The following messages will appear as Message Box in CT.
Cause
The new environment setup information is being got from server, and the environment setup cannot be started.
Process
Please restart the environment setup after responding to the messages.
Cause
The new environment setup information is got when starting the environment setup.
Process
Please click the [Cancel] button in the environment setup window and restart the environment setup.
Cause
Preparing to modify the connected server when starting the software download or collecting Inventory.
Process
Please close the software download window when starting the software download, and click the [OK] button again after a period of time.
Cause
The new environment setup information is being downloaded.
Process
Please click the [OK] button again after responding to the messages.
Cause
The environment setup is started repeatedly.
Process
Please display the started environment setup window.
Cause
The connected server is not entered.
Process
Please enter the IP address or host name of connected server.
Cause
The characters not allowed in connected server are entered.
Process
Please enter again after confirming the connected server.
Cause
The environment setup is started repeatedly.
Process
Please use the started environment setup.
Cause
Other user is using the environment setup window.
Process
Please completing the use of other user after responding to the messages and then restart the environment setup.
Messages Output in "Policy Reception Status" Window
Cause
-
Process
The command execution is ended normally and no processing is required.
Variable Information
%d: error code
Cause
An exception occurred when receiving policies, thus the policies cannot be received.
Process
If the same message re-appears after the PC environment was checked and the system was restarted, please contact the system administrator.
Variable Information
%d: error code (error code of winsock)
Cause
A network error occurred when receiving policies, thus the policies cannot be received.
Process
If the same message re-appears after the network environment of PC and server was checked and the system was restarted, please contact the system administrator.
Error code (information)
11004: the environment of server name specified in the connected server cannot be parsed in the DNS server. Please check the following items:
Whether the server is already registered in the DNS.
Whether the DNS server is set in the PC network environment.
Cause
An error occurred in synchronous connection number when receiving policies, thus the policies cannot be received.
Process
The policies will be received when confirming the new policies that are coming next time.
When the same information appears, please confirm the synchronous connection number through the main menu window and modify it as a greater value.
Messages Output in "Inventory Collection Status" Window
Cause
-
Process
The command execution is ended normally and no processing is required.
Variable Information
%s: the following string can be set:
"Inventory collection"
"Hardware information collection"
"Software - file search information collection"
"Software - registry information collection"
"Software - registry search information collection"
"Registry value information collection"
"File information collection"
"User information collection"
"Software dictionary version information collection"
"Software operation policy information collection"
"Software operation information collection"
"Security auditing information collection"
"Systemwalker Desktop series information collection"
Cause
An error may have occurred during inventory collection.
As the security connection target server or version will collect information immediately after upgrade, the operating environment for connecting to target server may not be prepared.
An error may have occurred as the available disk space is insufficient.
Process
Please perform Inventory collection from the start menu again after the distribution period of connection target server. If errors still occur under this condition, please contact the server administrator.
Please restart. Please perform Inventory collection from the start menu again after restarting. If error still occurs under this condition, please contact the server administrator.
Please confirm that there is no problem existing in the PC environment. If errors still occur under this condition, please contact the server administrator.
Cause
The processing is interrupted during Inventory collection.
Process
Please restart. Please perform the Inventory collection again.
If errors still occur under this condition, please contact the server administrator.
Cause
Problems may exist in the settings of network environment or connection target server.
Process
Please confirm whether the settings of connection target server are correct.
In addition, please confirm whether the environment can be parsed for the host name of connection target server, whether the communication is allowed, and check the network environment.
If errors still occur under this condition, please contact the server administrator.
Messages Output in "Patch Installation Status" Window
Variable Information
%1: set the time for performing the patch installation
%2: set the results of patch installation
Succeed (detailed code) or
Failed (error code)
%3: set the name of a patch
Cause
Detailed code
0: succeed (no need to restart)
3010: succeed (must restart)
Error code: -1
Failed to download patches automatically. A problem may exist in the settings of network environment or connection target server.
Failed to decompress a patch (zip file). You probably have no access authority to the decompression target folder.
Failed to install a patch (failed to execute the installer). The downloaded patch may have been damaged.
Failed to update/save the information of patch download.
Error code: -3
The available disk space is not enough for patch installation.
Error code: 1603
In the case of patch installation when logging on, the installer is executed with authority of general user.
The available disk space is not enough for patch installation.
Process
Error code: -1
Please confirm whether the settings of connection target server are correct. In addition, please confirm whether the environment can be parsed for the host name of connection target server, whether the communication is allowed, and check the network environment. If errors still occur under this condition, please contact the server administrator.
Please confirm the authority for accessing to the patch decompression folder of CT.
<Decompression Target Folder> TEMP of Windows system environment variables Example) C:\Documents and Settings\Administrator\Local Settings\Temp If the access authority has no problem, please install the patch again.
Please delete the registered patch through the main menu window, and download the patch again from public server of Microsoft and apply it again.
An exception may occur in the environment. Please install the patch again. If errors still occur under this condition, please contact the server administrator.
Error code: -3
Please confirm the available disk space and ensure more space than the necessary.
<If failure occurred due to the Service Pack> Plus the patch size, please confirm that the available space is over 5 times of the patch size.
<If failure occurred due to the security patch> Plus the patch size, please confirm that the available space is over 20 MB.
Error code: 1603
Please confirm the available disk space and ensure more space than the necessary.
<If failure occurred due to the Service Pack> Plus the patch size, please confirm that the available space is over 5 times of the patch size.
<If failure occurred due to the security patch> Plus the patch size, please confirm that the available space is over 20 MB.
