It is to describe the messages output during installation.
Cause
It is the prompted information when preparing to install in “Unsupported OS”.
Resolution
Please install in “Supported OS”.
Cause
The installation user does not have Administrator authority.
Resolution
Please reinstall after logging on as administrator.
Cause
“Products that cannot coexist” has been installed in the target environment.
Resolution
Please reinstall after uninstalling Interstage Navigator Server.
Cause
Numbers out of range from 5001 to 60000, or characters are entered in the port number.
Resolution
Please enter a number that has not been used within the range from 5001 to 60000.
Cause
The Symfoware server that cannot coexist with local server, Symfoware client, or Symfoware Programmer's Kit has been installed in the target environment. The installation is cancelled.
Resolution
When it is installed to the specified computer, please uninstall the Symfoware server, Symfoware client or Symfoware Programmer's Kit.
Cause
As Symfoware Client is installed, the installation is cancelled.
Resolution
When installing in the specified computer, please uninstall Symfoware Client first.
Variable Information
%s : folder name
Cause
Failed to create the folder due to insufficient disk capacity or the corresponding disk denies being written or there already exists a folder with the same name.
The characters excluding the Shift JIS number are used in the path of installation target folder or database installation target folder.
Resolution
Please confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the folder with the same name already exists, and then reinstall it.
Please confirm that the characters excluding the Shift JIS number are not included in the path of installation target folder or database installation target folder, and then reinstall it.
Cause
The specified value is not a folder.
Resolution
Please confirm the specified value is a folder.
Cause
The authority of specified folder is not written.
Resolution
Please specify the folder again after setting the write authority of specified folder.
Cause
The drive name similar to “C:\” cannot be specified only in the installation target folder.
Resolution
Please specify the installation target folder according to the following method.
·Drive name:\ Name of installation target folder
Cause
The name of installation target folder contains space.
Resolution
Please specify the folder that does not contain space as installation target folder.
Cause
The installation target folder is too long. Please specify a path within 96 bytes.
Resolution
Please specify the length of installation target folder within 96 bytes.
Cause
The specified installation target folder includes multi-byte characters (Chinese characters, Hiragana and Katakana, etc.).
Resolution
Please do not include multi-byte characters when specifying the installation target folder.
Cause
It maybe the I/O error of disk device.
The characters excluding Shift JIS number may be used.
Resolution
Please check the disk device.
Please do not use characters excluding Shift JIS number.
Cause
Failed to get the free space of disk due to some causes such as the installation target folder does not exist and does not have the write authority, etc.
Resolution
Please confirm that the installation target folder exists and has write authority, and then reinstall it.
Cause
The entered account name includes the following invalid characters.
/ \ [ ] : ; | = , + * ? < > single-byte space double-byte space
Resolution
Please enter an account name that does not include invalid characters.
Cause
The invalid account name is included.
Resolution
Please confirm the entered account name and then execute again.
Cause
The password is not specified.
Resolution
Please enter the password.
Cause
It may be caused because the entered password is incorrect when confirming again.
Resolution
Please enter the correct password again.
Variable Information
%s : file name
Cause
Failed to create the folder due to insufficient disk capacity or the corresponding disk denies being written or there already exists a folder with the same name.
Resolution
Please confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the folder with the same name already exists, and then reinstall it.
Cause
The installation processing failed.
Resolution
Please reinstall after confirming that the installation target folder has write authority.
Cause
The drive space of installation target folder is insufficient.
Resolution
Please modify the drive in the path of installation target.
Cause
The space has been entered in the password.
Resolution
Please enter the password that does not include the space again.
Cause
The entered account name is the same as computer name.
Resolution
Please execute again after confirming the entered account name.
Cause
As the unsupported Symfoware Server or Symfoware Client has been installed, the installation failed.
Resolution
Please install this product in other computer.
Please reinstall after uninstalling the installed Symfoware Server or Symfoware Client.
Cause
The existed group name has been specified in the account name.
Resolution
Please execute again after confirming the entered account name.
Cause
When the registered account is used as Log Analyzer User for logon, the error may exist in the entered information.
Resolution
Please execute again after confirming the entered account name and password.
Cause
[Communication Port 1], [Communication Port 2] and [Communication Port 3] are set to the same value.
Resolution
Please execute again after confirming the entered value is correct.
Cause
The installation target folder is specified as network drive.
Resolution
Please recheck the settings of installation target folder and then execute again.
Cause
The requirement of server password policy is not fulfilled due to some causes such as the user ID and password are the same.
Resolution
Please reinstall after confirming the server password policy.
Cause
An error occurred when the registry is operating.
Resolution
Please reinstall after confirming the logon account.
Cause
The MDAC whose version is earlier than 2.8 is used.
Resolution
Please reinstall after applying the MADC whose version is 2.8 or later.
Cause
The entered account may not be registered in Active Directory.
The Active Directory server cannot be accessed due to some causes such as the server stops operating or the network is disconnected.
Resolution
Please execute again after confirming that the entered account is correct.
Please execute again after confirming that the Active Directory server can be accessed.
Cause
Maybe the user that does not belong to Domain Admins group has been specified. When the user of the Log Analyzer domain logs on, the user has to belong to the Domain Admins group.
The Active Directory server cannot be accessed due to some causes such as the server stops operating or the network is disconnected.
Resolution
Please execute again after confirming the affiliated group of entered account is correct.
Please execute again after confirming that the Active Directory server can be accessed.
Cause
Failed to logon to the data transmission port based on aggregate by objective because the port TCP30005 is being used by other services, or the port excluding the port TCP30005 has been logged on. Please refer to “4.1 Port Number List” for the details of port number.
Resolution
Please log on according to the transmission port of aggregate by objective data and the following steps.
Please open: services files under the Windows Installation Directory\system32\drivers\etc.
Add the information of following port numbers.
rn_data1 Communication Port Number/TCP
※The communication port number can be specified as any port number that is not used.
※If the information of rn_data1 has existed, it is not required to add. Please regard the communication port number specified by these contents as data transmission port number based on aggregate by objective.
Select [Program]-[Interstage Navigator Server]-[Navigator Server Start and Stop] from the [Start] menu.
Or select [Management Tool]-[Service]-[Interstage Navigator Server] from the [Start] menu.
Restart the service. Click the [Stop] button first, and then click the [Start] button.
Variable Information
%s : folder name
Cause
Failed to delete the folder due to some causes such as other processes are being used.
Resolution
Please reinstall after confirming whether other processes are using this folder.
Cause
Some temporary errors occurred such as the resource is insufficient and the timing error occurred.
The characters excluding the Shift JIS number are used in the path of database installation target folder.
Resolution
Please reinstall.
After the characters excluding the Shift JIS number are entered in the path of database installation target folder, please reinstall. If Interstage Navigator Server has been installed, please execute again after deleting.
