[ERR-INSTTOOL005] The installation processing failed. Please install again after solving the error. Stop installation.

Cause

The installation operation failed.

Resolution

Please reinstall after confirming the read and write authority of installation target folder.

[ERR-INSTTOOL006] Registry operation failed.

Cause

An error occurred when the registry is operating.

Resolution

Please reinstall after confirming the logon account.

[ERR-INSTTOOL007] Incorrect port number. Please enter an unused number between 5001 and 60000.

Cause

The numbers out of the range from 5001 to 60000 or characters are entered in the port number.

Resolution

Please enter a port number between 5001 and 60000 that has not been used.

[ERR-INSTTOOL008] Failed to get available disk capacity.

Cause

Failed to get the free space of disk due to some causes such as the installation target folder does not exist or the user does not have the write authority.

Resolution

Please reinstall after confirming that the installation target folder exists or have the write authority.

[ERR-INSTTOOL009] Disk capacity of installation target is not enough.
Please ensure the disk capacity required for installation.

Cause

The drive space of installation target folder is insufficient.

Resolution

Please modify the drive in the path of installation target.

[ERR-INSTTOOL010] The specified value is not a folder.

Cause

The specified value is not a folder.

Resolution

Please confirm that the specified value is a folder.

[ERR-INSTTOOL011] No authority to write the specified folder.

Cause

Do not have the write authority of specified folder.

Resolution

Please specify the folder again after setting the write authority of folder.

[ERR-INSTTOOL012] Drive name cannot be specified as installation target folder.

Cause

The drive name similar to “C:\” cannot be specified only in the installation target folder.

Resolution

Please specify the installation target folder according to the following method.
“Drive name:\ Name of installation target folder”

[ERR-INSTTOOL013] The installation target folder is too long. Please specify a path within 96 bytes.

Cause

The installation target folder is too long. Please specify a path within 96 bytes.

Resolution

Please specify the length of installation target folder within 96 bytes.

[ERR-INSTTOOL014] Multi-byte characters cannot be specified in the installation target folder.

Cause

When specifying the installation target folder, the path name includes multibyte characters (Chinese characters, Hiragana and Katakana, etc.).

Resolution

Please do not include multi-byte characters when specifying the installation target folder.

[ERR-INSTTOOL015] Drive name cannot be specified as installation target folder.

Cause

The installation target folder is specified as network drive.

Resolution

Please execute again after checking the installation target folder.

[ERR-INSTTOOL016] Error occurred when checking the folder.

Cause

  • It maybe the I/O error of disk device.

  • The characters excluding Shift JIS number may be used in the path of installation target folder or database installation target folder.

Resolution

  • Please check the disk device.

  • Please reinstall after the path that does not include the characters excluding the Shift JIS number is entered in the path of installation target folder or database installation target folder.

[ERR-INSTTOOL017] The Symfoware Client that is not supported has been installed, so this product cannot be installed.
Stop installation.

Cause

As the version of Symfoware Client unsupported by this product has been installed in the environment, the installation failed.

Resolution

Please install this product in other computers.

[ERR-INSTTOOL018] The Symfoware Server that cannot be combined has been installed,or Symfoware Programmer's Kit has been installed. Therefore, this product cannot be installed in the specified computer.
Stop installation.

Cause

The Symfoware Server or Symfoware Programmer's Kit that is not compatible with this product has been installed in the environment, and the installation is cancelled.

Resolution

When installing in the specified computer, please uninstall Symfoware Server or Symfoware Programmer's Kit.

[ERR-INSTTOOL019] Incorrect IP address. Please enter a numeric value between 1 and 254.

Cause

Numbers out of the range from 1 to 254 or characters excluding the numerals are entered in the IP address.

Resolution

Please enter a value between 1 and 254.

[ERR-INSTTOOL020] Incorrect IP address. Please enter a numeric value between 0 and 255.

Cause

Numbers out of the range from 0 to 255 or characters excluding the numerals are entered in the IP address.

Resolution

Please enter a value between 0 and 255.

[ERR-INSTTOOL021] IP address is not specified.

Cause

The IP address is not specified.

Resolution

Please enter an IP address.

[ERR-INSTTOOL022] Space is not allowed in installation target folder.

Cause

The name of the installation target folder includes space.

Resolution

Please specify a folder whose name does not include space as installation target folder.

[ERR-INSTTOOL023] Please get and apply the latest module of MDAC from the home page of Microsoft Corporation. Please apply the MDAC of version 2.8 or higher. (2.80.1022.3 or higher is required)

Cause

The MDAC whose version is earlier than 2.8 is used.

Resolution

Please reinstall after applying the MADC whose version is 2.8 or later.

[ERR-INSTTOOL024] Failed to get the version of report output tool.

Cause

Failed to get the version of report output tool due to some causes such as the registry error.

Resolution

When the report output tool has been imported, please execute again after uninstalling.

[ERR-INSTTOOL999] Internal exception occurred. Please execute installation again.

Cause

  • Some temporary errors occurred such as the resource is insufficient and the timing error occurred.

  • The characters excluding the Shift JIS number are used in the path of database installation target folder.

Resolution

  • Please reinstall.

  • After the characters excluding the Shift JIS number are entered in the path of database installation target folder, please reinstall.