When the PC information cannot be collected from PC for some reasons, the correct PC information cannot be grasped. This section describes how to confirm the collection status of PC information from PC.
When confirming from the Main Menu
The procedure of confirming the collection status of PC information from the Main Menu is shown below.
Log in to the Main Menu, and click [PC Information].
→ The [PC Information] window will be displayed.
Click [Inventory Information]
→The following window will be displayed.
Select a section from the section tree in the field on the left.
→ The PC under the selected section will be displayed in the field on the right.
Click the PC name in the field on the right.
→ The inventory information of clicked PC will be displayed.
Confirmation of collection status of PC information is performed from the [Inventory Information] window displayed in the above procedure. The following shows the [Inventory Information] window.
The [Collection Date/Time] in the following window is the time when PC information is collected.
The [Collection Date/Time]Date and Time of Collection] cannot be updated in following cases.
The CT that collects PC information is not connected to power
The Ct that collects PC information is not connected to network
To collect the latest PC information, please solve the above problems first.
When the problem is not solved, it is likely that error will occur in the inventory collection process of client. Please refer to CT operation status log and the [Status] tab of the [Environment Setup] window of CT and “Messages of Systemwalker Desktop Patrol CT” of “Systemwalker Desktop Patrol Reference Manual” to find out the cause and solve it.
The example of the [Environment Setup] window of CT is shown below.
[Policy received on] column: when communication exception occurs, the information will be displayed here.
[Inventory collection] column: When exception occurs in inventory collection, the information will be displayed here.
When confirming from the CT operation status log
The collection status of PC information can be confirmed from the CT operation status log. The method of confirming CT operation status log is shown below.
Confirm the name of PC to confirm operation status of CT in the Main Menu.
In the CT operation status log saved on CS, search the information of PC name and confirm whether the collection of PC information has completed or not.
Please use Microsoft® Excel or editor to view and search CT operation status log.
The CT operation status log is saved in the following directory in default settings.
Installation directory CS\FJSVsbinv\ct_trace\ + PC Name + Upstream Server Name\dpsysdYYYYMMDD.log |
Note. The saving location and days managed of Ct operation status log can be modified using the SVPolicy.exe (server environment setup) command.
For details of CT operation status log, please refer to “Systemwalker Desktop Patrol Reference Manual”.
The example of CT operation status log when PC information is not collected is shown below.
Example 1: when failed to collect PC information
user1, pc1, server1, 2007/03/30 20:09:28.270, INFO, DTP, SVCSTART, |
Please pay attention to the line in red. Since exception occurred in the collection process of PC information, it can be known that the PC information is not notified to upstream server from CT.
Example 2: When PC information cannot be collected due to failure in policy receiving
user1, pc1, server1, 2007/03/30 20:09:28.270, INFO, DTP, SVCSTART, |
Please pay attention to the line in red. Since it failed to receive policy and information cannot be collected on CT, it can be known that the PC information is not notified to upstream server.
Example 3: When no exception is recorded in CT operation status log
When no exception is recorded in CT operation status log, it indicates that there is no problem on CT. Please confirm whether CS and DS are running in [Environment Setup] - [Settings and Operation Status of Server] of the Main Menu.
