ETERNUS SF Storage Cruiser V15.0 Operation Guide

10.1.3 Troubleshooting information collection

This section explains the commands for collecting troubleshooting information of the Manager.

10.1.3.1 Troubleshooting information collection of Manager (esfsnap)

NAME

esfsnap - Collects the troubleshooting information of Manager

SYNOPSIS

/opt/FJSVesfcm/bin/esfsnap -dir dirname [-all]

DESCRIPTION

Collect information of the Manager on the Management Server. Only OS administrator (root) user can execute this command.

The esfsnap is the command used to collect information on the Management Server when a problem occurs.

Submit the information to Fujitsu technical staff.

OPTIONS

-dir dirname

Corrects the troubleshooting information on dirname directory. Specify the full path name for dirname.

The collected information is gathered in the file that its name starts by "esfsnap_". Before executing this command, confirm that dirname directory has the following free space.

Collected information	Required free space
Initial investigation information	more than 40MB
All troubleshooting information	more than "80 + (2 * number of registered device)" MB

-all

Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.

EXAMPLES

• Collecting the troubleshooting information for initial investigation on /temp directory.

  # /opt/FJSVesfcm/bin/esfsnap -dir /tmp