Appendix A Detail Error Messages of ETERNUS/GR Series

This appendix describes the error code and detailed error messages output by the ETERNUS disk storage system, which were inserted into the messages.

If an error message not shown in this table appears, a hardware failure may have occurred. In such an event, contact your Fujitsu customer engineer (CE).

Table A.1 Detail Error Messages of ETERNUS/GR Series
Error code	Error message	Explanation	Corrective action
2	invalid logical volume name.	The specified copy source or destination device is not found.	Check that the slice information exists on the copy source or destination device.
3	invalid extent number.	An internal conflict occurred. (The number of extents is invalid (STXGetVolmuInfo))	Ask a Fujitsu systems engineer (SE) to collect the data necessary for troubleshooting. (NOTE)
4	invalid source BoxID.	An internal conflict occurred. (The copy source box identifier was invalid.)
5	invalid destination BoxID.	An internal conflict occurred. (The copy destination box identifier was invalid.)
6	invalid source OLU.	The specified copy source or destination device is not found.	Check the partition information for the copy source device.
7	invalid destination OLU.	The specified copy source or destination device is not found.	Check the partition information for the copy destination device.
8	invalid extent.	The copy source or destination device does not exist.	Check the slice information on the copy source or destination device.
11	invalid source extent size.	An internal conflict occurred. (Not entire volume copy but copy size is 0.)	Ask a Fujitsu systems engineer (SE) to collect the data necessary for troubleshooting. (NOTE)
12	invalid copy interval.	The specified copy interval is invalid.
17	Not support.	The specified copy function is not supported.	Contact a Fujitsu customer engineer (CE).
22	not STX.	The copy source or destination device does not exist.	Check the slice information on the copy source or destination device.
24	hardware error requiring CE-CALL.	A SCSI error (CheckCondition) was detected.	Check the device connection status and then retry. If this fails to solve the problem, contact a Fujitsu customer engineer (CE).
25	SCSI condition met.	A SCSI error (Condition met) was detected.
26	SCSI command busy.	One of the following events occurred. The specified OPC/EC copy source or target device is already being used for another OPC/EC copy target or source. The specified OPC/EC copy target device is already being used for another OPC/EC copy target. The maximum number of OPC/EC that can run concurrently in the disk array has already been reached. BUSY was detected in the SCSI path. The copy that is not managed by AdvancedCopy Manager is done. The upper limit for the number that can operate simultaneously for each LUN has already been reached.	Take the applicable action as follows: Ensure that the OPC/EC copy source or target device is not used for another copy source or target. Ensure that the OPC/EC copy source is not used for another copy source. Wait until the OPC/EC of the device specified by the backup execution status display command ends, and then re-execute processing. Wait for about five seconds and then re-execute processing. Confirm the status of the copy by using ETERNUS Web GUI. For other cases, contact a Fujitsu customer engineer (CE).
27	SCSI command conflict.	A SCSI error (a command conflict) was detected.	Check the device connection status and then retry. If this fails to solve the problem, contact a Fujitsu customer engineer (CE).
28	SCSI queue full.	A SCSI error (queue full) was detected.
29	unexpected SCSI error.	A SCSI error (abnormal status) was detected.
35	invalid MPHD environment.	An MPHD path name was specified for the logical volume name when MPHD was not installed.	Check whether MPHD is installed.
36	memory allocation error.	Dynamic memory allocation failed.	Allocate sufficient memory or a swap area, or terminate any other programs that are being executed.
37	invalid option flag.	An internal conflict occurred. (The operation specification flag is invalid.)	Ask a Fujitsu systems engineer (SE) to collect the data necessary for troubleshooting. (NOTE)
38	invalid SynfinityDISK environment.	SynfinityDISK resource is not supported.	Specify a resource other than SynfinityDISK.
39	out of sequence.	One of the following occurred: The status does not allow execution of this command. Invalid status or invalid phase detected for the SCSI access. Replication cancellation was executed to a SnapOPC+ generation other than the oldest generation.	Take one of the following actions: Check the processing status, and then try again. Check the session status, and then try again. Check the Snap generation number, and then try again. If this fails to solve the problem, contact a Fujitsu systems engineer (SE).
