3.1.1 Messages Output during Installation

The following messages will appear on a PC with Systemwalker Desktop Patrol installed.

Stop the "ITBudgetMGR (INV)" service and close the Service Setting window, and then perform the installation again.

Cause

The "ITBudgetMGR (INV)" service is started.

Process

Stop the "ITBudgetMGR (INV)" service in the Service Setting window and close the Service Setting window. Then please perform overwriting installation again.

When outputting again, please perform overwriting installation again after a while.

Cannot stop the IIS service.

Cause

An exception occurred in IIS service.

Process

Please reinstall after restarting OS.

Cannot start the IIS service.

Cause

An exception occurred in IIS service.

Process

Please reinstall after restarting OS.

IT BudgetMGR or Desktop Patrol is already installed. And IT BudgetMGR or Desktop Patrol cannot coexist with BudgetMGR. Uninstall it before installing this program.

Cause

IT BudgetMGR is installed.

When uninstalling it, the registry created when DTP was installed was not deleted.

Process

Please perform the action that is instructed in the message.

Directory: No directory name exists. Please re-enter the directory name.

Cause

The directory specified in IIS installation target does not exist.

Process

Perform the action that is instructed in the message.

An invalid operating system for the installation of the product.

Cause

Installation of product was attempted on an operating system that is not supported.

Process

Please install the product on a supported operating system.

You must have Administrator privileges on this system to perform installation.

Cause

The user logging on the target operating system does not have the Administrator authority.

Process

Please install after logging on as an Administrator.

Close the Services control panel.

Cause

The Service Setting window is opened during the installation procedure.

Process

Please close the service setting window.

There is no administrator authority. Processing is interrupted.

Cause

The user that logged on does not have the Administrator authority.

Process

Please install after logging on as an Administrator again.

You cannot specify a location immediately under a drive in the installation destination. Set the location in a form of adding a drive name and a pathname. (Example: C:\Systemwalker Desktop Patrol <Systemwalker Desktop Patrol is a pathname>)

Cause

A root directory under a drive is specified in the installation target.

Process

Please set the installation target path in a form of adding a drive name and a pathname

Failed to register the DLL for uninstalling the program.

Cause

A memory shortage may have occurred.

Process

Please exit other applications and install again.

The drive specification is invalid.

Cause

You have specified a drive other than the local and remote drive.

Process

Please specify the local or remote drive.

Installation requires available space more than %s1.

Variable Information

%s1: insufficient disk capacity

Cause

Disk capacity is insufficient.

Process

Please install after securing required disk capacity.

Failed to execute the JAVA module.

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

An exception occurred while obtaining system environment.
Restart the system and run installer again.

Cause

An exception occurred when getting the system environment variables. Some errors may have occurred in the system.

Process

Please restart the system and reinstall.

Uninstaller failed to initialize. You may not be able to uninstall this product.

Cause

Failed to create information required for uninstalling the program.

Process

Please install after restarting PC.

An error occurred during data transfer: $s1

Variable Information

%s1: error code

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

Failed to load the %s1 DLL.

Variable Information

%s1: DLL name

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

Setup has detected that Systemwalker Desktop Patrol (DS) already installed on this computer. You must uninstall it first before installing Systemwalker Desktop Patrol (Server).

Cause

The functional components of this product cannot be installed.

Process

Please install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

Setup has detected that Systemwalker Desktop Patrol (CT) already installed on this computer. You must uninstall it first before installing Systemwalker Desktop Patrol (Server).

Cause

The functional components of this product cannot be installed.

Process

Please install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

You cannot install Systemwalker Desktop Patrol (DS) if Systemwalker Desktop Patrol (CS) is already installed. To install the DS, uninstall CS beforehand.

Cause

The functional components of this product cannot be installed.

Process

Please install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

You cannot install Systemwalker Desktop Patrol (DS) if Systemwalker Desktop Patrol (CT) is already installed. To install the DS, uninstall CT beforehand.

Cause

The functional components of this product cannot be installed.

Process

Please install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

Systemwalker Desktop Patrol CT is not installable if Systemwalker Desktop Patrol CS installed. Please uninstall, when you install.

Cause

The functional components of this product cannot be installed.

Process

Please install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

Systemwalker Desktop Patrol CT is not installable if Systemwalker Desktop Patrol DS installed. Please uninstall, when you install.

Cause

The functional components of this product cannot be installed.

Process

Please install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

The newest version is already installed. :Registration version=%s1

Variable Information

%s1: version

Cause

You cannot overwrite the media already installed with a version older than it.

Process

Please install after uninstalling the media already installed.

Failed to open a file listing product names.

