B.2.3 Collecting information from the Management Server (Windows)

Export the initial investigation information by using the Web Console.

If the export fails or the Web Console cannot be used, collect the information as follows. Submit the information to the Fujitsu technical staff.

Make a note of the error code (swsagXXXX), if an error dialog box is displayed.
Login to the Management Server with the user of an Administrators group.
OS administrator permissions are required to collect the information.
Execute the esfsnap command. The $INS_DIR means "Program Directory" specified at the Manager installation.
```
C:\> $INS_DIR\Common\bin\esfsnap -dir directory
```
Specify the directory to save the information with -dir option (The -dir option cannot be omitted).