3.1.1 Message Output During Installation

[I101-ERR001] Cannot install Systemwalker Desktop Keeper server. Please confirm the target OS and ServicePack. Interrupt installation.

Cause

“Unsupported OS and ServicePack” has been installed in the installation environment.

Resolution

Please install in “Supported OS and ServicePack”.

[I101-ERR006] Failed to copy file %s.
It might be caused by
- insufficient disk capacity
- the disk prohibited being written
- folder with the same name existing already, etc.
Please install again.
Interrupt installation.

Variable Information

%s: name of file which failed to be copied.

Cause

Failed to copy the file due to causes such as the disk capacity being insufficient, the corresponding disk denying being written, the file with the same name existing, etc.

Resolution

Please confirm whether the disk capacity is insufficient, whether the corresponding disk denies being written and whether the file with the same name exists already and reinstall it.

[I101-ERR007] Failed to create folder %s.
It might be caused by
- insufficient disk capacity
- the correspondent disk prohibited being written
- folder with the same name existing already, etc.
Please reinstall it after confirmation.
The installation is cancelled.

Variable Information

%s: name of folder which failed to be created.

Cause

Failed to create the folder due to causes such as the disk capacity being insufficient, the corresponding disk denying being written, the folder with the same name existing, etc.

Resolution

Please confirm whether the disk capacity is insufficient, whether the corresponding disk denies being written and whether the folder with the same name exists already and reinstall it.

[I101-ERR008] Failed to read the value of registry. Please contact the system administrator. The installation is cancelled.

Cause

Failed to read the value of the registry.

Resolution

This could be caused because the value in registry is deleted. Please contact Fujitsu technical staff.

[I101-ERR009] Failed to create the registry. Please install again after logging on as Administrator. Interrupt installation.

Cause

Failed to generate the value of the registry.

Resolution

Please reinstall it after logging on as Administrator.

[I101-ERR010] The installed user does not have Administrator authority. Please install again after logging on as Administrator.
Interrupt installation.

Cause

The user executing the installation operation does not have Administrator authority.

Resolution

Please reinstall it after logging on as Administrator.

[I101-ERR011] The previous installation and uninstallation have not been completed. Please install again after reboot. Interrupt installation.

Cause

After the previous installation and uninstallation, the machine did not be restarted.

Resolution

Please reinstall it after rebooting.

[I101-ERR013] The version of MDAC is "2.7 SP1 Refresh" or earlier. Please apply the latest MDAC. Interrupt installation.

Cause

The old version earlier than “MDAC 2.7 SP1 Refresh” is used.

Resolution

Please use “MDAC 2.7 SP1 Refresh” or later to reinstall it.

[I101-ERR016] IIS (Internet Information Services) has not been installed. Please install again after installing IIS. Interrupt installation.

Cause

IIS (Internet Information Services) has not been imported.

Resolution

Please reinstall it after installing IIS.

[I101-ERR017] The database has not been started. Please install again after starting or deleting the database. Interrupt installation.

Cause

Because the database has not been started, whether the database can be migrated cannot be judged.

Resolution

Please start the database or reinstall after deleting it.

[I101-ERR018] Cannot move the database. Please install again after deleting the database. Interrupt installation.

Cause

The database cannot be migrated.

Resolution

Please reinstall the database after deleting it.

[I101-ERR019] The installation of %1 has been completed, but errors occurred.
Please confirm the errors in the installation log file.
Installation log file: [%2].
The installation is completed.

Variable Information

%1: installation function name
%2: installation log file name

Cause

The installation has been completed, but some errors occurred.

Resolution

Please confirm the errors in the installation log file under the path displayed in the message.

[I101-ERR101] Systemwalker Desktop Keeper Client has been installed. Please install again after uninstalling the client.
Interrupt installation.

Cause

Systemwalker Desktop Keeper Client has been installed.

Resolution

Please reinstall after uninstalling Systemwalker Desktop Keeper Client.

[I101-ERR103] Failed to replace SWCTVerSettings.ini file. It might be caused by
- insufficient disk capacity
- the correspondent disk prohibited being written
Etc.
Please modify the settings file after installation is completed.
Continue installation.

Cause

Failed to replace the related content in file SWCTVerSettings.ini.

Resolution

Please record [DistModuleDir] content in file SWCTVerSettings.ini under the system folder as the path of folder for placing update module.

[I101-ERR108] Base Edition server is installed on the terminal where Systemwalker Desktop Keeper Standard Edition server has been installed. Standard Edition server cannot be updated through Base Edition server. Interrupt installation.

Cause

Try installing Base Edition Server in the terminal with Systemwalker Desktop Keeper Standard Edition Server installed.

Resolution

Systemwalker Desktop Keeper Standard Edition Server cannot be updated in Base Edition Server. Please update with Standard Edition Server.

[I101-ERR109] As selection folder, drive root directory or drive excluding the fixed one cannot be specified. Please specify the correct folder.

Cause

The selected folder is the one in root directory of the drive or in the drive other than the fixed disk.

Resolution

Please select a folder other than the root directory of the fixed disk.

[I101-ERR112] Failed to install RDB. Interrupt installation.

Cause

Failed to install RDB.

Resolution

Please contact Fujitsu technical staff.

[I101-WRN001] V6.0L10 of Symfoware Server has not been installed. To operate Systemwalker Desktop Keeper Server, please apply the latest emergency patches for Symfoware Server V6.0L10.

Cause

Try installing RDB in the client with SymfoWARE V6.0L10 installed.