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

An installation place path is too long. Please shorten the path name to specify.

Cause

The path of the installation target is too long.

Process

Please specify the installation target path within 64 character s.

Installation may be unable to operate normally. Please install again after rebooting a machine.

Cause

As some files were in use while the program was being uninstalled, failed to delete those files.

Process

Please reinstall after restarting PC.

Failed to register the registry.

Cause

Failed to register the registry.

Process

Please reinstall after restarting PC.

Software download (called contents download before) has been started.
Please execute installer again after the function has been ended.

Cause

The software is being downloaded.

Process

Please reinstall after the software download is completed.

Performing software download or patch installation.
Please execute uninstallation again after these functions have been ended.

Cause

Software download or patch installation is operating.

Process

Please reinstall after the software download or patch installation is completed.

Failed to register the service. The Services window may be open. Close the window and perform installation again.

Cause

“Services Window” is open.

Process

Please install after closing the “Services Window”.

Failed to start the service.

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

Failed to execute the resident module.

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

Failed to start %s1.

Variable Information

%s1: program name

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

%s1 ended abnormally.

Variable Information

%s1: program name

Cause

A memory shortage may have occurred.

Process

Please install after restarting PC.

Cannot stop the service. Check the service status, and then install it again. Service name: ITBudgetMGR (INV)

Cause

Cannot stop the service.

Process

Please install after restarting PC.

The environment settings file cannot be found.

Cause

The environment setup file is not located in the specified directory.

Process

Please specify a directory where the environment setup file is stored.

The environment setup procedure has been cancelled. After completing installation, please start "Systemwalker Desktop Patrol CT - Environment Setup" through the menu and be sure to specify the user ID and the PC name.

Cause

The environment setup procedure cannot be completed.

Process

Please start the environment setup window and specify the user ID and PC name.

Stop the "ITBudgetMGR (INV)" service and close the Service Setting window, and then perform the installation again.

Cause

The service is being started.

Process

Please reinstall after stopping the service and closing the services setting window.

The uninstalling function may not operate normally. Exit all Windows programs currently in use, and then perform the installation procedure again.

Cause

Software is being downloaded, or the environment setup window is operating.

Process

Please exit Windows programs currently in use, and then reinstall.

The uninstallation may not run normally. Exit all Windows programs currently in use, and then perform the installation procedure again. (Detail:Ctd)

Cause

The Inventory collection or policy download function is operating.

Process

Please reinstall after a while.

An internal error occurred during the setup procedure.
Save the trace file (installation directory \FJSVsbtrs\data\log\Setup.log) and contact the support services to which you subscribed.

Cause

An internal error occurred.

Process

Please save the trace file and contact the support window of contract.

Failed to get the user ID from the environment setup file listing user IDs and PC names. Please enter the user ID.

Cause

The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the user ID to be retrieved from the file.

Process

Please enter the user ID.

Failed to get the user ID and PC from the environment setup file listing user IDs and PC names. Please enter the user ID and PC name.

Cause

The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the user ID and PC name to be retrieved from the file.

Process

Please enter the user ID and PC name in the environment setup window.

The specified condition is not supported.
Please enter the user ID.

Cause

An unsupported condition was specified as the method for getting the user ID.

Process

Please enter the user ID in the environment setup window.

Failed to get the PC from the environment setup file listing user IDs and PC names. Please enter the PC name.

Cause

The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the PC name to be retrieved from the file.

Process

Please enter the PC name in the environment setup window.

Unable to set the PC name automatically, because the environment does not allow obtaining the serial number of the computer.
Input the PC name.

Cause

Probable status includes the following:

Serial numbers information is not set correctly in the PC.
Windows Management Instrumentation (WMI) function is not enabled.
The operating system is not compatible with a PC with that serial number.

Process

Please enter the PC name in the environment setup window.

Specified condition is not supported.
Input PC name.

Cause

An unsupported condition was specified as the method for getting the default value of PC name.

Process

Please enter the PC name in the environment setup window.

Unable to set the PC name automatically, because the environment does not allow obtaining the PC name.
Please input the PC name.

Cause

Failed to get the default value of the PC name.

Process

Please enter the PC name in the environment setup window.

Unable to set the PC name automatically, because the environment does not allow obtaining the IP address.
Please input the PC name.

Cause

Failed to get the default value of the PC name.

Process

Please enter the PC name in the environment setup window.

Failed to get the user ID.
Please enter the user ID.

Cause

Failed to get the default value of user ID.

Process

Please enter the user ID in the environment setup window.

Failed to obtain PC name.
Please input the PC name.

Cause

Failed to get the default value of the PC name.

Process

Please enter the PC name in the environment setup window.

