3.5.7 Distribution

Message Output During File Distribution

The available disk capacity of CS installation target is insufficient.

Cause

Probable causes are the following:

The available disk capacity of CS installation target is insufficient.

Resolution

Please confirm the available disk capacity of CS installation target, and then delete the incorrect distribution task and add new distribution task.

The available capacity of CS software saving directory is insufficient.

Cause

Probable causes are the following:

The size or available capacity of CS software saving directory is insufficient.

Resolution

Please take the following actions:

Please confirm the size or available disk capacity of CS software saving directory, and then delete the incorrect distribution task and add new distribution task.

Failed to get the file information.

Cause

Probable causes are the following:

Failed to get the file information

Resolution

Please take the following actions:

Please confirm the following contents:
- Whether the “SymfoWARE RDB SWDTP” service of database is started.
- Whether the virtual memory of system is insufficient.
- Whether the system is in high load status.
- whether the volume of disk is incorrect
Please delete the incorrect distribution task and add new distribution task.
When displaying the same information, please collect CS log and contact the technical staff.

Failed to register file in CS.

Cause

Probable causes are the following:

Failed to register the file.

Resolution

Please take the following actions:

After collecting the CS log and combining the status when the error occurred, please contact the technical staff.

The available capacity of DS software saving directory is insufficient.

Cause

Probable causes are the following:

The size or available capacity of DS software saving directory is insufficient.

Resolution

Please take the following actions:

Please confirm the size or available disk capacity of DS software saving directory.
Please delete the incorrect distribution task and add new distribution task.

Failed to distribute file to DS.

Cause

Probable causes are the following:

Failed to distribute file to DS.

Resolution

Please take the following actions:

After collecting the DS or CS log file of connected CT, if the error still occurred, please contact the technical staff considering the status.

The disk capacity of CT is insufficient.

Cause

Probable causes are the following:

As the available capacity of CT installation target or CT file distribution target drive is insufficient, failed to distribute.

Resolution

Please take the following actions:

After confirming the available capacity of CT installation target or CT file distribution target drive, please distribute again.

Unable to open the file.

Cause

Probable causes are the following:

The application related to distribution file does not exist.
The distributed execution file is incorrect.

Resolution

Please take any of the following actions:

Please distribute again after linking the application and the distributed file in CT.
Please delete the corresponding file and register the file that can be opened in CT.

The opened file is not restored.

Cause

Probable causes are the following:

The file opened by service authority responded as waiting user.

Resolution

Please take the following actions:

Please confirm whether the distributed file responds as waiting user.
Please distribute the file that does not respond as waiting user.

No authority to save files in CT.

Cause

Probable causes are the following:

As there is no authority for writing to CT saving target folder, failed to distribute.
As the file with the same name of CT saving target is in use, failed to distribute.
As the CT saving target folder cannot be created, failed to distribute.
As the folder with the same name of file has existed in CT, failed to distribute.

Resolution

Please take any of the following actions:

Please confirm whether it has the authority for writing to CT saving target folder, and then distribute again.
Please confirm whether it is the file that is being used in CT, and then distribute again.
Please confirm whether the saving target folder drive exists in CT, and then distribute again.
Please confirm whether the CT saving target folder is specified correctly, and then distribute again.
Please confirm whether CT saving target folder is specified correctly, and then distribute again.
Please confirm whether the folder with the same name of file exists in CT saving target folder, and then distribute again.

Failed to distribute files to CT.

Cause

Probable causes are the following:

CT failed to download file from connected server.
An unexpected error occurred in CT.

Resolution

Please take the following actions:

Please confirm the network connection between CT and connected server.
When the network connection is normal, please contact the technical staff after collecting the CT log and combining the status when the error occurred.

Failed to uncompress the compressed folder.

Cause

Probable causes are the following:

Failed to uncompress the distributed compressed folder.

Resolution

Please take the following actions:

Please confirm whether the distributed compressed folder is correct.