3.7.4 Messages When Registering/Modifying Asset Information

An environment error occurred when connecting to the database. (Details = Failed to read %s.)

Variable Information

%s: ACSetup.ini

Type

Error

Cause

An error occurred when accessing to the ini file, and the setup information cannot be read. The ini file may be damaged.

Process

Please operate again after constructing the AC environment.

A database access error occurred when connecting to the database. (Details: %s)

Variable Information

%s: error message information output by Symfoware

Type

Error

Cause

An error occurred when accessing to the database.

Process

Please perform the action that is instructed in the output error message.

A database access error occurred when getting the PC information list. (Details: %s)

Variable Information

%s: error message information output by Symfoware

Type

Error

Cause

An error occurred when accessing to the database.

Process

Please take actions according to the output error message.

A database access error occurred when synchronizing the PC information. (Details: %s)

Variable Information

%s: error message information output by Symfoware

Type

Error

Cause

An error occurred when accessing to the database.

Process

Please take actions according to the output error message.

A data error occurred when synchronizing the PC information.

Type

Error

Cause

The error displayed in the previous error messages results in that the PC information cannot be synchronized.

Process

Please take actions according to the previous output error message.

The errors occurred continuously and the synchronous processing has been terminated.

Type

Error

Cause

As the errors occurred continuously, the synchronous processing for the PC information has been terminated.

Process

Please take actions according to the previous output error message.

Start repeatedly. Stop the program that is started later.

Type

Error

Cause

The program that cannot be started repeatedly has been started synchronously.

Process

Please execute the operation by using the previous started program.

The value out of default value has been specified in the item of %s.

Variable Information

%s: execution day

Type

Error

Cause

The string out of the specified range has been specified.

Process

Please execute again after specifying the execution day within the range from 1 to 31.

The item does not specify the week.

Type

Error

Cause

It is required to select at least one week, but no item is specified.

Process

Please execute again after selecting at least one week.

The item does not specify the execution date.

Type

Error

Cause

The value has not been entered in the execution date.

Process

Please specify one value within a range from 1 to 31, and then execute again.

The service of task scheduler has not been executed.

Type

Error

Cause

The service of OS task scheduler has not been executed.

Process

Please start the service of OS task scheduler and execute the auto synchronous setup again.

Failed to register in the task scheduler. Code (%s)

Variable Information

%s: error detailed code

Type

Error

Cause

When registering the OS task scheduler, the task cannot be registered due to error.

Process

An exception occurred in the OS task scheduler environment. Confirm that there is no problem existing in the OS, and if there is no problem, please send the task list information of task registration and error detailed code displayed in the message to the administrator.

An exception occurred when reflecting automatically. Display the contents of abnormal processing?

Type

Error

Cause

An exception occurred due to autosynchronous function.

Process

Please click “Yes” and confirm the abnormal contents when confirming the abnormal contents.

A database access error occurred when synchronizing the contract information. (Details: %s)

Variable Information

%s: error message information output by Symfoware

Type

Error

Cause

An error occurred when accessing to the database.

Process

Please take actions according to the output error message.

A database access error occurred when transferring the contract information. (Details: %s)

Variable Information

%s: error message information output by Symfoware

Type

Error

Cause

An error occurred when accessing to the database.

Process

Please take actions according to the output error message.

The database has not been constructed. Please construct the operating environment.

Type

Error

Cause

The database of CS has not been constructed and cannot be operated.

Process

Please construct the operating environment in the CS and construct the database.

The environment construction is not performed. Please perform the environment construction.

Type

Error

Cause

AC environment has not been constructed.

Process

Please operate again after constructing the AC environment.

A database access error occurred when getting the all-in-one device/printer information list. (Details: %s)

Variable Information

%s: error message information output by Symfoware or ApeosWare

Type

Error

Cause

A database access error or an ApeosWare access error occurred.

Process

Please take actions according to the output error message.

3.7.4.2 Messages When Registering/Modifying Total Account

The value of %s has exceeded %d characters. Please specify a value less than %d characters.

Variable Information

%s: input item in window

%d: exceeded length

Type

Error

Cause

The value exceeding the input length cannot be set.

Process

Please set a value less than the exceeding length.

The item does not specify the %s.

Variable Information

%s: [Device Information File] or [Contract Information File]

Type

Error

Cause

The item of variable information must be specified, but it has not been specified.

Process

Please specify the displayed item, and then execute again.

The file that does not exist in %s file can be specified.

Variable Information

%s: [Device Information] or [Contract Information]

Type

Error

Cause

The item of variable information must be specified, but it has not been specified.

Process

Please specify the displayed item, and then execute again.

The template of %s is not entered.

Variable Information

%s: [Device Information] or [Contract Information]

Type

Error

Cause

The item is not specified in the Excel template of variable information.

Process

Please specify the item in Excel template, and then execute again.

Failed to view %s file. Please confirm whether the contents of specified file are not damaged.