Provide information in the required field.

Cause

Mandatory input items are not input.

Process

Please input the mandatory input items.

The specified port number is invalid.

Cause

The port number entered is not correct.

Process

Please set a number for the port within a range from 0 to 65,535.

Cannot find the setup file in the following directory : %s1
Store the setup file in the above directory.

Variable Information

%s1: specified path of setup file

Cause

The environment setup file does not exist in the specified path.

Process

Please reinstall after downloading the installer again.

Failed to open the following setup file : %s1
Download the setup file, and run Setup again.

Variable Information

%s1: specified path of setup file

Cause

Failed to open the environment setup file.

Process

Please reinstall after downloading the installer again.

Failed to initialize the configuration file.
Uninstall the product first, and install it again.

Cause

Failed to initialize the environment setup file.

Process

Please reinstall.

Failed to initialize the registry.
Uninstall it, and then perform installation again.

Cause

Failed to initialize the registry.

Process

Please reinstall.

Provide information in the field.

Please reset items and input correctly.

Cause

Nothing is set but space.

Process

Please reset items and input

Specify the user name.

Cause

Although a proxy password is entered, no proxy user name is entered.

Process

Please enter the proxy user name.

Specify an existing file.

Cause

The specified file does not exist.

Process

Please specify a file that exists.

The specified maximum size is invalid.

Cause

The entry for the maximum size of the software storage directory is incorrect.

Process

Please enter a number greater than 1 for the maximum size.

Please set the directory for saving distributed software with absolute path.

Cause

An absolute path is not used for setting the software storage directory.

Process

Please set the software storage directory by using an absolute path.

Failed to create the directory.

Cause

Failed to create a directory.

Process

Please confirm the access authority for the parent directory of specified path. Or please specify other directory.

Specify the absolute path to the directory for expanding files.

Cause

An absolute path is not used for setting the decompression target directory.

Process

Please set the decompression target directory by using an absolute path.

Could not setup the environment, because the Distribution Server configuration file 'DSinstall.inf' contains an invalid information.
%s1
Save the file indicated above, and contact your service support representative.

Variable Information

%s1: DS environment setup information file path

Cause

The DS environment setup information file (Dsinstall.inf) contains an error.

Process

Please save the DS environment setup information file (Dsinstall.inf) and contact the support window of contract.

Cannot find the Distribution Server configuration file in the following location.
%s1
Store the Distribution Server configuration file in the location indicated above.

Variable Information

%s1: DS environment setup information file path

Cause

The DS environment setup information file cannot be found.

Process

Please reinstall after downloading the installer again.

No SMEE product is installed, and the SSL communication environment setup window cannot be started. Please operate again after installing the SMEE product.

Cause

The SSL communication environment setup has been started before installing the SMEE product.

Process

Please start and perform SSL communication environment setup after installing the SMEE product.

Specify the local hard disk drive as the target installation directory.

Cause

A hard disk that does not exist in local drive in the installation target was specified.

Process

Please specify the hard disk of local drive in installation target folder.

Installation failed. Please check the cause of failure and execute installation again.

Cause

An exception occurred in the installation procedure. Or a Cancel option was selected in the installation procedure.

Process

In case of canceling installation
Please reinstall or return to the initial status by uninstalling. But please note that the original environment will be deleted when the cancellation is selected during overwriting installation or upgrade installation.
In case of exception occurring in the installation procedure
Please reinstall after confirming the exception content and excluding the causes, or return to the initial status by uninstalling. But please note that the original environment will be deleted when the exception occurred during overwriting installation or upgrade installation.

Failed to check the version of Symfoware.

Cause

Failed to check the version of Symfoware.

Process

The PC environment must be checked.

An older version of Symfoware Server is installed.
Therefore, this product cannot be installed on this computer.

Cause

The Symfoware server of old version has already been installed.

Process

Please check the PC environment.

Symfoware Programmer's Kit is installed.
Therefore, this product cannot be installed on this computer.

Cause

Symfoware Programmer's Kit has already been installed.

Process

Please check the PC environment.

Symfoware Client is installed.
Therefore, this product cannot be installed on this computer.

Cause

Symfoware client has already been installed.

Process

Please check the PC environment.

The incompatible Symfoware Server or Symfoware Programmer's Kit is installed.
Therefore, this product cannot be installed on this computer.

Cause

The Symfoware server or Symfoware Programmer's Kit that cannot be combined has already been installed.

Process

Please check the PC environment.

An older version of Symfoware client is installed.
Therefore, this product cannot be installed on this computer.

Cause

The Symfoware client of old version has already been installed.

Process

Please check the PC environment.

An unpredictable error occurs in version check of Symfoware.

