When E-mail sending logs are recorded, Systemwalker Desktop Keeper monitors the SMTP port (the port number specified during the installation of client (CT)). In other words, the E-mail software that uses SMTP communication protocol during E-mail sending will be monitored. When multiple E-mail software is being used, please set each SMTP port number to the same one.
The Web mail and groupware that do not use SMTP communication protocol cannot be monitored.
When the type of server that uses Outlook E-mail account is “Microsoft Exchange Server”, since it is not SMTP protocol, E-mail sending logs cannot be collected.
If the port number specified during installation has been disabled by personal firewall, E-mail sending logs cannot be collected.
The E-mails to be sent must be encoded with JIS:ISO-2022-JP, UTF-7, UTF-8, or US-ASCII. The E-mails not encoded with JIS:ISO-2022-JP, UTF-7, UTF-8, or US-ASCII will not be sent. Even the policy of collecting E-mail sending log has been set, the logs will not be collected.
When Microsoft® Outlook® 2003 or Microsoft® Outlook® 2007 is used to send an E-mail that contains UNICODE characters and [Auto select encoding for E-mail sending] has been set, even the characters are set to Japanese (JIS), they will be replaced with Simplified Chinese (GB2312) before sending the E-mail. Therefore, please do not set [Auto select encoding for E-mail sending] in Microsoft® Outlook® 2003 or Microsoft® Outlook® 2007.
If the E-mail software does not comply with the “RFC2183” standard, the logs cannot be collected properly sometimes. (For example: attachment name cannot be recorded)
The maximum size of all information collected in E-mail sending log is 2048 bytes. If it exceeds 2048 bytes, delete information according to the following sequence until it is lower than 2048 bytes.
Therefore, when part of the E-mail sending log has been deleted, file related to the e-sending log may not be traced in the log viewer.
The sender address will be truncated to 100 bytes. If the 100th byte is the first byte of double-byte character, the maximum of 99 bytes will be reserved.
The recipient address (Bcc) will be truncated to 500 bytes. If the 500th byte is the first byte of double-byte character, the maximum of 499 bytes will be reserved.
The recipient address (Cc) will be truncated to 500 bytes. If the 500th byte is the first byte of double-byte character, the maximum of 499 bytes will be reserved.
The recipient address (To) will be truncated to 500 bytes. If the 500th byte is the first byte of double-byte character, the maximum of 499 bytes will be reserved.
The E-mail topic will be truncated to 100 bytes. If the 100th byte is the first byte of double-byte character, the maximum of 99 bytes will be reserved.
The attachment name will be truncated to 300 bytes. If the 300th byte is the first byte of double-byte character, the maximum of 299 bytes will be reserved.
For the recipient address (Bcc), only the address part will be recorded as log. The names attached to the E-mail software will not be collected.
During the installation of a new network device and a LAN driver, the E-mail sending logs will be collected only after the client (CT) has been restarted.
When the recipient addresses (To, Cc, or Bcc) contains “,” and “;”, based on the difference of E-mail software, addresses are separated at “, “ and “;” sometimes before logs are collected.
If the recipient addresses in the [To] and [Bcc] fields are the same and the recipient addresses in the [cc] and [Bcc] are the same, the recipient addresses in the [Bcc] field are not logged.
About Viewing E-mail Content
After MIME encoding, the E-mail contents (including body text and attachment) will be saved on the server as a file for viewing. Therefore, the file size is the size of the MIME-encoded file. If the file of E-mail content exceeds 50 MB, the contents cannot be saved (E-mail sending log can be collected).
Since the backup tool will not back up the file of E-mail content, it is recommended to back up the file periodically.
Similar to other backup original files, the file saved on management server for viewing E-mail content cannot be original file backup by the backup tool or command.
About Confirmation of Recipient Address
This function is not available.
The addresses are confirmed during an E-mail sending refer to all the recipient addresses (To, CC and BCC). FROM does not need to be confirmed.
When the user sends an E-mail to an address that does not belong to the excluded domain through E-mail software, even if the sending is terminated, the E-mail software will still complete the E-mail sending process. Therefore, the E-mail will be considered as sent.
When this function is used on the mail server, messages will be displayed when sending the forwarded E-mail. Since the E-mail sending process will not be completed when the message is displayed, the E-mail will probably be suspended Please do not use this function on the mail server.
When the warning message is being displayed, E-mail cannot be sent. If the state of message display lasts for a long time, E-mail sending may fail.
If this function is run in the client (CT) installed in the computer of management server, the address may be confirmed and warning messages may be displayed when the administrator notifies E-Mail sending. Since E-mail sending process will not be completed during the period when message is being displayed, please set the recipient address of administrator notification E-mail to the address in of excluded domain.
This function will confirm the E-mail that is automatically sent by system and display warning message. Since E-mail sending process will not be completed during the period when message is being displayed, please set the recipient address of administrator notification E-mail to the address in of excluded domain.