Resolution

Please apply the latest emergent modification oriented to Symfoware Server V6.0L10.

[I111-ERR001] IP address error. Please enter a number within 1~254.

Cause

Numerals out of the range from 1 to 254 or characters other than numerals have been entered in the IP address.

Resolution

Please enter a value within 1-254.

[I111-ERR002] IP address error. Please enter a number within 0~255.

Cause

Numerals out of the range from 0 to 255 or characters other than numerals have been entered in the IP address.

Resolution

Please enter a value within 0-255.

[I111-ERR003] The port number error. Please enter a number within 5001~60000.

Cause

Numerals out of the range from 5001 to 60000 or characters other than numerals have been entered in the port number.

Resolution

Please enter a value within 5001 - 60000.

[I111-ERR004] IP address error. Please enter a correct value.

Cause

IP address format error.

Resolution

Please input the correct IP address.

[I111-ERR005] The saving target of the update module is incorrect. Please enter the correct value.

Cause

Error of path for saving update module.

Resolution

Please input the correct path for saving update module.

[I111-ERR006] The saving target of the log file is incorrect. Please enter the correct value.

Cause

Error of path for saving log files.

Resolution

Please input the correct path for saving log files.

[I111-ERR007] The function has not been selected. Please select any function.

Cause

The service has not been selected.

Resolution

Please select the installation service.

[I111-ERR008] Cannot install Server Service only. Please make sure to select Level Control Service.

Cause

The checkbox of Level Control Service is not checked.

Resolution

Please check the checkbox of Level Control Service.

[I111-ERR010] Symbols not allowed are input in the directory.
The symbols allowed are symbols excluding the following ones.
Symbols not allowed: [#] [%] [/] [:] [*] [?] ["] [<] [>] [|]

Cause

Symbols not allowed are contained in the input directory name.

Resolution

Please use the allowed symbols when inputting the directory name.

[I111-ERR011] The password does not match. Please enter the correct password.

Cause

The entered password does not match the confirm password.

Resolution

Please enter the correct password.

[I111-ERR013] The password has not been entered. Please enter the password.

Cause

The password has not been entered.

Resolution

Please enter the password.

[I111-ERR014] Characters not allowed have been entered in the password.
The characters allowed are single-byte alphanumeric characters and symbols excluding the following ones.
Besides, double-byte and single-byte space cannot be entered.
Symbols not allowed: [&] [<] [>] [|] [\] ["] [^] [~] ['] [?] [:]

Cause

Symbols not allowed are contained in the entered password.

Resolution

Please enter allowed characters only.

[I111-ERR015] The specification of the folder is incorrect. Please enter the correct value.

Cause

The message is displayed when the folder has not been specified, characters not allowed are contained in the entered folder name, or the folder which does not exist is specified.

Resolution

Please set the correct path.

[I111-ERR016] The specification of the saving folder of database related file is incorrect. The path of saving folder of the database related file should meet the following conditions:
- not drive root directory
- not containing blank character
- not containing double-byte characters
- the path length is within 10 bytes
- not network drive
- in NTFS format
Please enter the correct value.

Cause

Error of the specified folder for saving database-related file.

Resolution

Please set the correct path.

[I111-ERR017] Repeated with CT receiving port number. Please enter a different number.

Cause

Port number for receiving message from CT is repeated.

Resolution

Please set different port numbers for port for receiving message (from CT) and port 2 for receiving message.

[I111-ERR018] Please enter the password within 32 characters.

Cause

Try entering the password over 33 bytes.

Resolution

Please enter the password within 32 bytes.

[I111-ERR021] The path length of the specified folder is too long. Please specify the path within 96 bytes.

Cause

The length of the specified folder path is too long.

Resolution

Please specify a path whose length is within 96 bytes.

[I121-WRN001] Please create the operation database by using operating environment maintenance wizard (constructing and deleting the environment) after reboot.

Cause

Resolution

Please create the operation database by using the operating environment maintenance wizard (environment construction and deletion) after rebooting.

[I121-WRN002] Please migrate the database to V14.2.0 Version with DB migration tool after rebooting.

Cause

Resolution

Please upgrade DB version to V14.2.0 by using DB migration command.

[I121-ERR015] Failed to set the idle timeout of DefaultAppPool of IIS(Internet Information Services). Please set IIS according to troubleshooting manual.

Cause

Failed to set idle timeout of DefaultAppPool.

Resolution

Please reset idle timeout of DefaultAppPool according to the Troubleshooting Guide.

[I121-ERR016] Failed to register one or more ISAPI extension modules of IIS (Internet Information Services). Please set IIS according to troubleshooting manual.

Cause

One or more ISAPI extension modules have not been logged on normally.

Resolution

Please logon to all ISAPI extension modules according to the Troubleshooting Guide.

[I121-ERR017] Failed to set the processing program mapping of IIS (Internet Information Services). Please set IIS according to troubleshooting manual.

Cause

Failed to set handler mapping.

Resolution

Please set handler mapping according to the Troubleshooting Guide.

[I121-ERR018] Cannot start 32-bit compatible mode of IIS (Internet Information Services). Please set IIS according to troubleshooting manual.

Cause

32-bit compatible mode of IIS cannot be enabled.

Resolution

Please enable 32-bit compatible mode of IIS according to the Troubleshooting Guide.

[I999-ERR999] Errors occurred. Please contact the system administrator.

Cause

The installer might have been destroyed.

Resolution

Please contact Fujitsu technical staff.