48	invalid OLU.	The specified copy source or destination device is invalid because: The same device is specified for the copy source or copy destination in "Copy all volumes". The specified device cannot be used. Consistency mode was specified for the RAID consolidation volume. A non-existent OLU was specified when the volume status was displayed.	Check the device that is the copy source or the device partition information of the copy destination, and retry the function. If this fails to solve the problem, collect the data necessary for troubleshooting, and then contact a Fujitsu systems engineer (SE). (NOTE)
56	invalid GDHD environment.	A GDHD path name was specified for the logical volume name when GDHD was not installed.	Check whether GDHD is installed.
57	invalid BoxID.	The specified remote cabinet identifier is invalid.	Check the connection conditions between cabinets, and retry. If this fails to solve the problem, then contact a Fujitsu customer engineer (CE).
58	invalid role.	The specified remote copy direction is invalid.
59	setup is inadequate	The copy settings are not sufficient for normal operation. One of the following events occurred: The license has not been set with the AdvancedCopy option. There are not enough device resources (e.g., "table size not set", "table size not enough", "REC buffer size not set").	Contact a Fujitsu customer engineer (CE) and systems engineer (SE).
60	bit map resolution disagree.	The bitmap resolution between cabinets is inconsistent.
61	communication interrupted.	An error occurred in communication between cases.	Check the connection state between the cabinets, and retry processing. If this fails to solve the problem, contact a Fujitsu customer engineer (CE).
62	another partner is not supported.	The version of firmware of one cabinet is not supported.	Contact a Fujitsu customer engineer (CE).
63	the session mode was not changed.	An attempt to switch the session mode has failed. (But the original status remains as is.)	Check the connection status between cabinets and then retry. If this fails to solve the problem, contact a Fujitsu customer engineer (CE) and systems engineer (SE).
64	the session mode crosses.	An attempt to switch the session mode has failed. (Information between cabinets is inconsistent.)
65	the operation of SnapOPC was failed.	One of the following has occurred: An error has occurred accessing a Snap Data volume. Reverse copy was implemented when there was not a SnapOPC session.	Take one of the following actions: Check the partition information for the copy destination disk, and then rerun the command. Check the SnapOPC session status, and then rerun the command. If this fails to solve the problem, contact a Fujitsu customer engineer (CE) and systems engineer (SE).
66	the operation of REC buffer was failed.	An attempt to either display information or change the settings for the REC transfer buffer has failed.	Check the settings status of the REC transfer buffer and then rerun the command. If this fails to solve the problem, contact a Fujitsu customer engineer (CE) and systems engineer (SE).
67	the operation of concurrent suspend was failed.	A concurrent suspension operation has failed. (But the original status remains as is.)	Check the status of all sessions, and then rerun the command. For HP-UX and AIX editions, check that the copy destination volume is the same size or larger than the copy source volume. If this fails to solve the problem, contact a Fujitsu systems engineer (SE).
68	invalid Snap Data volume.	A Snap Data volume specification error has been detected. SnapOPC/SnapOPC+ has been specified but the copy destination is not a Snap Data volume. SnapOPC/SnapOPC+ has been specified but the copy source is a Snap Data volume. OPC/QuickOPC or EC/REC was specified but either the copy source or the copy destination is a Snap Data volume. A volume other than a Snap Data volume was specified for Snap Data volume initialization.	Check the partition information for the copy source or copy destination device, and then rerun the command. If this fails to solve the problem, contact a Fujitsu customer engineer (CE) and systems engineer (SE).
69	not support in GR-API.	The specified volume is not supported.	Check that the size of the specified volume is less than 2TB.
70	disk drive motor off.	The disk drive is in the stopped state due to the Eco-mode.	Rerun the command when the disk drive is being activated.

NOTE:: Refer to the following manual, collect the data necessary for troubleshooting.
"Collecting maintenance information" in the "ETERNUS SF AdvancedCopy Manager Operator's Guide"