Appendix A How to Collect Maintenance Information

This appendix explains how to collect maintenance information for the Systemwalker User Management function and the Systemwalker Single Sign-On function.

When problems occur with the servers where Systemwalker Centric Manager is installed

The Maintenance Information Collection Tool for Systemwalker Centric Manager also collects maintenance information for the Systemwalker User Management function and the Systemwalker Single Sign-On function.

If a problem occurs on a server where Systemwalker Centric Manager is installed, collect maintenance information by referring to the manuals for Systemwalker Centric Manager.

The following table shows the applicable installation types for the Systemwalker product.

Systemwalker product name	Installation type
Systemwalker Centric Manager	Operation Management Server Section Management Server Job Server

If a problem occurs on the computer where only Systemwalker Service Quality Coordinator is installed

The installation type for Systemwalker Service Quality Coordinator is the Operation Management Client.

As well as the data specified in the Systemwalker Service Quality Coordinator manual, collect the following data manually:

Event log
%F4AM_INSTALL_PATH%\F4AMidmg\client\log\*.*
%F4AM_INSTALL_PATH%\F4AMidmg\client\conf\swidmg.ini
%F4AM_INSTALL_PATH%\F4AMidmg\client\F3FMsso\ssoatzag\conf\ssoatzag.conf
%F4AM_INSTALL_PATH%\F4AMidmg\client\F3FMsso\ssocm\etc\opelog\opelog
%F4AM_INSTALL_PATH%\F4AMidmg\client\F3FMsso\ssocm\etc\opelog\opelog.old
%WINDIR%\System32\LogFiles

Note: %F4AM_INSTALL_PATH% and %WINDIR% are environment variables. Use these environment variables to check the paths before collecting the data.

If a problem occurs on the Systemwalker Single Sign-On Server or the server where Interstage Application Server is installed

Collect data by executing the following batch information collection tool command:

iscollectinfo -d [storage directory name]

The storage location for the batch information collection tool command (iscollectinfo) is shown below.

[Location]

OS	Location
Windows	<Interstage installation directory>\bin
UNIX	/opt/FJSVisas/bin

Refer to the Interstage Application Server Reference Manual (Command Edition) for details on how to use the iscollectinfo command.