This section explains the commands for troubleshooting information on Agent.
NAME
agentsnap - Collects the troubleshooting information of Agent
SYNOPSIS
$INS_DIR\Agent\sbin\agentsnap -dir dirname [-all]($INS_DIR means "Program Directory" specified at the Agent installation.)
DESCRIPTION
This command collects information of Agent. Only OS administrator (root) user can execute this command.
Collect information when a problem occurs on Agent.
Submit the information to Fujitsu technical staff.
OPTIONS
Corrects the troubleshooting information on dirname directory. Specify the full path name that starts from the drive letter for dirname.
The maximum length that can be specified for dirname is 100 bytes.
The collected information is gathered in the directory that its name starts by "agentsnap_". Before executing this command, confirm that dirname directory has the following free space.
Collected information | Required free space |
|---|---|
Initial investigation information | more than 10MB |
All troubleshooting information | more than 30MB |
Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.
EXAMPLES
Collecting the troubleshooting information for initial investigation on D:\temp directory.
"C:\ETERNUS_SF\ESC\Agent\sbin\agentsnap" -dir D:\temp