Cause

An unexpected error occurred when checking the Symfoware version.

Process

Please check the PC environment.

Target location for installing Symfoware is not specified.

Cause

The installation target of Symfoware is not specified.

Process

Please specify the installation target of Symfoware.

Target location for installing Symfoware contains character string that cannot be specified "Spaces, '\\' , '/', ':',';', ',' ,'*','?', '\"','<','>', '|' ".

Cause

Illegal string is contained in the installation target of Symfoware.

Process

Please modify the installation target of Symfoware.

Failed to create installation directory of Symfoware.

Cause

Failed to create the installation target of Symfoware

Process

Please modify the installation target of Symfoware.

The specified file system is not NTFS.

Cause

The file system is not NTFS

Process

Please check the PC environment.

Failed to obtain the state of World Wide Web Publishing Service.
This service needs to be stopped when reinstalling and upgrading this product.
Please confirm on the service screen that the service has been stopped before reinstallation.

Cause

Probably, the “World Wide Web Publishing Service” service has been started.

Process

Please reinstall after stopping “World Wide Web Publishing Service” through the services window and closing the services window.

The service "World Wide Web Publishing Service" is currently running.
You must stop the service first to install, reinstall or upgrade the product.
Stop the service using Services, and try again.

Cause

“World Wide Web Publishing Service” service has been started

Process

Please reinstall after stopping “World Wide Web Publishing Service” through the services window and closing the services window.

Failed to rename files.

Cause

Failed to rename the file.

Process

Please reinstall after restarting PC.

Failed to write the initialization information.

Cause

Failed to write information into the registry.

Process

Please reinstall after restarting PC.

Failed to install the ReadMe file.

Cause

Failed to register the software readme file (readme.txt).

Process

Please reinstall after restarting PC.

This program requires VGA or higher resolution.

Cause

The resolution may be for unsupported objects.

Process

Please reinstall after checking the PC environment.

The specified installation directory name is too long. The installation directory name must be 64 bytes or less to install this product.

Cause

The installation target folder name is too long.

Process

Please specify the installation target for this product again.

Cannot find SETUP.EXE to install Desktop Patrol (CS).

Cause

The Setup.exe of Desktop Patrol (CS) is not found.

Process

Please reinstall after restarting PC.

Cannot execute SETUP.EXE to install Desktop Patrol (CS).

Cause

The Setup.exe of Desktop Patrol (CS) cannot be started.

Process

Please reinstall after restarting PC.

SETUP.EXE for Desktop Patrol (CS) has exited abnormally.

Cause

The Setup.exe of Desktop Patrol (CS) ended abnormally.

Process

Please reinstall after restarting PC.

Failed to execute the IIS configuration command.

Cause

Failed to start the Internet Information Server environment setup command.

Process

Please reinstall after restarting PC.

Setup has detected that a newer version of Systemwalker Desktop Patrol already installed on this computer.

Cause

The Systemwalker Desktop Patrol whose version is higher than this product version has been installed.

Process

During installation, please uninstall the installed product, and then reinstall.

Unable to terminate ATOOLINIT.EXE.

Cause

The atoolinit.exe cannot be stopped.

Process

Please reinstall after restarting PC.

ATOOLINIT.EXE has exited abnormally.

Cause

The atoolinit.exe ended abnormally.

Process

Please reinstall after restarting PC.

Environment setup has been started.
Please execute uninstallation again after the function has been ended.

Cause

The environment setup is operating.

Process

Please reinstall after the environment setup is completed.

Failed to set access permission(s) to the installed files and folder. Check the target installation folder(s) and run installer again.

Cause

Failed to set access authority for the specified folders in installation target.

Process

Please confirm the access authority of the folder specified in the installation target, and reinstall after restarting the system.

Failed to start setup command of access permission for the target installation folder.
Restart the system and run installer again.

Cause

Failed to start the command of access authority for folders specified in installation target.

Process

Please reinstall after restarting the system.

Systemwalker Desktop Patrol CT has been started.
Please execute Uninstallation after it has been ended.

Cause

Failed to install as Systemwalker Desktop Patrol program has been operating.

Process

Please reinstall after completing Systemwalker Desktop Patrol program.

Failed to register the service. As the services setting window is open, please close the window and click [Retry].
[Retry] [Cancel]

Cause

Failed to register the service because the services setting window is open.

Process

Please select the [Retry] button after closing the services setting window. Continue installation.

In 64-bit environment, installation target cannot be specified under Program Files. Please specify another installation target.

Case
The files that belong to Program Files are specified in installation target.

Process

Under 64-digit OS environment, please specify files that do not belong to Program Files in installation target path.