Variable Information

%s: [Device Information] or [Contract Information]

Type

Error

Cause

The contents of specified file and data format of registration format do not match.

Process

Please execute again after specifying correct file name.

The entered beginning of asset number is used for automatic collection and cannot be used.

Type

Error

Cause

The specified beginning of asset number is used for collecting asset number automatically and cannot be used.

Process

Please execute again after modifying the beginning characters of asset number.

The file used for template input cannot be opened.

Type

Error

Cause

An error occurred when starting the Excel used for template.

Process

“Disable Macros” may be selected when opening the template file. “Please select “Enable Macros” when opening the template file, and execute again.

The same file name cannot be specified.

Type

Error

Cause

The same file is specified in the device information and contract information.

Process

Please execute again after confirming the set contents in the device information and contract information.

Any of device information and contract information is not selected.

Type

Error

Cause

The registration is performed when any of device information and contract information is not selected.

Process

Please execute again after selecting any of device information and contract information.

3.7.4.3 Messages When Registering/Modifying Information through Automatic Checkout Device

The modified segment information has been deleted.

Type

Error

Cause

The information ready to be modified has been deleted by other users.

Process

Because the device that has been detected is contained in the deletion object, it is unable to delete.

Type

Error

Cause

When deleting the device information from the non-registered object device, prepare to delete the device information detected by ADT.

Process

Please exclude the device detected by ADT from the devices to be deleted, and then execute again.

Because the device that is not detected is contained in the return object, it is unable to return to the object.

Type

Error

Cause

When the non-registered object device is becoming the registered object, prepare to treat the devices that are not detected by ADT as registered objects.

Process

Please exclude the device that are not detected by ADT from the registered objects, and then execute again.

When creating the download file access error occurred.

Type

Error

Cause

A file access error occurred when creating the download files. Probable causes are the following:

Failed to access to the main directory of IIS.
The capacity of main directory of IIS is insufficient.

Process

Please confirm with the administrator whether there is any problem existing in the access authority and capacity of main directory of IIS.

The processing target is not selected.

Type

Error

Cause

The window transition operation has been performed, but the item (cell) that supports this operation is not selected (check box, option button).

Process

Please select the item (check box, option button) that supports the operation, and then execute again.

It does not run normally in current browser. Please use InternetExplorer 6.0 or later.

Type

Error

Cause

The unsupported Web viewer is used in the operation of Web GUI.

Process

Please use the supported Web viewer and perform the operation of Web GUI.

The selected segment cannot be modified because the range of the selected segment overlaps with the range of another segment.

Type

Error

Cause

As the network segment ready to be modified and IP address scope of other network segment are duplicated, the network segment information cannot be modified.

Process

Please execute again after deleting the network segment whose IP address is duplicated.

Failed to get non-registered device information. The file may be damaged. (Details: %1)

Variable Information

%1: detailed information (Example: zip file is not found)

Type

Error

Cause

Failed to export non-registered device information from received data. The received file may be damaged.

Process

Please modify the related asset number of device whose related device will be modified from object device. After that, please modify the asset number and managed asset number of device whose object has been modified.

An exception occurred in the Systemwalker Desktop Patrol AC installation environment.

Type

Error

Cause

Systemwalker Desktop Patrol AC is not installed or its installation is not completed normally.

Process

Please confirm whether Systemwalker Desktop Patrol AC has been installed and retry. If the error still appears, please reinstall Systemwalker Desktop Patrol AC.

An exception occurred when accessing to the manufacturer name file (%1). (Details: %2)

Variable Information

%1: absolute path of manufacturer name file

%2: messages that means error cause

Type

Error

Cause

The manufacturer name file cannot be accessed.

Process

Please confirm whether the output manufacturer name file of absolute path has existed or whether the file can be opened, and retry. If the error still appears, please reinstall Systemwalker Desktop Patrol AC.

The detection information collected by ADT is too old, and it is not registered.

Type

Error

Cause

The received data is older than registered data, and the received data is stopped to be registered in database.

Process

Please collect the latest detection information through ADT and retry.

The version information does not exist.

Type

Error

Cause

The received data does not contain version information.

Process

Please collect the latest detection information through ADT and retry.

The factor of version information does not exist.

Type

Error

Cause

The factor of version information in received data is insufficient.

Process

Please collect the latest detection information through ADT and retry.

No device information has existed.

Type

Error

Cause

The received data does not contain non-registered device information.

Process

Please confirm the operating environment of PC with ADT module installed.

An exception occurred in the device information. [%1]

Variable Information

%1: location of non-registered device with exception

Type

Error

Cause

The format of non-registered device information in received data is incorrect.

Process

Please confirm the operating environment of PC with ADT module installed.

The version of ADT module cannot be supported.

Type

Error

Cause

The version of ADT module is not supported.

Process

Please update CS to the latest version.

The specified page number does not exist.

Type

Error

Cause

The page that does not exist has been specified and prepare to turn to this page.

Process

Please execute again after specifying correct page.